Review and analysis of over 38 complaints against Citibank
Citibank consumers have reported over 38 official complaints related to Fraud or scam. Out of the 38 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 97% were processed in a timely manner. 32% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Money transfers fraud or scam March 27, 2017 - - wire transfers were sent from my Citibank savings account in -, - & - totaling $80000.00. Citibank 's fraud department contacted me on - after the last transaction was made. I was notified on - for a $3000.00 purchase made using the Citibank credit card. It was not our purchase the card was cancelled and we received new cards the following day, but no one monitored the other accounts during the same days for fraudulent activity until the account was empty. - from Citi 's wire department made it clear today that they may not be able to recover the funds and Citibank i... |
Citibank Prepaid card fraud or scam February 20, 2017 - I returned several items to my local Home Depot on - -, 2016 that I had purchased using Visa prepaid card number - - - -. Home Depot issued a credit for $39.00 to the prepaid card. The problem is that because the card had expired in - of 2016, two months before Home Depot issued the credit, there is no way at all for me to retrieve those funds. My question is, why does the expiration date not show up when a store attempts to apply a credit to an expired card? This seems like a scam for the prepaid card companies to knowingly get funds that the customer has no way at all ... |
Citibank Money transfers fraud or scam January 23, 2017 - I thought I was doing a personnel favor for my CEO. I was sent a spoof e-mail in my companies mail box. I was defrauded on -/-/2016 for an amount of $55000.00 US. I can send the corresponding - e-mail along with correspondences with Detective - - of the - Police Department - ( - ). Money WIRE was sent to Citi Bank, - - - -., -, CALIFORNIA, UNITED STATES, -, BANK ID - -... |
Citibank Prepaid card fraud or scam January 23, 2017 - I was gifted with a prepaid debit mastercard from - around 1 year ago. I did not use the complete funds before the expiration date, and when I requested a new card be submitted I was told the card was expired ( -/-/- ) and the remaining $77.00 was forfeited. I told them exactly what the Consumer Financial Bureau says on it 's website : " If you have a prepaid debit card and the card expires while you still have money on it, you can request a replacement card to access the funds. The funds on a gift card will be good for at least five years, even if the physical card expires at an e... |
Citibank Prepaid card fraud or scam January 23, 2017 - I was given a $50.00 Citi Prepaid gift card that did not work. I reordered it and never got a replacement. I then reordered it again, someone fraudulently obtained it and spent all the funds. Citi sent me a fraud form, told me to fill it out and send it back. I called today as I never heard anything and they stated that the can not process a fraud claim on a prepaid card and apologized for the misinformation. They never notified me of their intention to not process the claim.... |
Citibank Money transfers fraud or scam December 22, 2016 - An unkown friend put money into my account. I could not identify the source, the bank took my money. The bank does not know where the money came from. I want my money back.... |
Citibank Prepaid card fraud or scam September 19, 2016 - I received a Pre-Paid Citi Card ( debit - ) due to a large purchase of a - dishwasher. The card was a $200.00 pre-paid card. I assumed that I could only charge $200.00 and that would deplete the card to zero. Any additional amount that takes me beyond the $200.00 limit should be declined. However, that is not the case apparently. These pre-paid cards are being sold as a " pre-paid '' card, when in fact you can go negative on your balance. Essentially charging more than the limit you are given. Citi-Prepaid says that this happens if there is a charge pending and another charge h... |
Citibank Prepaid card fraud or scam September 8, 2016 - I had been a customer of - for about 20 years. I cancelled my service in - 2016. At that time - notified me that I had a remaining credit of $26.00, saying they would refund me that amount of money that I had overpaid for my service. Instead, - mailed me a Citi Prepaid Services VISA prepaid debit card that they say has a balance of $26.00 on it. Citi Prepaid Services then puts limitations on my use of that card, saying that it could not be used for a charge more than $26.00, it could not be used in an ATM machine, that I must go online or phone to " register '' my debit car... |
Citibank Money transfers fraud or scam August 21, 2016 - I was contacted online by a person claiming to be private money lender for Real Estate deals. I sent from my banking establishment an application which he requested, $1500.00 to his banking institution with a promise of financing a Real Estate deal. After further consideration, I opted to not go through with the loan and requested a refund of $1500.00. I was told the money would be refunded in 42 weeks, which is unacceptable unless all his customers are treated this way.... |
Citibank Prepaid card fraud or scam August 3, 2016 - I was issued a promotional $50.00 prepaid card from Citi Bank. It was not clear to me that on the " good through '' date on the card the funds would " disappear. '' The card clearly says DEBIT on it, and I thought it would be treated like my bank debit card. My understanding is that I would have to obtain a new card. I spoke with - different people at CitiBank Prepaid Card Services. They all had the same response, " Sorry ca n't do anything about it. '' They said I could n't speak with any further supervisors to explain my issue. The last person I spoke with was - ( employee # - ). ... |
Citibank Money transfers fraud or scam April 8, 2016 - We are dealing with - companies, - - - - - - - - -, - - ( - ) - - - and -, - - - - - - -. - ( - - - - Banks - Contacted by - -. back in - 2015 to resell our timeshare which we checked on with - State of -. - a nd - - in - Both companies checked out? Well after signing sales documents numerous times and us wiring $39.00 to escrow we now believe we have been scammed? Have a full file with all contracts and wire reciepts ect ... that can be furnished. Still they want more money a... |
Citibank Prepaid card fraud or scam February 21, 2016 - I switched from my - postpaid to prepaid. - reimbursed me for overpaid fees by sending me a Citibank prepaid card preloaded with these fees ( roughly $27.00 ). To access the funds I needed to " register '' the card on a website operated by Citibank. This was necessary to have the funds wired to my bank account as I did not want to use the debit card. However, the Citibank website - logs me out every time I either try to have the funds wired or being sent to me as a check. After having tried with different browsers I gave up and started using the card to pay for purchases in order to... |
Citibank Prepaid card fraud or scam January 25, 2016 - Re : Citi Prepaid I had switched cell phone carriers from - - - to - with one of their promotions of being awarded a $350.00 pre-paid card upon switching and maintaining an account with -. As of today 's date my account has remained with -, and I have not received the said prepaid reward card. After speaking with a representative from a local - store, they provided a number to call to inquire about the missing card, which led to another phone number to a representative from Citi-Prepaid. After completing the identity verification questions the representative confirmed t... |
Citibank Prepaid card fraud or scam January 18, 2016 - - was the one that handles paying me $100.00 after a gig, which leads to - in order to claim the money. The card only has 6 month expiration date from the day you click to redeem which I thought it had a year. I am calling back at virtual reward center on the - month they 've told me the card has expired and there are no way to access my fund which is still available at citiprepaid. Person I spoke with at citi was - -, # - Both Virtual Reward Center and Citi said there is nothing they can do to access my fund, and they can not issue me a new card. Citi 's customer service i... |
Citibank Prepaid card fraud or scam December 31, 2015 - In - 2014 - gift cards I purchased at Home Depo each for $500.00 for total of $1000.00 ended up having a value of $0.00. The store told me the cards were used in California after I purchased them. I always had them in my possession and I believe there is big time fraud going on there with gift cards. My research says people maybe even the mgmt of this company gets the numbers on back of cards re inks cards then innocent people like me get ripped off after buying them for gifts. This was on TV news recently which is why I decided to pursue this a year later. These cards should be lo... |
Citibank Money transfers fraud or scam December 26, 2015 - My wife ( - - ) and I were having e-mail communication with our lawyer - -, ( - - -, -, - - -. # -, - , NY -. - ) ). At that time we were discussing bringing to him a check for deposit into an escrow account in order to secure a house purchase contract. Seamlessly and immediately after the deposit instructions, we got an e-mail allegedly from - - asking us to wire the money instead to - Bank : - - - - Address : -. - - -. -, - - Beneficiary : - - - Co Address : - - -, -, - - - : -... |
Citibank Prepaid card fraud or scam December 23, 2015 - I have a prepaid - card from Citibank that was given to me as incentive from - to open an account. It has an expiration date of -/-/- - 6 months after I opened the - account. There is a balance of $10.00 left on the card and Citi has told me that those funds are no longer available to me. This seems like theft to me. I earned those funds and should be able to access them. ... |
Citibank Prepaid card fraud or scam August 31, 2015 - I received a prepaid debit card ( - ) for a rebate. Its exp date was -. I misplaced the card around -, and just found it. I called the issuer ( Citibank ) to request reactivation/replacement, as the CFPB says is required. They said they could not, that the remaining value ( ~ $26.00 according to their records and mine ) was forfeited. I 'd like to get that repalced correctly. Thanks. ... |
Citibank Prepaid card fraud or scam July 8, 2015 - Redeemed a promotion through - -. I received a $50.00 debit - reading valid thru - ''. On -/-/2015 I attempted to activate the card for use and was told by citibank ( - # - ) that the card was promotional and expired and he would not reissue the card although it still had $50.00 on the card. I explained that the card reads on front that it is a Debit '' - '' for $50.00 and I requested that a replacement card be issued to access those funds on the debit card. He refused stating it was promotional. I understand that debit cards are often handed out as part of ... |
Citibank Money transfers fraud or scam May 5, 2015 - my Citibank account was a victim of an unauthorized wire transfer for -.citibank has refused to reimburse me. ... |