BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Rewards Minnesota

I opened a credit card account with BBVA Compass on - -, -. I was offered a promotion to open the account, which was - bonus points for net purchases of $1000.00 over the first 90 days. The promotion was for opening a BBVA Compass - - - card. I went over the $1000.00 mark in spending on - -, -, according to my records and confirmed by a BBVA Compass customer support representative. I was told that it might take 30-45 days to post these bonus points to my account. I have worked with BBVA Compass to resolve this matter on several occasions, including four attempts in - -, two of them by phone and twice by secure message at their website. I called one more time on - -, - to request the points be posted as it had been more than 45 days. However, as of today my account still has not had the points credited. These points are equal to $200.00 in a statement credit and this promotion was a significant factor in my decision to open the account. I would like BBVA Compass to honor our agreement. BBVA Compass has acknowledged that these points are due to me but has not been able to post them to my account.