BOK Financial Corp consumers have reported over 224 official complaints. Out of the 224 consumer complaints against BOK Financial Corp, 18% were disputed by the consumer (i.e. the consumer was not happy with how BOK Financial Corp responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against BOK Financial Corp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Stop CallsBOK Financial Corp Mortgage loan modification,collection,foreclosure March 2, 2016 - My Lender is BOKF - Bank of Kansas City. I contacted my lender when I lost my job back in 2013. - - gave me the number for - - in the loss mitigation dept. then transferred to - -, and - others though my single point of contact was -. I was not able to work with a single point contact so this made getting assistance very difficult. I tried to bring my loan current - separate occasions each time I was given the wrong information where and how to pay. Not - of these employees knew ... - -, - ( underwriter of my loan ), the collections department, 24 hr s... |
BOK Financial Corp Mortgage loan modification,collection,foreclosure February 12, 2016 - I applied and recieved a loan modification back in - - with the Bank of Oklahoma, i was instructed to pay my Mortgage payment of $810.00, I made the payments but after one month I begin to received 2-4 calls per day from their collection department saying that I 'm late and behind on my payments. I 'd tell them that I am not late, then send in my proof of cancelled checks to verify as my proof. They 'd call me at work and harass me until early in - when I told them to stop. I 'd get notices on my door to call every week. Finally in -/-/-, I called and they finally told me that ... |
BOK Financial Corp Consumer Loan managing the loan or lease January 28, 2016 - I make my payments regularly, in advance, of the due date. The bank 's own systems are showing discrepancies in the payment due dates causing phone calls and questions about non payment. The customer facing portals show the next payment due as scheduled, however, the payments I make, on the bank 's side, did not assign to a month. The payment portal online shows as a transfer between deposit accounts and the loan, it does clarify where the payment is going to principal, principal and interest ( regular payment ), and interest. Therefore, when paying regular payments, I make 'transfers ' as a... |
BOK Financial Corp Bank account or service deposits and withdrawals January 8, 2016 - Bank of Arizona N.A. made an unauthorized debit to my business savings account. The below message was on the account. I called and told them that there was no authorization for the debit and asked that they stop the transaction because it was still pending and it may be fraud. They refused to stop the transaction and the line went dead while I was on hold. Pending DEBIT ADJUSTMENT - $100000.00 ... |
BOK Financial Corp Mortgage settlement process and costs October 30, 2015 - The appraiser that the bank send to the house I bought was wrong on the value of the house. He did not follow the FHA standars. On his report the appraiser ommits a lot 's of damage on the fundation, on the Roof and in some other areas. When I first apply for the loan the mortgage people told me that the FHA loan requires a very strict inspection wich never happens. Also I recived the keys for the house until the 3rd day and Its when I found out all the problems on the house. According to FHA ... ..HUD the house must be in perfect conditions. This house has the following problems : Mold on ... |
BOK Financial Corp Mortgage loan servicing, payments, escrow account September 24, 2015 - To Whom it May Concern, I recently refinanced with the -. They sold my mortgage back to Bank of Oklahoma ( BOKF ) overseen by -. I was told by - - not to make any payments until - 2015, in which I followed his direction. On -, I received a letter from - - - - ( - ), who provides our Homeowner 's Insurance. The letter stated that our coverage was being terminated in full as of -. I called - who confirmed that a payment was received that day, -/-/15. - informed me they requested payment - from BOKF as we trust them to oversee our escrow account.... |
BOK Financial Corp Mortgage loan modification,collection,foreclosure July 8, 2015 - I received a home equity loan from Bank of Albuquerque 8 years ago. Payments were made for seven years, -. I called the bank for forebearance, they offered half a month. I had no income, and they started foreclosing on me in three months, the amount they were owed was around $650.00. I am losing my home over principal and interest due of under $3000.00. I have no idea what is being charged for legal fees. I have approximately $9000.00 that I earned in the last few weeks, the balance was $15000.00. The auction sale is - -! What really bothers me is that I had a 7.5 % interest r... |
BOK Financial Corp Bank account or service account opening, closing, or management June 29, 2015 - The Bank of Oklahoma trust department has been concealing important information on a municipal bond issue cusip # -. The bank 's trust officers - -, - - and - - have failed to ever file MSRB-EMMA disclosure statements concerning the financial viability of the health care facility. As well as failing to disclose relevant information concerning the operating license and occupancy rate at the facility. This information has been concealed by the trust department, while at the same time telling registered municipal bond brokers that the facility was in good financial health. Th... |
BOK Financial Corp Mortgage settlement process and costs May 29, 2015 - I Applied for a loan and gave the Bank Of Arkansas everything they requested and my pay stubs that showed how many hours I Usually work per pay period - to - bi monthly and was in their office and verbally told them what I make monthly $1000.00 is the Max I Can make without it affecting my - - so I Could purchase A House I Received A Pre Qualification Letter and A Good Faith estimate shortly after I Gave The Bank everything they wanted everything was fine then the person handling my loan asked me how old I was I Told him it was on my Drivers License he had a Copy of and I Told hi... |
BOK Financial Corp Bank account or service deposits and withdrawals May 14, 2015 - I made the horrible mistake of opening a - 's - membership. Despite the agreement stating clearly that it was an agreement that could be ended with - day notice prior to the next billing cycle, - 's did their typical behavior and pretended they never got my notice of cancellation. When they charged my card again, I went to the bank and asked them to stop all payments to - 's. They refused and told me that only - 's could stop the withdrawls. I asked to close the account and was told that until - 's ended the withdrawls, they would not close the account. - 's refused to ... |
BOK Financial Corp Mortgage loan modification,collection,foreclosure March 25, 2015 - As a result of a car wreck I got behind on my mortgage. I have lived in my home since -/-/- and only owe under $10000.00 total to pay off mortgage in full. Bank of Oklahoma refused to work with me on a repayment plan early on in the stages of my being in arrears. Since then they have fast tracked foreclosure proceedings. As of today I gave correspondence from the law firm hired by the mortgage company stating if I pay approximately $5000.00 by - - the loan will be completely on track again. I will have the full amount to the law firm by -/-/- pursuant to our agreement. On t... |