BBVA Compass Bank Account Or Service Complaint

Checking account Using a debit or ATM card

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Alabama

On - I placed a print job order at - - , Store # -, on - - in -, AL. I did not notice that the store overcharged my bank card until a month or so later when I was reviewing my bank account statement. I never spend over $10.00 when placing an order at - -, but the charge on my bank card was for $160.00. I called the local store and the corporate office in an attempt to have the error corrected and the money refunded to my card, with no resolution. By the time I was able to get to my bank to notify them of the charges, too much time had lapsed and the bank could not assist me in recouping my money.

BBVA Compass customer in Alabama
Jul 29, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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