BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

Savings account Deposits and withdrawals California

Back in - of 2015 I opened an account Online with BBVA Compass Bank. On -/-/- I received a letter indicating that my account was approved and all was required was the opening deposit. On - -, 2015 I mailed in a money order in the amount of $40.00 in order to have my account opened. A few days later I received another letter from BBVA Compass Bank that the account can not be opened due and issue with -. So, I called the bank in -/-/- top get my deposit back and the bank told me to call a week later. Called the bank a week later and I asked to have my deposit sent back and the bank could not locate it or could not give me any information. I have been calling the bank almost everyday and they can not locate my initial deposit of $40.00. I made a call to trace the money order and it was cashed on -/-/-.I made another call to the bank today and they placed me on off on hold and at the end they tell me they can not locate the money order. The bank is not being helpful at all. how can a deposit go missing? It has been cashed. I need to have the bank investigate this further and pay me an additional $100.00 for my time, calls and lack of service. And I have also noticed the bank is not being honest with me in regards to what has happened to my deposit.