Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Credit card protection / Debt protection New Mexico

I received a Lowes credit card in - with a beginning balance of $3000.00 and continued making monthly payments up until - which is when my spouse lost her job. I informed Lowes of what happened and offered to lower the monthly payments I could afford. I began making payments of $54.00 to $100.00 and after 5 months I asked for a balance update and discovered I made a small dent on my balance. I asked Lowes why my balance was almost the same? Lowes responded that only - of my monthly payment goes to my balance and the rest goes to their interest. Lowes also said not to make large monthly payments because anything above the minimum will go to interest alone. I informed Lowes that I never agreed to such a high interest which they said I did. Lowes offered to help me make payments on my account and never mentioned a high interest account. Lowes only said to make minimal payments of $54.00 a month until spouse gets another job. I stopped making payments over the minimum and my balance as of today is $1600.00 after 8 years of steady monthly payments.