BBVA Compass Bank account or service department,
Checking account Using a debit or ATM card Texas
Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.
BBVA Compass customer in Texas
Aug 01, 2016
* Source: CFPB Complaint Database
BBVA Compass response to complaint:
Closed with explanation
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