Citibank Credit Card Complaint

Citibank Credit card department,

Florida

dropped a check to pay - of my citi bank credit card infull in the night deposit at there - branch on - accounts end in - and - got a call from the head teller who refused to process my payments and said he was mailing them back to me. branch manager refused to speak with me. even asked the head teller why he could not just mail them to citi bank since they were in the envelope provided with my monthly credit card statement and all he could say was it was illegal for him to process my payment in any way shape or form and he refused to transfer me to the manager.