Review and Analysis of over 2,647 financial product complaints in New Mexico
| Company | Complaints |
|---|---|
| Experian | 244 |
| Bank of America | 236 |
| Wells Fargo | 213 |
| Equifax | 175 |
| TransUnion | 149 |
| Citibank | 126 |
| JPMorgan Chase | 89 |
| Ocwen | 61 |
| U.S. Bancorp | 56 |
| Capital One | 55 |
| Nationstar Mortgage | 45 |
| TransUnion Intermediate Holdings, Inc. | 43 |
| Ditech Financial LLC | 36 |
| GE Capital Retail | 31 |
| BOK Financial Corp | 27 |
| Navient | 24 |
| Encore Capital Group | 22 |
| Tormey Bewley Corporation | 22 |
| Bank of the West | 21 |
| Wells Fargo & Company | 20 |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have complied with all requests for information to remove PMI from my account and have been told each time that it will take 15 days to process my request. I received one canned email from them which acknowledged my request but ignored all information already submitted. Other than that, nothing ever happens and phone calls to AmeriHome only promise a return phone call from someone who can help - which never happens. Getting through on the phone takes 20+ minutes just to be told that the proper department can not be reached except by email ( as I 've already been attempting ), and that a requ... |
Experian Credit reporting incorrect information on credit report information is not mine April 7, 2017 - Experian is not responding to any of my requests to investigate and remove accounts from my credit report that do not belong to me.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine April 5, 2017 - Trans Union is ignoring my numerous requests to investigate and remove accounts from my credit file that were opened fraudulently opened.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine March 27, 2017 - Trans Union is not responding to any of my requests to investigate and remove accounts from my credit file that do not belong to me.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report account status March 21, 2017 - the collection agency notified trans union to remove this from my credit report - - - -/-/- Open $280.00 Account Details Last Reported -/-/- Collection Agency - Original Creditor - Status Open Opened Date -/-/- Closed Date - Responsibility Individual Balance $280.00 High Balance $220.00 Remarks Placed for collection Creditor Contact Details - - -, NM - ( - ) -... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report public record March 21, 2017 - these liens where cancelled what is the same as with drawn if the credit bureaus now report withdrawn / cancelled they need to show that they are showing released what is incorrect reporting the report should show withdrawn/cancelled and should be removed from my credit report immediately Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00 Tax Lien -/-/2016 Released $690.00... |
Bank of the West Bank account or service deposits and withdrawals March 20, 2017 - I received the attached Addendum to the Deposit Account Disclosure in my most recent checking account statement from Bank of the West ( BoW ). In the attachment I have highlighted the section that I find most troubling. In my own words, BoW is unilaterally declaring that even if a funds transfer is approved, they can for no reason at all choose to ignore it and not process it. Further they make the claim that they will attempt to contact me but will not make any guarantee of doing so. Finally, when they choose to ignore or not process a transfer, they are in no way liable to myself or any thir... |
Synchrony Financial Credit card identity theft / fraud / embezzlement March 19, 2017 - I was sent a credit card in the mail by Synchrony Bank in - Fla. in -/-/2017. I have no account with this bank, have never applied or asked for this card. This account was opened without my agreement, knowledge or permission. This account has been established fraudulently and I am concerned about how this affects me. I want this account closed immediately.... |
Citibank Credit card billing statement March 19, 2017 - Received a call from Citibank regarding a Citibusiness credit card. - payment was not made 10 days ago. I checked and I never received a statement. I asked them to verify where the statement was mailed. The address they gave me was from 3 1/2 years ago. I have been receiving all my statements at my current address prior to this. I authorized payment for the amount they needed to keep my payments current, now I am in the process of disputing the late fee and extra interest they charged me as well as trying to get a copy of the statement I never received. This is such a bad practice especiall... |
Loan Care Mortgage loan servicing, payments, escrow account March 13, 2017 - On -/-/2017 we sent the proceeds from sale of our previous home to LoanCare, " a - company. '' Today, -/-/2017, LoanCare 's website states that our outstanding principal balance is $32000.00, down from an original loan amount of $330000.00. Obviously LoanCare received the priority mail envelope that contained a cashier 's check AND a cover letter requesting cancellation of PMI. [ Please see attachments. ] However, as of today our account information on LoanCare 's website states the next payment due is exactly the same amount as all previous payments. When I finally got through to a... |
Bank of America Bank account or service account opening, closing, or management March 12, 2017 - I receive a check written on Bank of America from an attorney for refund the of products furnished. The bank of America branch near my home would not cash it because I wrote my name on it instead of him - handwritings then they want to charge me for cashing their on checks. I thought in U.S. that banks had to honor their customers checks written on their bank. bank of America say they are bigger than us and do not adhere to any regulations they set their own regulations.... |
Citibank Bank account or service account opening, closing, or management March 9, 2017 - This is a complaint about a promotional bonus not being credited, in violation of the terms and conditions provided to the customer ( me ) at the time of enrollment. I opened a Citi Savings Plus account in -/-/- after enrolling in a promotional offer, offer code -. Per the terms and conditions provided me at the time, I expected that my account would be credited with $300.00 within 90 days of -/-/- if I deposited $25000.00 to $50000.00 by -/-/- and kept at least that balance through -/-/-, which I satisfied. However, 90 days later ( -/-/- ), the $300.00 pr... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement March 6, 2017 - Back in 2014 I applied for a college credit card while I was attending - University in - New Mexico. The card was mailed to my old home address in - New Mexico. I never got possession or activated the card. Within a few days it gathered a bunch of charges on the account that were not authorized because I had never even received the card. I called wells fargo to report the card stolen the cancelled the card but never got back to me about the charges.... |
Stellar Recovery Inc. Debt collection cont'd attempts collect debt not owed debt resulted from identity theft February 23, 2017 - - - has my name and social security tied to an unpaid account that does not belong to me. They used Stellar as their collecting agency. Since the unpaid account did not match my address, I never got a bill from - for the unpaid balance. The first time I was approached about this issue was from a Stellar agent. He spoke with my wife, as my wife was trying to communicate to him that we did not reside at that address and our name should not be tied to that account, the agent told my wife that sometimes people can be living a double life ( big time harassment ). Since the amount is only f... |
Wells Fargo & Company Consumer Loan managing the loan or lease February 20, 2017 - All my payments to Wells Fargo Have been on time and they marked my account 30-59 days late destroying my credit by - points I called them and they stated they could do nothing so I am doing this..... |
Synchrony Financial Credit card credit card protection / debt protection February 18, 2017 - I received a Lowes credit card in - with a beginning balance of $3000.00 and continued making monthly payments up until - which is when my spouse lost her job. I informed Lowes of what happened and offered to lower the monthly payments I could afford. I began making payments of $54.00 to $100.00 and after 5 months I asked for a balance update and discovered I made a small dent on my balance. I asked Lowes why my balance was almost the same? Lowes responded that only - of my monthly payment goes to my balance and the rest goes to their interest. Lowes also said not to make large ... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report account terms February 7, 2017 - I was checking my credit score and had seen that there was an unknown debt on my credit score report.... |
Wells Fargo & Company Bank account or service account opening, closing, or management February 3, 2017 - I received the attached document from Wells Fargo and know that I have no outstanding debt with Wells Fargo.... |
Citibank Bank account or service account opening, closing, or management February 1, 2017 - I am retired and wanted to start collecting my pension last year from CITI. Based on the information they provided, I selected a monthly payment of $ -/month, which they started to pay. THEN, I received a letter dated -/-/2017 in which they stated they made a mistake and the monthly benefit would be only $96.00. I would NEVER have picked that option had they provided the correct information-I would have picked the lump sum option. At $ -/month I am unlikely to live long enough to collect the money in that account. To me, this is a case of FRAUD-telling somebody one thing and the... |
Wells Fargo & Company Credit card transaction issue January 23, 2017 - Earlier last year after being contacted about an online business opportunity by - - - I ended up paying them. I am unsure exactly how they obtained my information but since that I feel that I have become a target in what has turned out to be a work from home online business scam. I have now paid $13000.00 in total to these scam companies ( $8500.00 to - - - ) Between them and their undisclosed partners with absolutely nothing to show for it.So I would like to dispute all charges from - - - done on my Wells Fargo card. They promised to advertise my website so it w... |
January 23, 2017 - When Costco changed from - - cards to Citibank Visa, the balance from - was switched to Visa without notice. When first Citi Visa statement was received, there was a late fee. Several other friends/relatives had same experience. Just received latest Citibank statement that included late fee and interest. Our bank transferred funds to Citibank -/-/17 as the statement had -/-/17 due date. Customer Service rep said the bill was actually due -/-/17 in spite of due date -/-/17 being clearly printed on statement. They reversed charges upon complaint, but many custome... |
Select Portfolio Servicing, Inc Mortgage settlement process and costs January 22, 2017 - This is in reference to CFPB Case number : -. On -/-/- I submitted a complaint about Select Portfolio Servicing ( SPS ) in reference to account number -. On - -, - I received a response from SPS. In this response SPS clarified the following : Prior Response : On - -, -, SPS sent a response advising that a response would not be provided because more than a year had passed since SPS has serviced your account. SPS is the current servicer of the account and we apologize for any confusion our previous response may have caused. Validation of Debt In your inquiry, ... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine January 20, 2017 - Trans Union is not responding to any of my requests to investigate and remove accounts from my credit report that do not belong to me.... |
Synchrony Financial Credit card transaction issue January 12, 2017 - I am contacting your agency in hopes you can help me with some charges on my Walmart Mastercard ( Synchrony credit card ). I would like to dispute all charges made by - aka - Web Stories LLC. I was contacted by an individual who said that he found out that I had purchased an - Affiliate membership and that unless I had an unique Web Site and a way to bring me a lot of traffic ( visits ) to it, that I would never make any money. He said that he could do all of that for a fee. We discussed several options and decided that his $12000.00 package would work best for me. Which I paid $50... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine January 11, 2017 - Trans Union is ignoring my requests to investigate and remove accounts from my credit file that do not belong to me.... |
Experian Credit reporting incorrect information on credit report information is not mine January 11, 2017 - Experian is ignoring my requests to investigate and remove accounts from my credit report that do not belong to me.... |
Medical Data Systems, Inc. Debt collection cont'd attempts collect debt not owed debt is not mine January 10, 2017 - This is the third time I have filed a complaint against Medical Data Systems , Inc . It is frustrating to say the least that you never answer any of my questions. I understand the debt was sold to you but you should have a way to find out information about the debt in a timely matter. I 'm not sure how many times I am going to have to do this until I get a straight answer. Medical Data Systems - Inc. is reporting negative information on my credit report that is incorrect. I was billed for a service from -. I provided - numerous times with my insurance information. I have talked to my ... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine January 10, 2017 - Trans Union is not responding to my requests to investigate and remove accounts from my credit file that were opened fraudulently.... |
Experian Credit reporting incorrect information on credit report information is not mine January 10, 2017 - Experian is not responding to my requests to investigate and remove accounts from my credit report that were opened fraudulently.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine January 10, 2017 - Trans Union is not responding to any of my requests to investigate, verify and remove accounts from my credit file that do not belong to me.... |
Wells Fargo & Company Credit card delinquent account January 9, 2017 - Wells Fargo deducted $16000.00 from my personal account to cover a debt that my daughter and son-in-law had incurred with them as a guarantee for a business they own. Wells Fargo stated that they were allowed to do this because of the fact that in - of 2015 I placed my daughter as joint on - of my accounts. I put my daughter on the account as an act of estate planning so she would have easy access in case the need would arise for medical issues etc. for myself. Not my daughter nor my son-in-law had invested a single penny in the account prior to or after I added my daughter to that acc... |
Linebarger Goggan Blair & Sampson, LLP Debt collection cont'd attempts collect debt not owed debt is not mine January 9, 2017 - I was sent a letter requesting payment for tolls incurred by a - registered vehicle in - in -. I have been a - resident since - - and have not owned a vehicle registered in Florida since them. The request letter came from a big law firm located in - and - ( Linebarger Goggan Blair & Sampson LLP ). It disturbs me that they can send out debt collection letters to people without having to verify any information. In the meantime it has cost me considerable time and mailing costs to respond to their request. I read of similar complaints on - ( people who lived in other st... |
Lakeview Loan Servicing, LLC Mortgage loan modification,collection,foreclosure January 6, 2017 - - mortgage gave my now deceased Husband & I a forbearance, then transferred our mortgage to another of their own companies ( Lakeview, a trademark of - ) during the forbearance. Lakeview hired, - - - BANK to service the loan. - violated the forbearance agreement on the loan, even though they were made aware of the agreement. We received a forbearance from - because my Husband was sick & even the -. could n't figure out why. When - - - took over the servicing they asked for mod paperwork every month never doing anything with our information, during the forbeara... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine December 26, 2016 - Trans Union is not responding to my requests to investigate and remove accounts that do not belong to me from my credit report.... |
Resurgent Capital Services L.P. Credit card identity theft / fraud / embezzlement December 25, 2016 - The Florida Attroney General Investigator - - and the - County Sheriffs Office filed a number of Investigations for Property Loss againist - - and - - in ( - ) for -, - and -. -, North Dakota dismissed the outstanding balance of ( $790.00 ) as it pertained to the Property Damage, Property Loss and Identity Theft filed with the Florida Courts and - Judges. - - stated that the Outstanding Balance of ( $340.00 ) was an unresponsible action of either the Retail Store and or the Online Order Service but, refused to resolve or mediate for ( 4 Year... |
Wells Fargo & Company Bank account or service deposits and withdrawals December 22, 2016 - We have a small business as a gallery for 55 years. Wells Fargo provides my merchant credit card services. Wells Fargo overcharge for the monthly interchange charge. I asked Wells Fargo to verify the formula they use and return the excess money charged. This was done in writing and they closed my case without resolution. I am - years old. Please help.... |
Wells Fargo & Company Credit card other December 22, 2016 - Thank you for helping. I made multiple payments to my credit card intending to pay off the balance. When excess payments were made, Wells Fargo bank provided a refund but then added the refunded amount to my purchases ( in essence ) they gave me a cash advanced for the excess payment I had made. In addition, purchases that were cancelled were still allowed to go through by Wells Fargo and these cancelled purchases were paid. I met - times with Wells Fargo and the problem was not resolved and they closed my case. In summary : payments not posted on time, excess payments not reimbursed, payme... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 21, 2016 - - - - email -- I am writing to these person to get my mother 's check from the settlement with Ally. She was promised - in a letter and no one deposited the money in her autoloan, mother sent the next payment minus the - promised and this company kept on charging her late fees every month to the point she is soooo behind. I helped her fill out a form on - or -, we have a copy and they were ( ally ) supposed to give her that money in her loan. Anyway, she is still paying an exhorbitant amount in interest more than anyone can go to pay for a car loan, this has ruin... |
Experian Credit reporting incorrect information on credit report information is not mine December 18, 2016 - Experian is not responding to any of my requests to investigate, verify and remove accounts from my credit report that do not belong to me.... |
TransUnion Intermediate Holdings, Inc. Credit reporting improper use of my credit report report improperly shared by crc December 17, 2016 - Today, - -, I noticed - reduced my credit limit after Transunion reported to them that my credit score is much lower than it was six months ago - - points lower. And I have never been late on payments this year. Or last year. This is a travesty, and I will get a lawyer to sue -, and Transunion for doing this repeatedly over the years. I have hired an attorney previously who managed to get my credit score increased across the board to almost -. Now - score is listed as : -. Absolutely mind-boggling. I 've had it! Gon na take legal action now. But CFPB should intervene h... |
U.S. Bancorp Bank account or service account opening, closing, or management December 14, 2016 - I called numerous times about a supposed law suit US Bank has on me. I asked how am I frauding them. I called the recovery department and was told by - that according to my ssn I am not in system. I was - by - I closed my account in 2005 with a balance of $270.00 first time and he did n't know how much my balance was second time. Both times he said my balance could be a scam to seek legal help. He also said that balance was sold to a company that is now closed down and could not give me anything else on that balance. He even refused to offer me the old account number stating my acco... |
Citibank Mortgage credit decision / underwriting December 11, 2016 - - froze my heloc because they devalued my property i have since paid down both my first mortgage and second mortgage by over 50 %. they want me to order and pay for an appraisal which i am not going to do. when the froze my line they instructed me my home dropped in value to - which is -. but i will accept that value since i have paid down my mortgage by over 50 % i am not paying for an appraisal... |
Synchrony Financial Bank account or service making/receiving payments, sending money December 10, 2016 - Synchrony Bank has been calling me -- times a day at all different times and for 7 days a week. This week they started using their own name before they used a restricted number which did not show who was calling and this has been going on for over 6 months. - : the account that was behind was Walmart but they lowered the limit on another account called Paypal which at that time was never behind. But I am not going to pay anything on Paypal until they change their actions. Walmart is being paid on schedule and every month. They call me at work, before - and after - They use an au... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service December 6, 2016 - I have want to remove a co-signer from a private loan that I got through Sallie Mae to go to school and they have refused to do so. I followed THEIR guidelines for doing so by obtaining my degree and sending them a transcript, showing that I am financially able to pay the loan, and made - non - late payments as they requested after my disenrollment. I am not sure what else I am to do if they do not follow their own guidelines. I believe that they, Sallie Mae, for whatever reason are not following their own guidelines in reference to my account. I have no issue with continuing my agreemen... |
Bank of America Mortgage application, originator, mortgage broker December 4, 2016 - I have already complained about Bank of America, in tracking number - at this cfpb website. What I complained about were ( from memory now ) 2 things ; 1 was they accepted us into a program to modify our home loan, but dragged it out, while deceiving us, in my opinion, and at the same time confused the heck out of the issue by approaching us thru both avenues from their Legal Dept and Mortgage Dept. They played us and deceived us. - Then, " BANA '' sold our file to - Bank. It is perfectly legal, i 'm sure, for them to sell our file, but, a new problem came up when BANA 's contract lega... |
Phoenix Financial Services LLC Debt collection communication tactics frequent or repeated calls December 3, 2016 - The woman I talked to was rude! I simply asked where the debt was coming from. All I had was a statement not from who it was from. I know it 's medical related, but I did n't know from where so I could n't deal with the situation. I talked to my insurance and they said I needed certain information in which the lady could n't provide me with it. I think if you 're trying to collect then you should do a better job!... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account December 2, 2016 - Wells Fargo is the servicer of my home mortgage. They delayed the closing of my mortgage because the bank was not aware of how to calculate interest on federal savings bonds. I have reason to believe that, due to my relative youth ( - - - at time of purchase ) they gave me a worse interest rate than what was available to them, thereby taking advantage of my relative ignorance in the process. They promised to close the day after my receiving my closing disclosure in clear violation of TRID. Wells Fargo has also participated in fraudulent account creation which I believe affected my int... |
I.Q. Data International, Inc. Debt collection communication tactics frequent or repeated calls December 2, 2016 - First call from IQ Data International was -/-/ |
Capital Management Services, LP Debt collection cont'd attempts collect debt not owed debt is not mine December 2, 2016 - I get daily calls from Capital Management Services looking for a person I do not know about a debt. I have told the callers on at least three occasions that they have a wrong number and that I want my number taken off their call lists. I put a three month block on their number but now that the block was lifted the calls have begun again. I plan to return a call to - - - - to ask again to be taken off their call list and to let them know that I have filed a complaint with the CFPB.... |
Wells Fargo & Company Bank account or service account opening, closing, or management December 1, 2016 - Wells Fargo reported on my credit report falsely. They claim I had a missed payment of $0.00. I want that removed, since I never had any missed payments.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account November 30, 2016 - Wells fargo has decided to pay my flood insurance through my escro account, approx $550.00, for the last two years to an independent insurer I hired and negotiate with. Prior to that i pay the insurer who pays Wells Fargo. they also upped my mortgage payment by $75.00. Raising property taxes is very little and flood insurance do n't match the increase. Going through - WF said they had no paper work regarding flood ins other than last two years. ( did the - erase ). Prior to that they listed excuses detailing why i could n't independently pay for it, all totally bogus of course. I can... |
Wells Fargo & Company Prepaid card managing, opening, or closing account November 28, 2016 - Wells Fargo opened an account without any type of authorization from me. I do n't use any of their services ; I have no pre-existing relationship with them. I received a pre-paid debit card from them earlier in -. It would appear that Wells Fargo needed to meet some type of quota and is fraudulently opening accounts in people 's names without authorization from them. It does n't appear that someone outside of Wells Fargo opened this up because it 's a pre-paid card and it was delivered to me and not somewhere else.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine November 28, 2016 - Trans Union is not responding to any of my requests to investigate and remove accounts from my credit file that do not belong to me.... |
Equifax Credit reporting incorrect information on credit report information is not mine November 28, 2016 - Equifax is not responding to any of my requests to investigate, verify and remove accounts from my credit report that do not belong to me.... |
Experian Credit reporting incorrect information on credit report information is not mine November 28, 2016 - Experian is not responding to any of my requests to investigate, verify and remove accounts from my credit report that do not belong to me.... |
Equifax Credit reporting incorrect information on credit report account terms November 27, 2016 - I have had - debt collectors from - reporting on my credit report. - of the debt collectors were removed but was claiming - different amounts : - -/-/- - - $660.00 - -/-/- - - $81.00 Now as you can see there is a major difference on these amounts. Which very wrong. The other - are still on my report still with - different amounts : - $660.00 - $100.00 - - just came on my credit report as of -/-/- with - still reporting it as well. Between all - debt collectors no one has given me the original amount. Nor do I own thi... |
National Credit Systems,Inc. Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay November 25, 2016 - US Magistrate - has closed this Case. Yet, the Proprietor/Defendent is insistent upon A Contiuning Gross Charging in a Cases of Gross Fraud, Theft and Scamming.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine November 19, 2016 - Trans Union is not responding to my requests to investigate and remove accounts that do not belong to me from my credit report.... |
Experian Credit reporting incorrect information on credit report information is not mine November 19, 2016 - Experian is not responding to my requests to investigate and remove accounts that do not belong to me from my credit report.... |
Equifax Credit reporting incorrect information on credit report information is not mine November 19, 2016 - Equifax is not responding to my requests to investigate and remove accounts that do not belong to me from my credit report.... |