BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Transaction issue Arizona

I had $11000.00. transferred to my credit card with Compass Bank, as a credit overage. On - -, 2016 I requested $10000.00. be mailed to me. As of -/-/- the money had not been revcd. I called & was told they would do something better and transferred it to my checking acct - ( approx. within 3 days ) - On -/-/- still not recvd. Talked to a supervisor who was not very helpful as to my urgency, but said it would be in my acct the next day which would have been a Saturday, and I questioned that. Well today is Tuesday -/-/- and the money is still not in my chck acct. I feel at this point they have made me incur some addtl charges on money I had to pay a worker ( $56.00 ), ATM fee to - ( - ) to withdraw $400.00 on -/-/-, and a late fee on my water bill ( not yet known, but maybe about $2.00. I feel they should reimburse me for these expenses which were incurred to their not returning my money, and maybe even pay me interest same as they would have charged had it been a debit. Also some kind of reprimand so this does not happen to anyone else. Thank you very much.