Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease New Mexico

- - - email -- I am writing to these person to get my mother 's check from the settlement with Ally. She was promised - in a letter and no one deposited the money in her autoloan, mother sent the next payment minus the - promised and this company kept on charging her late fees every month to the point she is soooo behind. I helped her fill out a form on - or -, we have a copy and they were ( ally ) supposed to give her that money in her loan. Anyway, she is still paying an exhorbitant amount in interest more than anyone can go to pay for a car loan, this has ruined her credit, making her unable to refinance her home and affected her emothionally. When we complain, they threaten us that will impact our credit more and more. Where is the money, they promised us? They gave us a number - - - and it says that in a recording you got all the money left for you guys to use at the CFPB which may be mom 's too. Anyway, she is concerned about the credit and the money. She wants the credit information revised to show the - in - 2015 when she was DUE that money and that would have made a lot of difference, she has paid the loan over already if you take into account the late fees, and the interest rate. She does not speak - as her tongue. I am from -. We can not even refinance it due to the impact of the ally fees into the " lateness '' of the payments because of that supposedly money will help people like us. We use the car to work