Review and analysis of over 419 complaints against Citibank
Citibank consumers have reported over 419 official complaints related to Advertising and marketing. Out of the 419 consumer complaints against Citibank, 16% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 27% resulted in non-monetary compensation.
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Citibank Credit card advertising and marketing March 28, 2017 - In late -/-/2016 I received a mailed invitation to apply for a Citi/AAdvantage Platinum Select Card. The offer in the invitation stated that if I charged $3000.00 in the first 3 months of having the card, I would receive - ( - ) American Airline frequent flier miles. I applied for the card and charged in excess of $3000.00 in the first three months. I have paid all of these amounts promptly. Two weeks ago, I called the Citi number on the statement ( - ) - to insure that the - miles had been added to my AAdvantage account. I was told that because I had a similar card in the... |
Citibank Credit card advertising and marketing March 22, 2017 - Applied for - Citibank Citigold accounts with promo code - ( AA - bonus miles ). Confirmed with multiple reps that I was targeted and eligible and would receive a total of - bonus miles. Finished all the requirements and was told that they can not honor because I was not targeted. After initial complaint, Citi deposited - AA bonus miles for the first account ( ending in - ), but still missing another - from the other account ( ending in - ). Dispute has been unresolved for over 6 months.... |
Citibank Credit card advertising and marketing March 20, 2017 - I purchased merchandise at Macy 's website in -/-/- and earned Macy 's money. I used the Macy 's money to purchase merchandise. I returned a coat which I paid $19.00 in -/-/-. Macy 's only refunded me $9.00 claiming it withheld $10.00 for the Macy 's money I used. I returned the merchandise which was bought by using Macy 's money and my credit card on -/-/-. The return is $35.00. Macy 's has not refunded the money to me after it received the returned product.... |
Citibank Credit card advertising and marketing March 14, 2017 - On -/-/2017, I called Citibank and informed them that I no longer want to be contacted with credit card offers. I was told that it would take 30 calendar days for the request to be completed. In late - and On -/-/2017 I received credit card offers from Citibank. On -/-/2017 I again called Citibank and informed them to stop mailing me. I also informed them that I was filing a complaint with CFPB.... |
Citibank Credit card advertising and marketing March 11, 2017 - I applied for citibank card in conjunction with - - promotion, promising - bonus miles so long as I spent $3000.00 in the first 3 months. I received the card and spent over $3000.00 in the first 3 months but saw no such bonus miles. I called Citibank today and spoke with a representative, who indicated they would not be honoring the promotion because of activity with other credit card accounts. Their promotion did not convey any such restrictions / limitations in a manner that I understood, and so I believe their advertising was unfair and deceptive, specifically in such a way to ... |
Citibank Credit card advertising and marketing March 7, 2017 - Citi bank had promotion of - $ if I met certain criterias which I did even their rep cinfirmed it to me ( I even recorded it in my phone ) After a while I receive email that I did n't meet criteria! Not cool, obviously fraud by Citi bank! Talked to manager and just sorry.... |
Citibank Credit card advertising and marketing March 6, 2017 - On -/-/2016 a timeshare was purchased from - - , - based on false information that was provided during a verbal timeshare presentation. However, the written contract documents do not match the verbal statements that were made. I agreed to the purchase and I provided them the credit card to make the down payment and also to draft the monthly payments. I did authorize these charges, based on their verbal presentation of what I was purchasing. However, the contract documents do not match what they told me verbally and as soon as I became aware the that the terms and conditions for the ... |
Citibank Credit card advertising and marketing February 22, 2017 - Re : : Application ID # : -- Hello, I am writing because I recently applied for the Citi - Platinum card and was approved for - miles. I then receive another invitation via US Mail, that invites me to apply and says that I can have - miles. Using - # : -. That is a vast difference of - miles that I feel I am rightly deserving of. I would like to know if CitiBank will make it right, or who else must I write a complaint letter to to get this error in judgement corrected? Thank you.... |
Citibank Credit card advertising and marketing February 2, 2017 - My complaint is regarding Citibank 's AAdvantage Platinum Select credit card. In short, I believe that this card is marketing and servicing strategy behind this card is knowingly deceptive. Citi is offering a financial incentive to open an account with them in the form of an alternative currency ( the offer I was promised was - AAdvantage miles ). This alternative currency expires in 18 months unless a purchase is made with a specific vendor ( - - ), or the card is used ( a condition that is hidden in the fine print ). For the vast majority of consumers, the latter method of keeping... |
Citibank Credit card advertising and marketing January 29, 2017 - We 've had an accounts with Citi Bank since -/-/1978 and have always paid our bills on time and in full. They refuse to lower our APR, despite us having a high - score. They advertise much lower APRs than we were offered. We have a comparable card with - that we have the lowest APR on offer. Citi 's advertising is misleading.... |
Citibank Credit card advertising and marketing January 27, 2017 - I purchased merchandise from Macys.com on -/-/2016. while it offered macys ' money as incentive to use later. I earned some Money 's money but did not use it all. There was only one week window to use Macys ' money. Later I returned one of the products due to its quality. Macys deducted $20.00 from the money I paid for the merchandise. The merchandise is $70.00 which could n't earn $20.00 Macys ' money. Yet, Macys ' took $20.00 from me. I have contacted Macys several times, but it has refused to credit $20.00 back to my credit card.... |
Citibank Credit card advertising and marketing January 27, 2017 - For the past three weeks, I 've been getting bombarded with convenience checks offers from Citibank in the mail. I wrote one convenience check and I deposited into my bank account at -. A couple of days later, the check was returned by Citibank citing that I exceeded my credit limit and I was charged $15.00 returned check fee by -. The marketing materials that Citibank sent, one a week, is very misleading. The marketing materials tell you what your overall credit limit is. Then they tell you in another part of the marketing materials what your available credit balance is, but in fine ... |
Citibank Credit card advertising and marketing January 3, 2017 - I applied for Citi Double Cash credit card in -/-/2016 with advertised promo of 0 % APR on purchases. After my second bill was released I have an interest charge and customer service representative claims that my account has standard APR on purchases and 0 % APR only on balance transfers. Even today Google results bring up searches with 0 % APR on purchases offers for this card which actually do not exist. Big banks like CITI should have better control of information provided by universal search engines than that. I assume they spent millions on advertising every year. Thank you... |
Citibank Credit card advertising and marketing December 31, 2016 - CitiCards sent me an offer in the mail for an - - credit card with a promise of - bonus miles if I signed up for the card. I applied for the card online as instructed and was approved and received the card. After meeting the minimum purchase requirements I still had n't received my bonus miles so I called and asked why. I was told that because I had had a similar card in the last 24 months that I was n't eligible for the miles. If this was the case then why did CitiBank send me the offer in the first place? When I applied online why did n't the system tell me that I was n't eligible? ... |
Citibank Credit card advertising and marketing December 29, 2016 - About Citi AA Credit card. In their website, it is stated that Plus new cardmembers can earn up to $100.00 in statement credits on eligible - - purchases in the first 12 months of account opening. See website : - But I never got this - credit back to my account. Today, I called citi. The agent played word game with me. He said that " new member '' is not a new member to citi AA credit card but CITI credit cards as a whole. If I applied any Citi credit card, I am not eligible for - dollars credit back.... |
Citibank Credit card advertising and marketing December 23, 2016 - Consumers have a right to opt out/limit sharing by credit card companies so they do not market our information at our expense. I received a notice from Macy's/Bloomingdale 's in the mail today telling me that I had the ability to opt out by calling an - number listed on the notice ( - ). Although it is unfair to expect the consumer to opt out ( they should ask us if we want to opt in ), I did so by calling the number as directed. I subsequently got passed around to - different people and after 25 minutes on the phone I was connected to someone who could help ( -, Macy 's customer s... |
Citibank Credit card advertising and marketing December 18, 2016 - I did not get my - miles bonus when I signed for a credit card. I was supposed to spend $3.00 in 3 months. I spent about $15.00. Horrible customer service. I will close my account if I do n't resolve an issue. I will give bad reviews based on my experience. You have a lot of competition on the market. Do you want you image to be compromised? I will work on it if my issue is not resolved.... |
Citibank Credit card advertising and marketing December 2, 2016 - I have a Citi Prestige card with Citibank. Upon calling for retention I was told about an offer on my card if I spent $ - a month for 3 months, Citi would refund back to me $200.00 for that spend. For the next 3 spend cycles I spent $4000.00 a month on my Citi card often using the Citi card when it would have been better to use other credit cards if not for this offer. At the end of 3 months when I asked about my reward Citi basically told me they had defined 3 arbitrary periods a month and my spend doesnt fit the $ - a month as defined by them arbitraririly. I would like to clar... |
Citibank Credit card advertising and marketing November 21, 2016 - On -/-/- I opened a new credit card account ( ending in - ) with Sears Citi Credit card. The reason for opening the account was essentially taking advantage of special promotional offer of 0 % interest for 18 months. My opening balance was $4600.00, which was the purchase amount of refrigerator, washer and dryer. At the time of opening I was only told that i can carry a balance for interest free for 18 months from -/-/- to -/-/-. I would like to stress the point that I was not given a chance to read through the contract as it was all shown on a small screen/ credit card swi... |
Citibank Credit card advertising and marketing November 20, 2016 - Citibank continues its deceptive marketing practices despite the Consumer Financial Protection Bureau 's ( CFPB ) order last year in which Citibank and its subsidiaries were required to pay $700.00 - in consumer relief for illegal practices related to credit card add-on products and services. Citibank has repeatedly sent deceptive marketing mail to BOTH my personal physical and email addresses with explicitly stated offers of my eligibility for bonuses of - - miles with its AAdvantage credit card. I accepted Citibank 's offer and signed up for the AAdvantage credit card, but then Ci... |
Citibank Credit card advertising and marketing November 18, 2016 - I signed up for the Citi - consumer credit card in -, 2016. As I was out of state, I did n't receive the card for a couple months. This was because they could n't send the physical card to an address that was n't the initial address when the card was set-up. According to a rep I just spoke with at Citi, he confirmed I did n't get the card until -/-/2016. I was extended an offer to spend $1000.00 and get - - - miles. Since -/-/2016 I have spent well over $1000.00 and have n't received those promised miles. I was told today that the offer end date was -/-/2... |
Citibank Credit card advertising and marketing November 18, 2016 - I have a Home Depot Credit Card ( issued by Citibank ) and I had used it to purchase items on promotion ( 6 months no interest ) on -/-/2016. I was promised that no interest would be charged if I pay in full by due date - -/-/2106 ). I have paid the transaction amounts for each month in full since then. For the month of - the total transaction I had was $11.00 which I paid prior to the due date. However, Ciitibank is charging me a $25.00 fee since I did not pay the minimum payment of $25.00. I do not agree to the minimum amount that Citibank is asking to pay as it would mean th... |
Citibank Credit card advertising and marketing November 16, 2016 - On my credit card 's benefits page, it says I should receive " Up to 2 % purchase APR reduction when you make a purchase, pay on time and stay under the credit limit - billing months in a row - 0.25 % per quarter, up to - max ). '' I 've had the card for several years now and I am not aware of when this feature was ever activated. I 've reached out to Citi Cards for information and was told my card was not currently eligible for any reduction, nor could they provide me with when the feature was activated.... |
Citibank Credit card advertising and marketing November 16, 2016 - Citi mailed me, to my home address, a pre-approved credit card application. When I completed it, Citi turned me down because ( as they explained over the phone ) they could n't verify I lived at that *very same home address*. They put me in a Catch-22 : they mailed me an application with my name on it and then disbelieved that I live where they mailed it. My complaint is not that I was denied credit. My complaint is that, thanks to the denial, there 's now an unfulfilled request for credit on my credit history. Citi should not be sending out applications that are doomed from the start to be de... |
Citibank Credit card advertising and marketing November 15, 2016 - Citibank advertised a promotion for its - co-branded with Sears to provide a 10 % statement credit for purchases cumulatively exceeding $300.00 and made at gas stations, grocery stores, and restaurants in - and -, 2016, specifically stating : " For total eligible purchases of $300.00 or more each month -/-/16 - -/-/16 up to a total statement credit of $100.00 each month. '' I registered for the promotion on its first day and spent over $1000.00 in each of the - and - billing cycles at gas stations, grocery stores, and restaurants. Citibank, however, has credi... |
Citibank Credit card advertising and marketing October 28, 2016 - I was shopping around for an airline ticket online when a Citi AAdvantage advertisement popped up offering $100.00 discount on the ticket. I applied for the card and purchased the ticket expecting the discount to be applied before finalizing that ( the ticket ) transaction. It did n't happen. I called Citi and I was told NOT ONLY that a $100.00 would be credited to the account once I were approved, but ALSO that I would get $100.00 off of EVERY - ticket I purchased during a year. Tomorrow the cc is due so today I checked the statement online and learned nothing had been posted. I call... |
Citibank Credit card advertising and marketing October 18, 2016 - I was issued a Best Buy Card ( Citi Bank ) credit line in - of - by a local Best Buy store. Store employees assured me that no interest would be charged for three years upon paying the minimum monthly payment. No physical " card '' or contract was ever received in the mail. I continued paying regularly till - -. Upon checking the account statement I noticed I had been charged interest to the amount of $1000.00. Once their promotional period of 24 months ( not 3 years as I was led to believe ) was over, Citi Bank added on an interest of 25.49 % APR starting from - -. Citi B... |
Citibank Credit card advertising and marketing October 16, 2016 - The Hotel had posted a charge on my credit card when the hotel stay was prepaid by a travel company used to book the hotel. The Hotel could n't locate the charge to refund and the travel agency recommended disputing the charge to refund the money. I disputed the charge with the credit card, receive a notice that I could supply additional information or a routine investigation would be completed. A month later, the dispute was rejected and I called the credit company and asked why. The credit card company representative told me the routine investigation consisted of essentially of doing NOTHING... |
Citibank Credit card advertising and marketing October 3, 2016 - I applied for a Citibank credit card with a - - - Aadvantage points sign on bonus if I spent $3000.00 in 3 months. I spent over $3000.00 in 3 months and did not receive my bonus. I complained and they said there is no bonus if you have had a card in the past 18 months. 15 months had passed at the time. They said I would NEVER get a sign on bonus if I kept my card. I saved a copy of the application terms and conditions ( I tried to attach it here but it would not let me ) and there is nothing about 18 months. It does say this offer is valid only for new account. This was a new acco... |
Citibank Credit card advertising and marketing September 26, 2016 - This complaint is for the Citi Costco Anywhere Visa card which posted a false advising that it is accepted everywhere else Visa is accepted. The following is disclaimer from the Citi Anywhere Visa card web site : " The NEW Costco Anywhere Visa Card by Citi is the Costco credit card that rewards your purchases at Costco and everywhere else Visa is accepted. " Actually I was rejected by the - restaurant few days ago when I tried to use the Citi Costco Anywhere Visa card to charge the fried chicken meal. They told me that they accept Visa card but just not Visa card issued by CITI.... |
Citibank Credit card advertising and marketing September 24, 2016 - I applied online for the Citi Prestige credit card on -/-/2016 using a link on the Citi website that offered - Thank You Points for spending $3000.00 in the first 3 months after account opening. I was approved on -/-/2016. I was incentivized to apply because of the generous bonus offer and would not have applied otherwise. I spoke with a Citi Representative on -/-/2016 who confirmed my approval and the terms of the - bonus offer. I have since satisfied the offer requirements, but have been awarded only - Thank You Points. Citi now denies that there was ever a - Thank You Po... |
Citibank Credit card advertising and marketing September 20, 2016 - -, - charged me $4500.00 to provide social media to my -. -, - failed to provide any services that were promised. During this period of time I have been unable to get ahold of them to resolve the issue. Frankly I have been completely scammed by this company and want my money refunded.... |
Citibank Credit card advertising and marketing September 20, 2016 - I was contacted by - -/-/2015. I was promised a web site that would generate me a residual income monthly. Since doing business with this company I have not received any services. Also this company will no longer answer the phone or is responsive to emails that I have sent. The company is an absolute scam!... |
Citibank Credit card advertising and marketing September 16, 2016 - Between -/-/--/-/2016, I have received no less than 6 letters ( see attached as example ) supposedly from Citibank , N.A . ( - -, SD ) saying " Thank you for your interest in obtaining an account with us. We are unable to process your request at this time because we could not verify the accuracy of the credit information on your application. In order of us to continue processing your application, please call us at -... '' The issues I have with this letter are : 1 ) There is no mention in the letter about WHAT specifically the application I " supposedly submitted '' was for ( ... |
Citibank Credit card advertising and marketing September 16, 2016 - In - 2016 I went to the Citi website to apply for Citi - Honors Rewards card and clicked on an offer that would provide - or - - Honors Rewards points if I had $2000.00 in charges in the first 3 months. Once my application was approved, and I logged into my account, I noticed that Citi changed the benefit to - points for $1000.00 in 1 month. I called customer service on numerous occasions and told them there had been a bait and switch. After weeks of a runaround, someone ( - ) from Citi Executive Officer - called to help with my issue. After a day of " looking into ... |
Citibank Credit card advertising and marketing September 6, 2016 - This weekend I went into Costco to look at getting the Citi Visa card I saw advertised while previously pumping gas at a Costco gas station. My main interest was the cash back the card offered. the main advertisements I saw in different places were the high percentages of " cash back '' for different purchases. After consulting a Costco associate at the customer service desk, she confirmed all the things I had seen in the advertisements about the reward, I decided to fill out the application. The application was taken via iPad mounted on the desk. Near the end of the application it asked me to... |
Citibank Credit card advertising and marketing August 29, 2016 - I opened an account with Citibank to consolidate my debt and take advantage of a 0 % rate. I set up the account and ask for no emails. They have started sending " hello, you have an account with us '' emails. The clerk says, if they have my email, they will be sending this email every month. It has no " unsubscribe '' link and she ca n't unsubscribe me either, unless she deletes my email from their data base. I want them to have my email, in case they have something of importance to say, but I wish to be left alone otherwise. Can you require them to leave me alone? Then, second, she has n... |
Citibank Credit card advertising and marketing August 27, 2016 - Home Depot offers 0 % interprets rate payments for 24 months for new credit card members who make purchase of more than $1900.00 in the store. The sale person who helped me opened home depot credit card as well as assisted me with purchase transaction said I was qualified for the promotion and he said it was a great deal. I applied for the home depot credit card on that same day which is - -, - and made a - purchase transaction at the store for about $4000.00. Today, - -, -, I checked my home depot account online and discovered that the 0 % interest promotion under... |
Citibank Credit card advertising and marketing August 27, 2016 - Citi AAdvantage sent me a letter stating they " need more information to process your application '' for a Citi/AAdvantage Platinum - - - account. They said " we are reviewing your application '' and then ask that I call them to verify my SSN. I did not apply for a Citi/AAdvantage credit card and believe they are making fraudulent statements, fishing for my business. I called to report that I did not apply and they asked for my personal information - name, SSN, birthdate - which I refused to provide. I gave them the application ID and they said they needed more personal information to... |
Citibank Credit card advertising and marketing August 25, 2016 - Unfair and deceptive marketing practices : 1. Sent information about a cash advance, which I took 2. About 6 months later, sent information on upgrading to a Citi - Card 3. Once this happened, my cash advance started to accumulate interest, which was - Interest at the time.... |
Citibank Credit card advertising and marketing August 15, 2016 - I applied for AAdvantage MasterCard issued by Citi in 2015. At that time, the promotion was : if you apply through - - 's website, you only need to spend $2000.00 in first three months to receive the - bonus miles. I did applied through - 's website and I did spend over $2000.00 in the first three months. However, I have n't receive the bonus miles until now. I have contacted the customer service and was told to provide proofs of such promotion. I have faxed the promotion details including advertisement and articles from third party consumer review websites. However, I still ... |
Citibank Credit card advertising and marketing August 8, 2016 - I applied for a Citi business credit card under a special promotion to receive - bonus miles after spending - dollars. After spending the - dollars i did n't receive the bonus miles. I contacted Citi to ask that the miles be awarded and they claimed I already had the product and i would n't be eligible for the bonus on both cards. I checked my records only to realize that I had the personal credit card however I had n't opened or closed the business card within the 24 months. I explained this situation to Citi Bank however they refused to award me the - and continued to claim that ... |
Citibank Credit card advertising and marketing August 6, 2016 - - - - - - - - -, - - -, - - - Mobile/- Home -- - -, 2016 Citibank - - - - - - - -, - - Citibank Client Services - - - - -, - - RE : former credit card # - Case # - On Call International We abruptly cancelled our credit card with Citibank in - 2016 because of our experience with your card member services during an emergency situation while on our vacation in -. My husband became ill and was taken to a doctor and within hours had to be rushed to the - - - - in -... |
Citibank Credit card advertising and marketing July 31, 2016 - I opened an Best Buy Citi - card in - -, 2016 with the understanding that I had a 0 % promotional balance for 12 months. I was keeping a balance on the card because of the promotional rate and used the card to buy a computer from Best Buy. A few months later I used the card at a non-Best Buy store. I received a bill after that which charged me interest. I called the company wondering about why I was being charged interest and they told me it was from the non-Best Buy purchase. I told them that I was never told that other purchases would end up getting an interest charge. I paid t... |
Citibank Credit card advertising and marketing July 27, 2016 - -/-/2016 I contacted Citi online customer service as my account had not been credited with the advertised signup bonus for a Citi Thank You Premier card that I signed up for. The online agent was able to satisfactorily resolve my issue after several emails back in forth through -/-/2016. I then called Citi customer service and spoke with an agent, who said although she could n't help me, she would document my request and elevate it. I then later received a letter that my request was too old. Can you please fix that for me? I received marketing materials from Citi advertising a signup bonus... |
Citibank Credit card advertising and marketing July 24, 2016 - Citi AAdvantage is soliciting Credit Card application for - at my residence, even after phone calls to stop sending those applications.... |
Citibank Credit card advertising and marketing July 21, 2016 - I had made went to best buy to purchase a computer. The salesman told me that if I signed up for a best buy credit card that I would have the option to either get points back for my purchase or get 12 months interest free. We went with the interest free deal. He then gave the option to get a visa card or a best buy only card. The associate advised us that the visa card could be used anywhere and that it still would be interest free from the date of the purchase. This information was misleading. It was n't until a few months after we used the card for a big purchase did we realize that the ca... |
Citibank Credit card advertising and marketing July 19, 2016 - Applied and was approved on - - for a Citi Simplicity Credit Card with 0 % interest for 21 months. This is what they advertised. Today is - - and still have not received the card. I have called 3 times the first time on - - to report I still did not have the card even though I received numerous emails welcoming me and stating that I needed to activate my card. I was told it was mailed on -/-/- (? -Holiday? do n't think so-1 hour on hold ) and I would need to wait another week. So I called back on Friday the -/-/- but hung up after - minutes on hold. So I called b... |
Citibank Credit card advertising and marketing July 15, 2016 - I had received a postcard in the mail from Citibank, encouraging me to sign up for their Citigold account, and offering me - frequent flier miles for - if I : signed up for account, spent $1000.00, and made - bill payments through Citigold. I learned after my miles failed to be processed that Citi meant that you have to make a payment through their bill pay system ( e.g. bills can not be paid through the debit card ). However, it never stipulated in the advertising or anywhere that I could find that you must make these payments through the bill pay system as opposed to the debit car... |
Citibank Credit card advertising and marketing July 10, 2016 - I opened a Citibank credit card account and opted out of all Citibank phone calls, checks, pre-screened offers of credit, affiliate marketing, etc. etc. on - -, -. I thought that the opt-out preferences were permanent until changed by the customer, or at least were good for 5 years. But Citibank began sending me checks in - -, not even 5 years after I had opted out. I called them immediately and them told them I have opted out but they are still sending me checks one month later. Is this a violation of the opt-out consumer protection program? Why is it SO difficult for a consume... |
Citibank Credit card advertising and marketing July 9, 2016 - Last year, I applied for the citi at & t access more card credit on the citibank 's website and got approved. On either their website or the card agreement I received, it is clearly stated that I will earn a annual bonus of - thank you points if I spend - dollars in the previous year. On - -, I called to check in how I am progressing in getting the benefit and when my next reward period starts, the representative told me, she told me she saw this as a one year promotion ending in - and said that this is just a one year thing and would not happen again in the next year. I asked ... |
Citibank Credit card advertising and marketing June 25, 2016 - The Citi AAdvantage Credit Card is deceptive in its aggressive marketing of - of the primary benefits of the card : First Baggage Checked Free & Group 1 Boarding when - - ticket is purchased using the -. The benefit is only available to the cardholder who 's - Number appears is attached to the account, regardless of how many cardholders are on the account. When I contacted the Citi AAdvantage Customer Service Line, the representative admitted that this is their # 1 complaint. They are forcing consumers to take on unnecessary debt ( get more than one card per household ) by limi... |
Citibank Credit card advertising and marketing June 16, 2016 - I signed up for a Citi Gold Checking Account last week of - 2015. At that time, I spoke with a bank teller ( not done online ) that I qualify for the CitiGold Checking promotional offer of - AAdvantage Miles that I received in mail. If I cleared $1000.00 spend with the debit card and - consecutive months of bill pay from the checking account then I would receive the points. I asked her multiple times to ensure I qualify because my participation was contingent upon me earning those points. She confirmed. IF that is not promissory salesman ship I do n't know what it is ... But it gets... |
Citibank Credit card advertising and marketing June 9, 2016 - Hi, I applied for my credit card when the offer on the website showed specifically that I would get - - - Miles after spending $0.00. The bank later started saying that the offer is for spending $5000.00 and not $0.00. I have sent confirmation and also confirmed from several representatives and for 6 months, every month i am told it will be deposited next month but it never happens. ... |
Citibank Credit card advertising and marketing June 8, 2016 - I applied for a targeted offer for an Citi - - Platinum Select Master Card with a - mile bonus offer after spending $3000.00 in the first - months and Citibank said I was ineligible to receive such an offer. There was no mention of this in the application, and a phone representative confirmed I was eligible for the bonus before I agreed to submit my application. ... |
Citibank Credit card advertising and marketing June 8, 2016 - On -/-/-, Citi advertised " Earn - bonus ThankYou ( R ) Points after you spend $0.00 in purchases with your card within 3 months of account opening redeemable for $200.00 in gift cards '' I applied the card but citi never honored the signup bonus. I give Citi 6 months to resolve this issue and eventually the falsely claimed I was not eligible. The application was submitted on -/-/- with Application Id : - Response from citi Date : - -, - - EST Please be advised that because this offer was posted online in error we are still working to resolve this issu... |
Citibank Credit card advertising and marketing June 5, 2016 - -- Per attached Best Buy purchase of - ( - ) Office 365 Product ( back-copy ) and receipts, I was under the impression that if I did not " scratch-off '' the back of the - Office 365 product-card ( see attached ), the product could simply be returned to Best Buy and put back on the Best Buy store shelf for another purchaser. However, upon returning to the Best Buy - -, - store at - - - -, -, NY - with the " unscratched '' - Office 365 product card, I was told by the Best Buy store salesman - - and Best Buy customer service rep that even ... |
Citibank Credit card advertising and marketing May 26, 2016 - On - - I requested that Citibank stop mailing me convenience checks on all my accounts out of concern these could easily be stolen and used for fraud. I understand that some time is required to process this request but on - - I received my 3rd promotional mailing from Citibank that contained convenience checks. This is - days after my original request that these items be no longer mailed. Since when I called CitiBank the associated could n't provide me with the policy information around the timing for these promotional mailings to stop I am filing this complaint to first make su... |
Citibank Credit card advertising and marketing May 21, 2016 - I saw the Citibank thank you preferred card ad a couple months ago about the offer that I can get - bonus point when I spend $1500.00 within first 3 months if I did n't close an old thank you card account within -. This is my very first credit with citibank so I went ahead and applied for it, I got approved, spent a couple thousands. Only later I found out the offer was n't applied to my account, so I called them asking about it, the manager I talked to said she will be able to help me to put this offer back into my account and will call me back when this is done. I waited for a month ... |
Citibank Credit card advertising and marketing May 19, 2016 - On - - I applied for a Citibank - - - with a - bonus miles award after spending $3000.00 during the first 3 months I have spend more than $13000.00 during those 3 months however Citibank refuses to honor the bonus miles award claiming that the promotion is valid for new customers only. However there is no indication on the website about that : - I have had a Citibank - Credit Card before but it was cancelled in 2015. Thank you ... |