BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Texas

Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.