Review and analysis of 13 consumer complaints against Citibank
Out of the 13 consumer complaints against Citibank Other Financial Service, 8% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Customer service/Customer relations | 6 |
| Advertising and marketing | 2 |
| Fraud or scam | 2 |
| Lost or stolen check | 1 |
| Incorrect exchange rate | 1 |
| Excessive fees | 1 |
April 13, 2017 - My Best Buy Credit Card, was transferred over from - to Citicard in -/-/-. I have contacted Citibank in 3 different occasions, in -/-/-, -/-/- and -/-/-. I paid the annual dues for the account and my account was confirmed to have a - balance on a recorded line. I just had another call today -/-/- at - were they reconfirmed my account has a - balance. However my credit report shows a delinquent account from Citibank Best buy account, they have told me that this would be removed since -/-/- and it has n't, they do not want to provide me with written proo... |
April 13, 2017 - I was stupid enough to charge some items at MACY 'S on my Macy 's credit card over -. I was unable to log into my account online to make the payment because Macy 's had updated the system and I simply did n't have the patience to navigate their irritating and obscure system. However, I called Macy 's and paid my bill for $ - a day or two late - was assured that there would be no late charges because I was a customer in good standing, yada yada, and received a confirmation number that I had paid the bill in full. I then received a bill for $2.00 in interest. OK, I agree - I had n't pa... |
Citibank loan servicing, payments, escrow account April 12, 2017 - - S.S. # - / CONTACT NUMBER - email - ADDRES - NJ - RE : CITIMORTGAGE INC ACCOUNT # - Complaint against CitiMortgage Inc. CitiMortgage Inc. refuses to report the statu status of the account correctly to - , reporting account # - as derogatory and late 120 past due. The account status should be reported as paid and closed as evident by tax forms - and - and my -/-/- tax return in witch I was required to pay capital gain taxes for the property list as - NJ. -.This is my primary residence since -/-/-.CitiMortgage Inc. also refuses to identify to m... |
April 12, 2017 - In -/-/- I purchased a computer from Best Buy on a promotional balance of 12 months no interest for $1300.00. on -/-/- I made a regular purchase of $100.00. On -/-/- I made a regular purchase of - and I made a return on -/-/- for ( $81.00 ). I made a regular purchase for $120.00 on -/-/- and on -/-/- I made a regular purchase of $37.00. Beginning in -/-/- I was making payments well above my minimum to pay off my promotional balance before it expired in -/-/-. To be exact $100.00 payments were made from -/-/--/-/- and in -/-/-... |
Citibank credit card protection / debt protection April 10, 2017 - When I opened an account with Best Buy in 2002, I apparently agreed to a debt protection program when I opened the account that I was not aware of. I am gainfully employed and always have been and sincerely doubt Best Buy has my signature on file that I ever agreed to this program. I noticed this on my bill this month and called for an inquiry and was told that it was indeed when I was accepted for the card then. With all of the different portions of the bills regarding interest, etc, I never saw that, and I went to electronic billing years ago. As I am nearing retirement I am looking at my bi... |
Citibank identity theft / fraud / embezzlement April 10, 2017 - Citi Best Buy keeps letting fraud happen on my account. They keep balances on the old card numbers when they reissue the new card numbers. I have outstanding transactions that need to be credited- - from - on -/-/- and on -/-/-, a transaction from Best Buy that was n't supposed to be. I have called numerous times, even to the Executive Offices but they wo n't do anything.... |
Citibank dealing with my lender or servicer trouble with how payments are handled April 10, 2017 - Citi bank loan number - for $6900.00 transferred the loan to - and they illegally posted in on my credit -/-/2017 causing my credit score to drop with all - reports by - points This is the same existing loan that has been on my credit for seven years due to drop off that we just investigated a month ago. since investigation they reported as a new credit collection. This loan is to fall off -/-/2017 please confirm this date as well. please look into this - I would like it removed. This loan has a drop... |
April 10, 2017 - I applied for - credit card to take advantage of a - dollar rebate if the purchase was placed on the card, I did that and followed all the instructions to get the rebate and now the rebate forms cant be found by the company.... |
April 10, 2017 - I did not receive a statement for -/-/2017 with Citi Cards. I sent in the payment without the statement, just the check. I am now being charged a $35.00 late fee that they refuse to remove.... |
Citibank customer service / customer relations April 9, 2017 - Has CITI disable the FICO Score for the the " Citi ThankYou Preferred '' Credit Card? Last Update was -/-/2017 From CITI Bank, " Thank you for connecting with us here on -. I understand your concern and would be glad to help. I am sorry about the frustration regarding your FICO score.The FICO score is updated once every 45-60 days for the month prior. If your last update was on -/-/2017, then you should see your -/-/2017 FICO score around -/-/2017. Please let us know if this helps. Thank you, - -. '' Really? Why Supply a FICO Score that is 45 DAYS OLD. - Come one Folks ... |
Citibank account opening, closing, or management April 9, 2017 - " Get a $400.00 bonus when you open a new Citigold or Citibank Account checking package, deposit $15000.00 of non-Citi funds within 30 days, and keep the funds there for 30 consecutive calendar days '' - Citibank website. In - Citibank widely advertised their promotional offer. They promised to pay $400.00 to the new users of Citibank account package/Citigold account package. $15.00 - deposit was required. Initial $15.00 - deposit should have been kept on account for 30 days. They promised to pay $400.00 bonus at the end of 90 days term. Link to the original offer on the... |
April 8, 2017 - The creditor violated the Fair Credit Billing Act. I previously notified the creditor that I did not receive statements from - through - due to an incorrect address which I notified the creditor of several times in writing and over the phone. The creditor did not respond to my complaint as requested and have incurred two 30 day delinquencies as a result.I contacted Citibank and spoke with a representative named - who concurred with me.The representative also advised me that online access was canceled without my knowledge or authorization.... |
Citibank identity theft / fraud / embezzlement April 8, 2017 - Todays date:-/-/- To whom it may concern : -, - SOC SEC # - DOB -/-/- CURRENT ADDRESS - - -, -, FL - - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, o... |
April 7, 2017 - Company wants taxes for a contract that did n't state that I had to pay taxes in order to give me my free flights. Citibank Office of President statess that it is " known '' that I had to pay taxes when it was unknown. Free flights means free flights. If it is free the taxes are -. I also gave notice within 5 days as required per the - government for these types of purchases and I am still saying that I can/t get a refund.... |
April 7, 2017 - While on an - - flight, they offered an - - Citi Bank credit card. The offer could be applied for on the plane, or done through their website. I applied online, and so did my husband. The offer was for - bonus miles if you spent $1000.00 within the first three months of account opening. We were issued the - - cards. We both spent well over that amount within the first three months. The credit card company confirms this was done. I was scheduling my next flight, and noticed that neither one of us had our bonus miles on our account. We had miles for the dollar amount of pu... |
Citibank credit decision / underwriting April 7, 2017 - This is with regards to an existing CFPB case # -. As instructed by Citibank, I requested my lender, - to pull a new credit report after -/-/-. A new credit report was pulled on -/-/- and does now reflect the correct report date of -/-/-. However, the reporting credit bureau ( - ) is is reporting a Code of " - '' and my lender is not able to approve my loan through their automated underwriting system. According to - -, the 3rd party credit reporting company, - is the only Bureau that would report this as an " - ''. The other - bureau 's would report as... |
Citibank application processing delay April 7, 2017 - some open a account in my name citi card I do n't know how who did it a address has been add to my credit report spoke to citi Bank nutting has change it has affect my credit... |
April 7, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2015 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
April 7, 2017 - I received a check in the mail from Macy 's for $25.00. Attached to the check is a letter stating that it was discovered a credit is due to my account. It states, " However, given the current status of this account we are providing a refund of $25.00. '' I am unsure what that means. Do they actually owe a larger amount but have decided the status of my account dictates a lower settlement? In the attached letter they provide a tracking number and contact phone number. I contacted the number listed on the letter to inquire. They instructed me to call Macy 's with questions. Macy 's claim... |
April 7, 2017 - Received transfer balance offer from citicard/citi.com/-, to transfer a balance. Prepared to make a payment and was told by their csr that any payment made will go towards the highest interest charge rather than the 0 % balance transfer. This, in my estimation, allows for credit card companies to continue applying payments as they choose (! ) and allows for the application of several months of accumulated interest that serves in the best interest of the credit card company rather than the consumer! This is absurd! I am to accept that a company that makes as much as citi bank can not offer t... |
Citibank incorrect information on credit report account status April 7, 2017 - CITI card company failed to delivery my credit card statement to my correct address and failed to send the statement alart to the correct email address. So I did not receive my statement and pay the bill on time. I have several cards with this company and the other cards all have my correct address and email address. I always paid other cards on time. And I had been the CITI cards holder for many years and had been always paid my bill on time. Instead of taking proper steps to reach me after the bill was due, this company sent this to the collection bureau and hurt my credit history. After I f... |
Citibank credit card protection / debt protection April 6, 2017 - I was sent a rebate card issued by Citi bank from -. I was not home during the time frame to receive the card. Upon coming home and checking my mail I Did not find the card. I contacted the fraud department and reported that it was not received, they informed me that the card had been used. I sent in a fraud report and after review the bank denied it and wo n't disclose why I was denied... |
Citibank account opening, closing, or management April 6, 2017 - My - report showed that there was a hard inquiry on my credit 2 days ago, which I had not authorized. I called the creditor, CBNA, and they could n't give me any information on where or who this hard inquiry came from and when. She said that I needed to call the credit rating agency, -. I called - and they said that I could n't dispute the hard inquiry and needed to call CBNA again to get a letter of deletion. How can a bank make an inquiry which adversely affects me, and then not have any information on that inquiry? It is highly angering and frustrating.... |
Citibank improper use of my credit report report improperly shared by crc April 6, 2017 - Citibank said they would not run my credit when asking for a credit line increase and they did.... |
April 6, 2017 - I just filed CFPB Complaint # -, which, thank you, had been promptly forwarded to Citi Cards. On -/-/2017 I received a phone call/ voice mail message from - , Citi Cards Executive Branch, -, saying she would be investigating, and if I wanted to provide additional comment/questions. Well, although I appreciated the call, I did n't think it would be necessary to call her back, until this morning -/-/2017. When I received email notification of a new e-communication regarding the billing dispute. the e-communication when I opened the link to what is a closed account as of -/-/2017 ... |
Citibank closing/cancelling account April 6, 2017 - The credit card company in question ran my credit without my permission at a random time, then canceled my card even though I had good standing credit with them,. I was not late, delinquent or otherwise. My payments were current. I have never been so insuleted and appalled in my entire life! They did not have permission to run my credit and I did not ask for my account to be closed! Now my credit score has been altered due to an account being closed!... |
Citibank incorrect information on credit report account terms April 6, 2017 - Macy 's is illegally re-aging an account lasted used in -/-/- on my credit report and reporting to all reporting agency that the account is late. They are also reporting falsified payments to bring account up-to-date. They also used an falsified date of my lpusage being in -/-/- when I have proof last usage occurred in -/-/-. Also, the account was bought by - and has been legally deleted with them.... |
April 6, 2017 - My bloomingdales closed my account after I mad the payment and the account was still open, and now there saying that I have balance thats due. This is not correct because I made full payment and brought the account to a zero balance. I have spoken with them and they still arent trying to assist me but instead keep refering me to the collections agency thats now handling the bill, my account should not be in collection agency status because it shouldnt have a balance due ... ..... |
Citibank closing/cancelling account April 6, 2017 - best buy / citi bank keep charging me small amounts after fully closing and paying off the card and cancelling the debt protection service. Account is closed, but yet still getting bills in the mail, and they are reporting us to the credit bureaus as late / missed payments. I have called multiple times and got the run around, telling me i need to call this other number to cancel something else, but its cancelled! them im told the account is closed and paid in full and should not get anymore bills and then surprise. this is hurting our credit and they cant get their stuff together over there!... |
Citibank incorrect information on credit report public record April 6, 2017 - I do n't have a Sears card anymore, I did n't Renew it. - was in a bankruptcy OVER 29 years ago. I have ONLY 1 credit card. A - card. Not late on payments... |
Citibank closing/cancelling account April 6, 2017 - Sears/CBNA started reporting on my credit on -/-/- for a credit card that was closed in -. This event negatively impacted a credit card application I had submitted with -.... |
April 5, 2017 - I have a Macy 's credit card which is serviced through Chase. On -/-/2017, I paid my balance in full of $500.00 and assumed that I had a - balance. On -/-/2017, my card was charged $9.00 in interest charges and on -/-/2017, my card was charged $2.00 for a " minimum interest charge, '' and was again charged $2.00 on -/-/2017. I received emails from Macy 's to login and check my statements, but since I knew that I paid my balance in full in -/-/- and had not used my card to purchase anything, I did not feel the need to login to my account ( their website is very confusing... |
April 5, 2017 - dropped a check to pay - of my citi bank credit card infull in the night deposit at there - branch on - accounts end in - and - got a call from the head teller who refused to process my payments and said he was mailing them back to me. branch manager refused to speak with me. even asked the head teller why he could not just mail them to citi bank since they were in the envelope provided with my monthly credit card statement and all he could say was it was illegal for him to process my payment in any way shape or form and he refused to transfer me to the manager.... |
April 5, 2017 - I purchased a - from Best Buy using their 18 month deferred interest agreement. I was unable to pay the balance in full by the end of the promotional period and was charged $940.00 in interest. I called Best Buy to see if they could reduce the interest payment. On a $2000.00 laptop, I was charged $1000.00 in interest.... |
Citibank taking/threatening an illegal action threatened arrest/jail if do not pay April 5, 2017 - - lien my house with - judgements for the credit card debt that has passed 4 years from the first date of default. I contacted - and CITI bank who confirmed that first date of default on these accounts were -/-/- ... - sold this charged off account to - and Citi bank sold this account to -. Both of these collection companies were then solicited by - - who promised them to collect. - then has filed for a judgment in -/-/- which is past the 4 years and violates the statute of limitations for the state of California. - - has violated federal statutes and... |
Citibank loan servicing, payments, escrow account April 5, 2017 - RE : Loan Transfer from CitiMortgage to - There is a discrepancy in the current principal amount. Citimortgage shows the current principal amount as $89000.00 and - shows the current principal amount as $89000.00. The difference is $310.00. Please have Citimortgage show me the calculation, and explain the reason that the principal amount has increased during the transfer to -.... |
April 5, 2017 - During the middle of -/-/2017, I applied for the Brand Source Card at - - located in - -. I spoke with a customer service representative via phone to verify all of my personal information ( SS #, DL #, etc ) including my income. My information was verified via the Credit Bureau. I was approved immediately for a $4000.00 credit line to be used solely at - -. Fast forward to two months later, and they are currently requesting my income tax return when my credit limit is not even high. I called their customer service department today and advised that their business is shady ... |
Citibank account opening, closing, or management April 5, 2017 - I signed up for a Citibank checking account promotion back in -/-/- for $400.00 promotional credit if you deposited $ - and kept it in for 30 days and waited another 90 for payout. It has been more than 4 months since I deposited - no payout was processed yet.I have been calling Citi bank on -/-/-, -/-/- and -/-/- I every time I was told that I have to wait 90 days to receive a bonus. Then I called on Saturday -/-/- to the Citi Bank and I at that time customer service rep opened a dispute. Two days later I received a letter stating that I did n't meet bank 's r... |
April 4, 2017 - - NJ - - Corporate Office : To whom it may concern, Grievance : Home depot customer service representatives failed to provide information for the hardship program when I was unable to make payments. I was unemployment, divorced and subsequently developed a -. During this time I responded to several phone calls from customer service representatives when payments were late or no payment was able to be made. I provided the representative with the reason for the inability to may monthly payments. No discussion other than when can you make a payment was the prevailing factor and conce... |
April 4, 2017 - The card is Best Buy. In -/-/- I made a purchase. The purchase agreement was for extended payments until -/-/-. I paid each month $100.00 when my fee was only $ -- $27.00 I was charged Late FEES! of $ -.For a total of $60.00! I paid the balance off without late fees in -/-/-. I then made a regular purchase on -/-/- for $470.00. When I received my statement, Best Buy says I owe -! I tried calling them to clear this up. I spoke to - people from a foreign country who could barely speak English! .When I asked for the United States - they gave me to anothe... |
Citibank improper use of my credit report report improperly shared by crc April 4, 2017 - I have a Citicorp credit card ( issued by Sears ). The Citicorp overseas reps that I made my payment with did not log my payment in on time. Subsequently, after paying on time every month, Citicorp refuses to accept responsibility for the error of their off shore account reps and the language disparity that exists. I was told by a VP, -, that I could not get help because he did n't have to. I told him that I wanted the late payment removed. I do not owe any money and refuse to ever do business with them again. I feel that there is systemic racism in correcting their error. - was My acc... |
April 4, 2017 - Citi bank reported delinquent payments that damaged my credit standing on an account that they never furnished me a hard copy of the statement for. I kept getting emails telling me to log into their site to see the account but kept telling them I could n't because I no longer had the card and the log in required it. They would not provide me with the full number of the card and in spite of my requests whenever we talked on the phone ( today being the most recent ) I have NEVER seen the statement. I filed a complaint with CFPB that resulted in them removing late fees and I did pay the amount to... |
April 4, 2017 - No contract with this company as they are reportin on my credit report.... |
Citibank credit card protection / debt protection April 4, 2017 - Best Buy CITI Card Member since -. Debt protection ( - ) charges of $1400.00 since - I canceled plan and ask for a refund in -/-/-. Refunded $37.00. I have called 3 time since to request a refund that more fairly reflects the false charges for a service I have no recollection of signing up for. I have asked 3 times for proof that I signed up for this service when I became a member and they have not sent me anything.... |
April 4, 2017 - Late fee ( $20.00 + interest ) was charged for a balance-in-full payment ( $1000.00 ) - DAY after the standard due date. Two things annoy me here : 1 ) The implied interest rate works out to north of 600 %. As you know, there are a few ways to calculate the interest rate implied by a late fee, but I believe my calculation is the most appropriate. Had I paid - day earlier, the fee would have been $0.00. So Citibank has charged me $20.00 for the use of $1000.00 for - day. Note they separately ding me for interest too ( $4.00 ) - I 'm not even bringing that up here. 2 ) ... |
Citibank closing/cancelling account April 4, 2017 - When Costco started offering Citi Visa cards with good rewards, I applied for and received a Citi Costco Visa. I used my card sparingly, but my wife did not even open the envelope containing her card. I always paid my account balance before receiving a statement because of the interest rate. I was surprised to receive a statement with a $6500.00 charge from a travel agency in - using my wife 's card. I called Citi and notified them the charge was fradulent. They took the charge off my card. I told them to close the account which they did not want to do but did so at my insistence. I told ... |
April 4, 2017 - My sears account is closed, however a 30-day late payment is reporting on all of the - credit bureaus. I have always paid this account on time. I have tried disputing this account with the credit bureaus each time it comes back verified and i have not received and proof that I was 30 days late. I even contacted sears and they gave me the run around. I contacted the - and they gave me a - number to call in reference to my account because the representative said she could only view six months back. When i contacted the - number the guy stated that he could not help me and transferred... |
Citibank account opening, closing, or management April 4, 2017 - On -/-/- I responded to a flyer mailed to me by Citibank and offering me $400.00 if I would deposit minimum of $15000.00 into a new checking OR savings account and leave it for four months. You were to qualify for the $400.00 in the first 30 days, and then leave the account alone for 90 additional days to be able to retrieve your money. I did that at the - Branch in -. CA. on -/-/- and on -/-/- I should have had the $400.00 available to me to withdraw if I wanted to. It is now almost a month later, -/-/-, and no money. No $400.00. I was told I was the only o... |
April 4, 2017 - Dispute unfair billing practice and billing error since -/-/- been in dispute since back and forth with Citi Bank Sears Billing @ billing about credit never added back to account after numerous attempts to solve these issues. Credit that was given back for the months of -/-/-, Through -/-/- and -/-/- through now -/-/- has not been added to our account.proof of credit that was apply was put back in purchase for those months which explain our over payment to Sears Credit Card ( Citi Bank ) who refuse to investigate the unfair billing error and refuse to fix the problem a... |
April 3, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2016 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |