BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

Checking account Account opening, closing, or management Illinois

I read about Simple online banking ( - ) in the - and was excited to set up an account. I opened an account and transferred $2000.00 into it from my - - checking account on - -. After transferring funds into the account I received a message stating that my account had been frozen since they " could n't identify me. '' At this point, I was told that I had to supply a copy of my social security card in order to gain access to my account. During the month of -, I moved into a new apartment, and I discovered my social security card was missing. I received one followup message from Simple, and then on - - I was told my account was closed. When I called into Simple customer service to ask where my funds were and to see if there was a workaround for not having my social security card, I was assured


way. '' On - -, I called again to inquire about the status of my check and was told that the account had actually not been closed and that I still needed to provide my social security card to release the funds. I spoke with a manager who told me that, despite the fact it was Simple 's error in telling me my funds were on their way back to me, that I would still need to produce a social security card. She also advised that this is not the first time that this issue has come up with other Simple customers. On - -, I provided copies of my Social Security card and the other required documentation. I called on - - and today ( - - ) and have been told that my account is still under the " review process '' by another team at Simple. When asked if it could be escalated ( since my funds have now been frozen for 2 months ) I was told that it was n't possible.