Phoenix Financial Services LLC consumers have reported over 94 official complaints. Out of the 94 consumer complaints against Phoenix Financial Services LLC, 19% were disputed by the consumer (i.e. the consumer was not happy with how Phoenix Financial Services LLC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Phoenix Financial Services LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Cont'd attempts collect debt not owed | 32 | 16% |
| Disclosure verification of debt | 19 | 32% |
| Communication tactics | 17 | 18% |
| Improper contact or sharing of info | 5 | 0% |
| False statements or representation | 3 | 33% |
| Incorrect information on credit report | 2 | 0% |
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Stop CallsPhoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine April 12, 2017 - I am not sure where this account originated from. I have sent numerous letters asking that this account be validated or some sort of documentation bearing my signature be provided to me as it is my right. All of my efforts have been ignored. I would like to be provided with proof this account really exists and belongs to me.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine April 9, 2017 - I 've recently pulled my credit report and discovered that this company has reported that I owe them a debt. To my knowledge I have never done business with this company and neither have they provided me with services or goods... |
Phoenix Financial Services LLC Credit reporting incorrect information on credit report account terms March 28, 2017 - I have disputed this account with the Credit Bureaus as well as Phoenix Financial. I disputed this account with Phoenix Financial on 2 occasions and on each occasion, they were unable to provide me a summary of all account activities, payments made, copies of charge slips, invoices, copies of documents sent to me regarding my account and any papers that bear my original signature that reflect that I agreed to pay what they say I owe. See attached letter I sent them as recent as -/-/- of this year responding again to their letters. How is it that they sent me a letter dated -/-/- and ... |
Phoenix Financial Services LLC Credit reporting incorrect information on credit report account terms March 27, 2017 - I requested this company provide me with sufficient documentation to support this debt indeed being mine. I requested a copy of all documents ( invoices, summary of receipts, payments, etc. ) The company sent the attached document which is a mere form sent to my insurance company. I have never did any business with this company nor have I ever heard of them. This item is erroneous and should not be reported on my credit report. Delete immediately.... |
Phoenix Financial Services LLC Debt collection improper contact or sharing of info talked to a third party about my debt March 22, 2017 - This agressive collection agency is reporting false dates and information to - relating to a $170.00 Medical bill and claiming to be the original creditor, I have ask them several times for documentation relating to services rendered, I never recieved any services from original Hospital, they refuse to listen and have been very rude to me and called me a liar, I have recently sent a demand letter to the Hospital, - and this agressive collection agency. Phoenix Financial Services LLC -, IN. - I have also had to send them a Cease and Desist letter for harassing me, they are reporti... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt right to dispute notice not received March 20, 2017 - This debt collector has reported information to creditor bureau that I owe a debt. However I was never notified of the debt. I discovered the debt via reporting of my credit report. I then contacted the creditor bureau and the debt collector via several methods ( including certified mail ) to notify them that I have disputed the debt and request validation of the debt. However as of today despite my attempts I have received no notification of the debt and the collection agency has violated my rights by failing to provide me with validation of the debt or at the very minimal notifying the credi... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt March 16, 2017 - Received a letter in mail from Phoenix Financial in reference to a debt of $760.00. Letter indicates original creditor was - which I have no knowledge of. This is causing me anxiety and fear my personal information is being shared with others which can cause identity theft. In no way this debt has been validated as mine and I request company to cease contact and delete information as to this may potentially affect my credit and/or use identity.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine March 10, 2017 - This company has not provided verification or validation of this debt. This does not belong to me... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt right to dispute notice not received March 8, 2017 - A few months ago I recieved a collection call from someone who said they were with Phoenix Financial Services. I asked who is the creditor and what are they saying I owe. They told me I had a hospital visit back in -/-/2015 to a hospital in -, TN. She still did not give me any specifics behind that. I told the representative, that I had not visited a hospital in -, in -/-/2015. I had a visit earlier in the year but my bill was only $60.00. I asked the representative what was the dispute process and she told me I would have to talk to the original creditor. When I asked again who th... |
Phoenix Financial Services LLC Debt collection communication tactics frequent or repeated calls March 7, 2017 - This is a Business and they called asking for a individual who does not work here. They would not identify themselves, the company and just hung up on me 2 times!!... |
Phoenix Financial Services LLC Debt collection improper contact or sharing of info talked to a third party about my debt February 15, 2017 - PHOENI- FINANCIAL SERVICES has placed an unauthorized derogatory, harmful, and damaging account/item on my Consumer report. 15 USC 1692c ( a ). PHOENI- FINANCIAL SERVICES has violated my federally protected consumer rights without causing injury, harm, and damages to my pursuit of happiness and right to utilize consumer credit. I have included an attachment requesting PHOENI- FINANCIAL SERVICES to respond point by point with verifiable facts and authenticated documentation validating that I owe them any alleged debt. 15 USC 1692g ( a, b : " until debt collector obtains verification of the de... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt resulted from identity theft February 11, 2017 - I was a victim of identity theft and noticed a collection from - - - I 've attempted to dispute multiple times however no response on their end. Not sure what else to do. Police department told me to contact the federal trade commision which I wrote a formal complaint against - - in regards to this matter. The FTC also instructed me to complete a id theft affidavit through identity theft.gov. Attached is my document. Thank you... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt right to dispute notice not received January 16, 2017 - The company put this on my credit report without notifying me of the debt, did not give the right to disputed, and reinserted an old debt as new debt on my credit file without giving me a five days notice first.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid January 15, 2017 - I have already submitted a complaint against Phoenix Financial Services, LLC with the CFPB. After the CFPB complaint was reviewed, the collection was removed from all three of my credit reports. This was six or seven months ago. A few days ago, I received yet another letter from Phoenix Financial Services, attempting to collect the same debt. It is now showing as a derogatory mark on my credit report again, reporting under a different account number. The original account number is -. The new account number is -. The original CFPB complaint was case number : -. Here is a copy : " In -... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid January 5, 2017 - Payments were paid to - funds, and my loan was sent to collections anyway.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid December 30, 2016 - I have bill from " - - - - - " on - - 2015 ( amount $550.00 -, and it was paid in full. but I 'm still getting contact by the collection agency " ( Phoenix Financial Services, LLC - - - -, IN - --phoenixfinancialsvcs.com - - ) - ) '' and they still want me to pay ( $400.00 ) to remove this debt from my credit.... |
Phoenix Financial Services LLC Debt collection communication tactics used obscene/profane/abusive language December 29, 2016 - Abusive, disrespectful, demeaning statements were made. I asked how we could settle the debt and the person stated, " what are you going to do - avoid us like the other 24 debts you have? ''... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid December 23, 2016 - I have had a collection reappearing on my credit report that was settled through in house financial aid at the facility this debt originated from prior to any collection or charge off appearing on my credit. This is a bad debt that has been shopped to many collection agencies and is becoming an extreme burden to the point of harassment for me to continuously be finding illegitimate debts appearing in the form of collections on my credit reports at all the reporting agencies. This is a debt that I have had to have removed from all of my credit reports from all - agencies and again am put int... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine December 21, 2016 - I have no knowledge of said debt.... |
Phoenix Financial Services LLC Debt collection communication tactics frequent or repeated calls December 3, 2016 - The woman I talked to was rude! I simply asked where the debt was coming from. All I had was a statement not from who it was from. I know it 's medical related, but I did n't know from where so I could n't deal with the situation. I talked to my insurance and they said I needed certain information in which the lady could n't provide me with it. I think if you 're trying to collect then you should do a better job!... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not disclosed as an attempt to collect November 22, 2016 - Making harassing telephone calls but will not disclose any information about the debt when requested. Would not verify debt origination by phone nor by written communication. Just stating a debt is owed.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt resulted from identity theft November 18, 2016 - I 've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov I 've completed and sent a fraud affidavit via certified mail. I can see they received it but nothing has changed. See supporting documents.... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt October 7, 2016 - On or about - -, -, I received a bill from Phoenix Financial Services LLC in the amount of $620.00 for alleged medical treatment that occurred in -. I do not believe that this is a legitimate debt. I sent a letter via certified mail disputing the debt and requesting that the debt be verified ( delivered - -, - ). To date, I have not received a response from Phoenix Financial Services in regards to my request for information and dispute of this debt.... |
Phoenix Financial Services LLC Debt collection communication tactics used obscene/profane/abusive language August 30, 2016 - The following " Items '' was disputed with the Credit Reporting Agency ( s ) it came back has being verified. These Items are identified as # - and # - which were reported on -/-/2016 and said to have been opened on -/-/2016, they are Items not Accounts, from my belief. These Items have no Consumer Protection Law right to be reported on my private consumer credit report. Nor have your agency been given any Direct Prior Consent to " Communicate, 1692a ( 2 ) '' any information regarding me to anyone by any means. You have violated me and the Consumer Protection Laws, specifically the F... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt August 22, 2016 - Dear Sirs, I received a letter from a debt collector stating that I owed $1200.00 for an emergency room visit. I sent a letter requesting further information which included all the elements in the template provided by the CFPB. The response that I received did not provide me with all the answers that I requested and further was ambiguous regarding whether I owed any money and why. My only recollection of this potential debt is that it may be for an - visit at - - medical Center however I was fully insured at the time and further paid the $250.00 copay that was required of me at th... |
Phoenix Financial Services LLC Debt collection false statements or representation indicated committed crime not paying August 7, 2016 - There is three accounts that was previously with a different collection agency and it took a very long time to get resolved seeking financial assistance and i also called making sure it wo n't get on my credit report while they approve me and they agreed it would not and it finally got resolved and off my credit report. Now a different debt collection agency is trying to collect funds that is not owned and already resolved. I am so tired of these collection agencies either threatening me calling to much or not having accurate information no letters on file for notice. i never got a letter in t... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine July 31, 2016 - I received a letter from Phoenix Financial Services, LLC. dated -/-/- stating a debt for creditor - - - - - in the amount of $570.00. The date of service listed is -/-/-. I have sent - letters to the company asking to verify this debt since I have no knowledge of it. I sent the letters by USPS mail on -/-/-, -/-/-, and -/-/-. I have yet to receive a response from the collection agency. I also noticed that the debt is being reported falsely to - stating that the account was open on - -. This conflicts with the date of ser... |
Phoenix Financial Services LLC Debt collection improper contact or sharing of info contacted employer after asked not to July 20, 2016 - Phoenix Financial Services attempted to contact my employer after being told not to in writing via certified mail.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid July 16, 2016 - As far back as - - I have experienced identity theft and after reporting a opening of an unknown account that was opened in my name in - -, I reported all incidents and attempted incidents to the police. In an attempt to clear my credit I requested assistance to the CFPB and in - - - my dispute via the CFPB was responded to by the creditor/ collection company. My previous dispute was initiated because this account was opened fraudulently and i am a victim of identity theft. I was promised that this entry would no longer be reported to any of the - credit bureaus and req... |
Phoenix Financial Services LLC Debt collection communication tactics frequent or repeated calls July 5, 2016 - Called over 100 times in less than a month. Has never left message. Tried to return the call and was sent automatic message about not being a valid number until today. Had to call over 10 times before they would even tell me the company name. It is Phoenix Financial. They are not currently on nor have they ever been on my credit report.... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid July 1, 2016 - This debt was from a Workman Comp Injury. This agency keeps putting this on my credit reports damaging my credit. The validation letter they sent CLEARLY states insurancer - - ) Workman Compensation.This has been settled and signed by a judge. Any and all medical debt is the debt of the DEFENDANT. I have attached a copy of the collection and a part of the settlement that clearly states who the debt would belong too.... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt June 10, 2016 - I received a phone call from Phoenix Financial Services LLC stating they were collecting a debt from a medical company for services received in 2013 ( 3 years ago ) I told them I was not aware of any debt that my medical insurance did not cover. I asked them to mail me information on the debt so I could research the debt because 3 years ago is too long ago for me to even remember if that happened. They verified my address and said they would mail it to me. I receive a - page document in the mail that does not provide me with any information that verifies that this is my debt. I also mailed ... |
Phoenix Financial Services LLC Debt collection improper contact or sharing of info contacted employer after asked not to May 24, 2016 - Collection agency called me at work and my cell phone in an attempt to collect a debt. When I asked them not to contact me at work as it is prohibited, they told me they would continue to do so. They have my cell phone number and can contact me via that method. The representative said then threatened to put this on my credit, to which I stated it already was by another collection agency. They wanted me to set up payment arrangements for this debt, I said I could not do anything at this time. They said they would mark it down as a refusal and hung up on me giving me no options to make any arran... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine May 18, 2016 - I never authorize and request services from - - -. In addition, multiple calls have been made to - - - for dispute but never hear anything back. Instead, I received the debt collection from Phoenix Financial Services. ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt was paid January 26, 2016 - On - -, - at approximately - EST, I received a call from Phoenix Financial Services . The caller asked to speak with someone ( I assumed it was me but he butchered my name ) and immediately disclosed my date of birth. The conversation went something like : Debt collector : Hello, is this - -? Me : Yes, I 'm sorry who is this? Debt collector : This is Phoenix Financial Services attempting to collect a debt, is your date of birth - -, -? At this point I asked him why he would disclose my date of birth almost immediately. He responded : because I can. Do n't lecture... |
Phoenix Financial Services LLC Debt collection communication tactics used obscene/profane/abusive language January 23, 2016 - I learned about this collection agency debt thru my credit report. I received absolutely no prior mail with notice to try to resolve any matter. I looked up the phone number and called them. The person I spoke to was extremely rude from the beginning! He was yelling over the phone and interrupting me before I finish speaking, then HE hung up on me! Very unprofessional and did n't even get anywhere because as I said, he hung up the phone. Did n't even give me his name. I sent them a letter to try and settle the account even tho I truly believed this account was already paid. ( It had previously... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine January 11, 2016 - I do not owe any of these depts. The the last two months, every month, I have tried to dispute the bad reports to - credit report agencies, and they all got removed. However, the next month, these dept collection agencies keep adding the same debts on my credit reports. It wastes me a lot of time and frustration to file the disputes with - agencies every month. These collection agencies keep call me every month, and they spelled out the name and date of birth which were clearly not mine. I belief their stragety is to bother me to the point where I will feel so frustrated and I will pay ... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt January 10, 2016 - Requested verification only received a bill that did n't complete the request. Then they reported it to the - credit bureau. ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine January 4, 2016 - This a collection notice for medical for a work comp accident. This is an illegal collection attempt under the work comp laws of Texas. ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine December 30, 2015 - This debt does not belong to me I think it might be a medical bill for my adult child in which I am not responsible for. If you continue to attempt to collect this debt I am going to obtain an attorney. This will be the - time a collection agency has added this collection to my credit and this I have to dispute it each time. ... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt December 28, 2015 - I have received several letters and phone calls in the past, but they were never able to verify the debt belonged to me. I recently pulled up a copy of my credit report and it still remains on my report. If there is no verification and the information that they asked in the past does n't match, then this line item from my credit report needs to be removed promptly Phoenix Financial Services LLC ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine December 16, 2015 - I am not responsible for this alleged debt. I ask for verification and this what sent. ... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt December 7, 2015 - On - -, 2015 I mailed a validation letter to Phoenix Financial Services for a debt that they claim I owe them. I noticed it when I pulled my credit report recently, therefore I sent a validation letter requesting more information the account they claim I owe them. On - -, 2015 I received a letter with information related to the account with insufficient information. The statement attached to the letter does not provide detailed information such an itemized or details of services. The statement date is as of - -, 2015. Lastly, I have never been to - - - - -. ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt resulted from identity theft October 13, 2015 - THIS ACCOUNT IS NOT MINE IT IS A RESULT FROM MY IDENTITY PREVIOUSLY BEING STOLEN ... I HAVE FILED A POLICE REPORT AS WELL AS ID THEFT AFFIDAVIT AND COMPLAINT FROM THE FTC REGARDING THIS MATTER. ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine October 10, 2015 - Phoenix Financial Services is trying to collect false debt from me, has sold false debt to other companies who are now trying to collect from me as well and has reported one of the false debts to the credit bureau twice. I was checking my credit report when I noticed some very jarring negative claims in my report that were false. No other company especially the main collector a hospital has ever charged me with this unpaid debt much less over - dollars worth of unpaid hospital bills. After calling the company charging me with the higher bill they said that the company that sold them this de... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine September 30, 2015 - This agency never sent me a notice before placing - erroneous accounts on my credit. Which is illegal. I asked for validation of these accounts and received no response. Yet, they continue to report on my credit. ... |
Phoenix Financial Services LLC Debt collection false statements or representation indicated committed crime not paying August 7, 2015 - - - - - - - Phoenix Financial Service LLC - - - - - - - - - - - - - -This companys try to collect money from me, i dont have debt with this cmpanys they call me and sent letters form a medical bill ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine July 23, 2015 - company is on my credit report for unpaid - charges. I have always had insurance and i have called for information on this account and can not get information off my report..I have filed several disputes. I have never used this facility and I have always had insurance. ... |
Phoenix Financial Services LLC Debt collection communication tactics frequent or repeated calls July 5, 2015 - Debtor contacted my sister in another state, Georgia, about my debt. My sister is not a party to any debt that I owed. She has been contacted several times in - via phone. I consider that a violation. In addition, I am contacted incessantly. I am trying to find out if the hospital has requested this. ... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not given enough info to verify debt June 24, 2015 - Currently we have a - Debt to - - - -, and paying bill monthly. Have taken debt from - to $1000.00 since - 2015. I have not had any indication that my debt had been sold to a third party until today after receiving a hostile phone call from - from -. He said that he was filing a complaint against our credit score for not paying a debt. I told him the amount was wrong, and I have n't received a bill from the new company. He said that did n't matter, I needed to pay immediately. He also said that I had to call the Hospital to get the receipts of my payment. I told hi... |
Phoenix Financial Services LLC Debt collection communication tactics threatened to take legal action June 9, 2015 - - - - is threatening to send my file to a collection agency and file on my credit reports even though I am paying every month. ... |
Phoenix Financial Services LLC Debt collection disclosure verification of debt not disclosed as an attempt to collect May 13, 2015 - collector called did not advise call was recorded or gave mini Miranda he stated i was a pt at plantation hospital asked me to confirm an address they had on file since i was not a pt at the hospital i refused to verify my address he became angry and stated i would no the balance if i opened my i asked for a mgr he hung the call i call back s/w a mgr who stated he would review the call and reprimand the employee ... |
Phoenix Financial Services LLC Debt collection cont'd attempts collect debt not owed debt is not mine May 7, 2015 - I am disputing this bill from a collection agency. I mailed the collection agency this dispute 6 months ago but of course had no response. I was told this debt was bought from the doctors office so I could no longer dispute it. My daughter visited the ER - - 2011. The ER doctor who never touched my daughters - - just ordered a - and - consult. I paid ER doctors bill for visit and ER charges but he had a separate procedure code for resetting her - -. I refused to pay this because I paid the orthopedic doctors bill for the same procedure and like I said the - - neve... |