Citibank Credit Card Complaint

Citibank Credit card department,

Credit determination Florida

My Best Buy Credit Card, was transferred over from - to Citicard in -/-/-. I have contacted Citibank in 3 different occasions, in -/-/-, -/-/- and -/-/-. I paid the annual dues for the account and my account was confirmed to have a - balance on a recorded line. I just had another call today -/-/- at - were they reconfirmed my account has a - balance. However my credit report shows a delinquent account from Citibank Best buy account, they have told me that this would be removed since -/-/- and it has n't, they do not want to provide me with written proof that i have a - balance or that my credit report has been updated.