Citibank Credit Card Complaint

Citibank Credit card department,

Credit card protection / Debt protection Washington

I was sent a rebate card issued by Citi bank from -. I was not home during the time frame to receive the card. Upon coming home and checking my mail I Did not find the card. I contacted the fraud department and reported that it was not received, they informed me that the card had been used. I sent in a fraud report and after review the bank denied it and wo n't disclose why I was denied