BBVA Compass Money Transfers Complaint

BBVA Compass Money transfers department,

International money transfer Other transaction issues Texas

I attempted to wire transfer the remaining balance for a - to the - company from my branch office at BBVA compass on -/-/2016. Wire transfer paperwork indicated funds available on -/-/2016. On -/-/- when the funds had still not arrived in the recipients bank account, I requested a trace through BBVA. At this point BBVA still does not know where the money is, and can not produce any proof that the money has been transferred from the intermediate bank to the bank in - -. BBVA Compass system for tracing the money is almost guaranteed to be non-productive. I have spoken to the wire transfer department twice on the phone, to be told on each occasion that they are not allowed to tell me anything - that I must speak to someone at my branch office. I have spoken to a branch associate every day for the last 7 business days, and while she has been very polite - she is not capable of doing anything any more that sending a request to the same wire transfer department that is not allowed to tell me anything and wait for them to resolve the issue and revert back to her


I met with the VP of the branch that I bank at with the same results. The VP of the branch indicated that it would n't matter whether I spoke to her boss, or her boss 's boss, they would all be dependent on the wire transfer department to resolve the issue. The intermediate bank is - - -, and none of the personnel from BBVA that I have spoken to has ever picked up the phone to speak to a representative at - - and secure a copy of a confirmation that - - has forwarded the money. The current steps that the bank are taking are to try and retract the money back to my account. The system for retracting the money is to send a request to - - to be forwarded to the original destination bank to request to get the money back. Given that BBVA has no idea if the money is still at - - or lost at the destination bank, and is unable to show any proof or confirmation documentation of where the money is other than not at BBVA, I dont have much faith that I will ever receive this money again, or ever learn of its final destination. - - there should be a better system in place to ensure that banks that make international wire transfers should have to be accountable for knowing where the money goes.