BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

New York

BBVA Compass froze my BBVA Compass - - - credit card account in - - and closed it a few weeks later. I had a - $500.00 ( a negative balance ) on my BBVA Compass - - - credit card account that I tried a few times to request a balance refund check for that amount, but customer service never managed to process the check because they explained to me that my account is now in a special department, and they need to process and approve issuance of the check. I could never contact the mysterious special department and was not issued a balance refund check. So the negative balance was sitting in my account for a while, until - -, - when a mysterious charge posted to my account for the exact amount of $500.00, making the balance of my account $0.00 and essentially seizing all the money that belonged to me. I contacted BBVA Compass several times inquiring about the transaction and nobody could explain to me why a transaction posted to my account in - -, -, and whether and when they are going to send me a balance refund check for the negative $500.00 I had in my account. I have attached a statement for - -, - -, - period which shows there was a negative $500.00 balance on my account ( meaning the bank owing me that amount ). I have also attached summary of details of transaction that posted to my account in - -, - seizing the negative balance from my account. I demand BBVA Compass to send me balance refund check for $500.00 which is the amount they owe me because of the negative balance on my credit card.