Bank of the West Bank Account Or Service Complaint

Savings account Deposits and withdrawals

Bank of the West Bank account or service department,

Savings account Deposits and withdrawals New Mexico

I received the attached Addendum to the Deposit Account Disclosure in my most recent checking account statement from Bank of the West ( BoW ). In the attachment I have highlighted the section that I find most troubling. In my own words, BoW is unilaterally declaring that even if a funds transfer is approved, they can for no reason at all choose to ignore it and not process it. Further they make the claim that they will attempt to contact me but will not make any guarantee of doing so. Finally, when they choose to ignore or not process a transfer, they are in no way liable to myself or any third party. Assuming I maintain my account, this unilateral position goes into effect on -/-/2017, by default. In my estimation this is totally one-sided and contradicts any understanding of the bank performing its understood contractual duties and responsibilities.

Bank of the West customer in New Mexico
Mar 20, 2017

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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