BBVA Compass Mortgage Complaint

BBVA Compass Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I bought my first house in Florida after graduating from college and securing a job. I settled down and had a family. Then, my job relocated me out of state. The housing market crashed. I had a high interest rate - % and was severely 'under water ' and I could not refinance. I submitted several hardship requests to the bank asking for help with little help. I held on for the property for over 5 years and consecutively lost money every month. My husband lost his job and my son had health problems. I could no longer afford to lose money on a - residence that I finally put the house up for sale. I bought the house for $ - and sadly could only sell the property for $ -. Before finalizing the short sale, I worked with BBVA Compass where I would pay $ - of the short sale. I never received a bill or statement so I sent in a check to the normal address for mortgage billing. My check was returned with the response of 'account has


A few months later a debt collection company reached out to me with a - bill. I did n't have that much money. We negotiated a $2.00 settlement to cover the whole outstanding balance with Compass Bank. The next month I was served with court papers. I immediately hired a lawyer. I was never notified of my court date and now I had a judgment of the full balance ~ $ -. I tried working with Compass Bank continuously since the judgment date ( -/-/- ). Their legal team was not aware of the $ - settlement paperwork. I 'm trying to get them to work with me and they refuse and want to play games. For example, they offered me a settlement option at $ - - 2015. I tried to accept the offer later in the year ( after securing enough $ $ ) and now they wo n't accept that offer. They continue to garnish my bank accounts and cause emotional distress to family. Their greed and business practices are disappointing and unethical. I want to terminate my relationship with this company and move forward but they will not make any counter offers or strive to make an attempt to resolve this issue. I 've tried requesting help from governmental agencies with no luck. There are a lot of programs available but because the loan was not underwritten by - - or - I have n't qualified. Please help!! Respectfully, CBK