BBVA Compass Mortgage Complaint

BBVA Compass Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

We recently got a home equity loan with BBVA Compass. On our first mortgage statement we were charged a $320.00 appraisal fee. When we reviewed our HUD-1 statement we saw that that fee was to be paid by the lender in escrow. We called BBVA Compass and after an 45 minutes of transfers and hold time, we were able to get them to reverse the charge. My concern is that other people have been charged an appraisal fee after closing, and did n't know that they should n't have to pay it.