BBVA Compass Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

BBVA Compass Bank account or service department,

Other bank product/service Account opening, closing, or management Arizona

BBVA Compass authorized a charge card without my consent. I specifically asked for only a checking account and not a charge card. - - tried to slip in a paper to sign along with the checking account papers after I told him I did not want to open a charge card. I caught it and did not sign the contract to open a charge card. I then received a charge card in the mail. - - also asked if I wanted help setting up online banking. I said yes. Then he asked me where I was from and he told me he would use that information for my security question. I told him to stop setting up the online banking and I would do it myself.

BBVA Compass customer in Arizona
Apr 06, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with non-monetary relief

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