BBVA Compass Consumer Loan department,
Vehicle loan Managing the loan or lease Texas
Car was declared a total loss. Insurance called loan ( BBVA ) to get pay off. Pay off was sent in writing to insurance company. Insurance company sent check, loan advised wrong amount and that they made a mistake in the letter. Letter states it is a guarantee.
BBVA Compass customer in Texas
Apr 06, 2016
* Source: CFPB Complaint Database
BBVA Compass response to complaint:
Closed with explanation
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