BBVA Compass Bank Account Or Service Complaint

Checking account Using a debit or ATM card

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Texas

I purchased gas on -/-/2016 from a - - - in - Tx. I paid $30.00 at the pump. BBVA Compass Bank deducts the amount from your account as soon as you make a purchase, even if the company you are purchasing from gets their money right then or not. Today, - - 2016, they deducted the same amount AGAIN for that purchase. I called the bank and ask why did Compass Bank deduct the same $30.00 from my account, I was told they only deduct one, but when you use your check card to make a purchase, they deduct the amount right then with the remaining balance above showing what you have just spent, even if the company gets their money right then or not, Compass Bank will show they have all ready deducted that purchase. - -, 2016, I checked my account that evening and there was nothing pending. I had a balance of $20.00 in my checking account, so I online transferred $50.00 from my savings to my checking giving me a balance of $70.00 with nothing pending or in process. I called the bank when I seen this on my statement. I was told to show them - of the same purchases. How can I do that when Compass Bank erases the first one and only showing you the one they want to. I just gave Compass Bank $30.00 of my hard earned money. this is not the first time I have called Compass Bank about the same thing. They do n't do it back to back, they wait a few months in between to do this. I have a family to raise, and I watch every penny. I check my on-line statement everyday and will call when i see something wrong.

BBVA Compass customer in Texas
Jun 27, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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