BBVA Compass Consumer Loan Complaint

BBVA Compass Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

My husband and I opened up an account with BBVA Compass Bank for our new vechicle. I was told by several reps that I could make a payment from our checking account since BBVA Compass bank did n't have a way to pay online. I made NUMEROUS attempts to pay thru our checking acct and was told that my bank " rejected " the transaction. After multiple calls to my bank, my bank advised me there was no record of BBVA Compass bank transaction. I made a " bill payment '' to BBVA Compass Bank - -/-/16. I checked my bank on -/-/16 and confirmed BBVA Compass bank received my payment. On -/-/16 I started receiving - telephone calls per day from BBVA Compass bank!!!! I returned the call and was told by a rep in the collection department that my payment was late. I advised the rep to double check the records and that the payment was sent via bill pay and received by the bank on -/-/16. After the conversation, I continued to receive calls from BBVA Compass bank -8 times per day!!!!! The calls interrupted my day and evening. I had to put the bank on call block. I called BBVA Compass bank today- -/-/2016 and requested to speak with a supervisor. The call was transferred to - - -. She pulled up my account and verified my account was paid on -/-/16. I advised - a complaint will be filed for harassment from BBVA Compass bank regarding this issue since it should of never happened.