BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Rewards California

I received an email for my BBVA Compass - -/-/- stating " Spend $500.00 or $1000.00 in qualifying online purchases and make - Real-time Rewards Redemption through BBVA Wallet and receive - or - bonus points ( enough for $25.00 or $50.00 account credit ). This offer is only valid for online purchases with - BBVA Wallet Real-time Rewards Redemption between - - and - -, -. '' I made $1000.00 of purchases during this time and never got the reward. In - -, I started getting in contact with customer service. After being bounced around several times, being told that I would get a call back and never would, and having to re-explain the issue to multiple reps, I finally got an answer. Unfortunately, I was told that I would not be receiving the bonus because I purchased " gift cards ''. Besides the fact that I did not purchase gift cards, nowhere in the email does the word " gift '' even appear, meaning that this kind of purchase was not excluded. As a result of this decision, I have lost - rewards points which are worth $50.00.