BBVA Compass Bank Account Or Service Complaint

(CD) Certificate of deposit Account opening, closing, or management

BBVA Compass Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New York

Compass Bank, the option to fund the account with a ACH transfer did not function, I called them and was transferred several times until I gave up. within a day or two I tried to do it again and I still could not complete the ACH transfer called them again and could not get anywhere, on -/-/- I tried the third time and changed the application to fund the CD with a check, and mailed out a check for $200000.00 clearly marking the purpose of the money and the account number that I was given, five days after mailing the check I saw that it was not cashed yet I called the bank again they told me that the check did not arrive yet and I should call in 5 days.


The last person I spoke to was a guy by the name of - that later said his name is - with the promise that check is being issued and sent out to me immediately. I called the FDIC to complain about this episode, they said I have to complain with ; Federal Reserve Consumer Help I called them and they said to lodge a complaint in writing which I did. Today - -, 2016 I get an answer that I have to make a complain with Consumer Financial Protection Bureau, and I am doing it right here and now. MEANWHILE IT IS 10 DAYS PAST THAT bbva copass bank IS HOLDING MY $200000.00. AND LAUGHING ALL THE WAY TO THE BANK

BBVA Compass customer in New York
Mar 10, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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