BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New York

On - -, 2016 I submitted a complaint to Federal Reserve Consumer Help See Attachments # - " Federal Reserve -/-/2016 ... '' and # - " Federal Reserve Case number - ... ''. On - -, 2016 I submitted a complaint to CFPB # - " Case number - with response '', yesterday -/-/2016 I received an email with the " BBVA '' response, See Attachment # - " Case number - with response ''. On -/-/2016 I spoke to - -, and discussed my disapproval of the " BBVA '' -response. I was advised to re-submit my complaint and add my " desired resolution '', although it was filled out in the previous complaint I reenter a new complaint with the hope of a better result, after-all the name Consumer Financial Protection Bureau, indicates that the consumer ( me ) is protected by the Government ( .gov ) from bureaucratic banks ( Financial Protection ).


Application '' it is a replica of my original application. Although I filled up all necessary fields, it did not go through. Trying again the following day did not have a good result after calling the help line the bank did not offer any help, so I mailed a check ( since I do not keep $ - in my checking I postdated it ). See Attachments # - " check-face '' and # - 'check-back ''. About 10 days later, inspecting daily my checking account I noticed that the - was not cashed I called the bank and - - told me that a New-York resident can not open an account with the bank my account is closed and the check will be returned to me by mail. See Attachments # - " - - - - - - ( I will try to upload the - file ). Only documentation that I received from " BBVA '' since - - 2016 until today - -, 2016 are Attachments # - " BBVA - - - letter-password reset '' and # - " BBVA deposit -/-/- withdrawal -/-/2016.--balance '' I also downloaded from " BBVA '' website Attachment # - " BBVA Download on -/-/2016 '' it shows a - balance. Besides the absence of communication from the bank that results in lack of consumers knowledge of his account it shows contempt towards the customer, disrespecting the client, the bank investor is not important to the Bank to take into account, otherwise - - would not wait 14 days to inform me that the bank " reopened the account '' see Attachment # - " -/-/2016 - - '' instead of letting me worry " where is my -, that was promised to me by - - that it was mailed on -/-/- See Attachment # - " Recorded Conversation on -/-/2016 - -. On - looking at my checking account See Attachments -, -, - - - - my online checking transactions the bank paid on - the - to " BBVA '' ( page - Attachment # - ) I called the bank and I was asked to prove that the bank cashed my check, See Attachment # - " Recorded Telephone Conversation on -/-/2016 - ". In same conversation I was asked to prove that " BBVA '' cashed the check, they actually denied it how can I trust a bank with $200000.00 that have lousy employees that can not give straight answers for weeks about my account about my check about my account giving contradictory answers about the state of account about cashing the check about having to be resident where there is a BBVA bank. Then after calling him on -/-/- a month after my initial contact with BBVA bank ( -/-/2016 ) - - nonchalantly tells me that the bank reopened my account. Well, I do not trust an institution that treats me as dirt, lies to me and behaves very unprofessionally. To top off their incompetents when I protested that I do not want an account with a bank that has too many excuses for creating a annoyance, ... continue