Resources for resolving common issues with Atlanticus Services Corporation products and services
You can reduce the number of unwanted calls from Atlanticus Services Corporation you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Atlanticus Services Corporation Credit card billing statement March 28, 2017 - Fortiva is charging me a minimum payment of $210.00 on a balance of $1500.00 for my - Credit Card that they manage. Previous statements with balances of that amount did not have minimum payments that were this high. I have no missed payments and just made a payment of $2500.00 to them to reduce the current balance that posted prior to the statement being generated. I called and was told that the minimum payment is based on the highest balance and NOT the current statement balance.... |
Atlanticus Services Corporation Consumer Loan managing the loan or lease March 23, 2017 - I applied for a line of credit with Fortiva based on the fact that the product I was purchasing qualified for 12 months of interest-free payment. At no time did I receive communication from Fortiva informing me of the conditions of the approval. Nor does - ( - ) website state that not getting the interest-free promotional period is a possibility. - website concentrates on the 12-month interest-free financing, and once you are approved for a line of credit with Fortiva, it automatically goes back to - website at no time showing the terms of the financing nor is written communication... |
Atlanticus Services Corporation Credit card closing/cancelling account March 17, 2017 - Good afternoon, hoping you can get this removed from my credit report, it is saying I have all of these credit cards, and I do n't ... there are serveral removed ... first one names Imagine acc # - paid as agreed, but is now under -, so I want the Imagine off my report, because it no longer exist. also the same company is on my credit report twice with two different account number please remove one of them please remove both account # -, also there is another two I need to please come off my credit report, name of the company is - account number # -. Please I hope you can remove... |
Atlanticus Services Corporation Credit card closing/cancelling account March 7, 2017 - Hey i have a big problem with Fortiva, i had a tooth problem last year and i went to - because i needed two teeth pulled. They did a check up and said that i needed all these things done and that it will cost $ -+.They checked to see if i qualified for assistance but once i thought about my bills and living expenses i told - dental i could n't afford the monthly payments to pay back the money even if i qualified for a $3000.00 dollar loan. So i told them to cancel everything.Next thing i know Im being billed like i used the $3000.00 credit card. On my credit it says i had a high c... |
Atlanticus Services Corporation Credit card other fee March 3, 2017 - In - of - I received a pre-approved credit card from Salute credit company. I did not have credit and figure this would help build it. I used the card and withing a few months they closed the account. I paid on time and never went over my balance. It is now - and I am still paying on it. I have paid almost - what I owe. This card is a scam. My balance is not changing now. I believe they are charging me ridiculous fees that is causing my balance to stay they same but online I can not see these fees. They hide them from me. I can not even view my statements online. I have tried multi... |
Atlanticus Services Corporation Credit card transaction issue February 18, 2017 - Fortiva is the servicing company who handles my - card. I 've had other issues with this care, one that I had to report previously to your agency. I am back to file a complaint against them for how the handle the payments that are made toward the balance. I made the minimum payment due on - -, - and the funds were removed by - on - -, -. I reviewed the account online and it says I have $84.00 available to use. I went to a - store close to my residence today and tried to purchased $81.00 worth on cleaning products for my home. The cashier was great and tried it tw... |
Atlanticus Services Corporation Consumer Loan taking out the loan or lease January 17, 2017 - On -/-/- I applied for a loan on the - website for 0 % interest financing for 18 months. I input my information and was approved for a $5000.00 line of credit. I received my first bill and it states that I am paying 29.99 % financing on my purchase. I called Fortiva Retail Credit and was told that I was n't approved for the 0 % financing but the 29.99 % financing. When I submitted my application, the website never said " your not approved for 0 % financing however we can offer you 29.99 % if you want to continue ''. This is a total bait and switch scam. I would have never gone for th... |
Atlanticus Services Corporation Credit card delinquent account December 31, 2016 - I just checked my credit reports to only find out that my credit service, Fortiva ( The Home Improver Card ), reported my history over 30+ days late. I have never made a payment over 30 days late. I was a few days past the due date, by never went past the next due date. Their website does n't provide the required information ( amount past due ) or a PDF version of the monthly billing statements, or even a physical breakdown of what is due, etc. I have pictures that show what their site looks like and you have to guess the amount due, as you are not required to pay the next month 's amount unti... |
Atlanticus Services Corporation Consumer Loan managing the loan or lease November 8, 2016 - -/-/2016 To Whom It May Concern : Please note that in -/-/2016, I called Fortiva Personal Loans and requested that my due date be changed from the end of the month to the -. I got an acknowledgment that it was done, yet they have been harassing me and also reported me delinquent on my credit report based on the original due date. I have tried to contact them a few times but there always seems to be a language barrier. I am requesting that my due date be honored for the - of the month and that my credit reports are corrected. Please see attached documentation that indicates that they ... |
Atlanticus Services Corporation Credit card closing/cancelling account November 6, 2016 - Fortiva refuses to close the account that was created using stolen personal data. A letter was submitted to Fortiva on -/-/2016 with the opening of the investigation by my local police precinct. An account was open at both - and -, and were immediately closed on notification by - and the other - credit reporting agencies. Fortiva has refused to close the $20000.00 credit line.... |
Atlanticus Services Corporation Credit card apr or interest rate October 13, 2016 - Emerge Credit Card has been charging me 29.99 % interest on a card I not used for over six years. I voluntarily closed the account and have only been paying on the balance owed. However, it seems to only have decreased by about $2000.00 on the principal over those six years. I need to get them off my back. I am - veteran on set income. Please help.... |
Atlanticus Services Corporation Credit card payoff process September 8, 2016 - I am desparately seeking your assistance with having a creditor ( that was paid in full per a mutually agreed upon settlement payment offer in 2013 ), with continuing to NOT report that the account been satisfied ( in 2013 ), and by constantly reselling it to collections agencies. I do have my proof that this debt was paid and settled via a letter from the law firm that originally handled this matter. The creditor is - - issurer of the ASPIRE credit card. Further information can and will be provide upon your request.... |
Atlanticus Services Corporation Consumer Loan managing the loan or lease July 6, 2016 - I made a payment to Fortiva services 1day too early for $270.00 on -/-/16 which I was finally told was in the previous months statement cycle. If I had made the payment on -/-/16 all would have been fine but there was no warning message on Fortivas website where I always make the electronic payments. My issue is at the time I was not aware of the statement cycle cutoff dates but Fortiva refuses to adjust the early payment to the next day which would 've made my account current. I had to pay them an additional $110.00 rounded out to $110.00 as suggested by the representative t... |
Atlanticus Services Corporation Consumer Loan problems when you are unable to pay June 29, 2016 - Comapany block customer for 7 days before making another payment. I have called and was told to wait 7 days. If consumers ca n't make payments, IR balance will increases. This customer is forcing consumers to pay more money in IR not fair and very fishy..... |
Atlanticus Services Corporation Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect June 6, 2016 - A loan for - was given to me..they never sent me a rate notification and now I find out its over 100 % intrest please help ... |
Atlanticus Services Corporation Credit card delinquent account May 27, 2016 - Fortiva has reported and damaged my credit intentionally. I called this credit card company on - -, 2016 to make payment in which their automated system advised my credit card was current and I owed - dollars. On - -, this credit card company called my cell via the dialer system and I spoke with a customer service rep who told me I was 30 days past due and I pay her one payment in the amount of $74.00 in which I did. Five minutes later I was contacted again via automated dialer on my cell phone and was told I was 60 days past due and should pay 2 payments. Then, I became confu... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt is not mine May 21, 2016 - Fortiva financial is claiming i owe them over $500.00 i went for a consultant at - but never had the -. The total cost for this was over $2000.00. Fortiva understood and credited the account all but $580.00 ... |
Atlanticus Services Corporation Consumer Loan managing the line of credit April 14, 2016 - Made monthly online-pymts to Fortiva- paid the said amount per the webpage. Fortiva reporting to credit bureaus as late- no help with correcting. I opened up an account ( Account # - ) with Fortiva in - with a credit limit of $1500.00. In late - -, I received my credit reports and I noticed Fortiva reported me late to the credit bureaus several times in -. - - -30 days late -, -, -, - - -60 days late - - -90 days late I knew this could n't be correct because I paid at least the monthly minimum amount of what the statement said via the online website... |
Atlanticus Services Corporation Credit card billing disputes March 20, 2016 - On - -, I made an appointment with -- - about considering possible -. I was told I was an excellent candidate.They treatment was $580.00 which they financed through FORTIVA, --. Less than two weeks after the treatment I went back and spoke with the Manager and said the treatments did not work and now I have a -. She told me she would get with her Regional Manager and get it resolved. Two weeks passed, i heard nothing so I started to call. They said they would refund the unused - units I disputed the total transaction with FORTIVA and their response was a copy of... |
Atlanticus Services Corporation Credit card billing disputes March 9, 2016 - My Fortiva credit card payment is due on the - of each month. I paid my account via by bank 's bill pay feature on -/-/16. The bank verified that they mailed a check to Fortiva on -/-/16. On -/-/16, I received a call from Fortiva claiming that my account had not be paid and asking me to prepay for my - - payment. I called my bank, and they verified that payment was sent and even called Fortiva with me on the line to confirm that payment was - Fortiva rep said that it may take 7 to 10 days for the payment to poast, and she would notate the account that payment was ... |
Atlanticus Services Corporation Credit card other March 8, 2016 - I got this message from my sisters they called her regarding my debt with Aspre visa from -/-/- I filed - with what was suppose to be account insurance and never heard any more from them as I was very sick I did n't think anything of just figured they 'd been paid by insurance. I was in - and an still in - under doctors care. I never gave them my sisters phone number where they got in not sure but I called the number she got from them and learned it was aspire visa it was over 7 years I never heard from them. I 'm - they know that insurance should have paid. They collected fee... |
Atlanticus Services Corporation Credit card credit determination February 2, 2016 - I started getting phone calls from credit card called Emerge, This company took over a credit card account of mine in good standing in - or earlier but i can not remember the creditors name. I since have paid on time by check every month and my account has always been current with Emerge until - of - when they said they did not get my payment, they then charged me a late fee, I sent another check including the late fee and payment in -, they have not cashed either check and call me - or six times a day, to get a payment by phone. On -/-/- I asked for the following info-... |
Atlanticus Services Corporation Consumer Loan managing the loan or lease January 26, 2016 - Fortiva Retail Credit does not provide monthly statements to show amortize principal and interest. Only online service to review account but no details, Spoke numerous times to creditor who reluctantly states no statements issued or yes we will mail statement and never get one. My complaint is true breakdown of my personal loan. Misleading practices is my complaint. Contact information : FORTIVA RETAIL CREDIT - - - - - -, GA - -. - ... |
Atlanticus Services Corporation Credit card identity theft / fraud / embezzlement January 23, 2016 - Fortiva issued a credit card in my name to someone else and the account is delinquent. I contacted Furtive and to date they have taken no action, indicating over a week ago that they would send me an affidavit by mail to complete. My reports to - show no activity to resolve false addresses and phone numbers used in addition to the false credit. ... |
Atlanticus Services Corporation Credit card customer service / customer relations January 12, 2016 - The company Fortiva has provided misleading information when it comes to submitting online payments and their customer service is horrible. I normally pay all my credit cards online because I feel safer if I am able to submit an online payment. Every time i have tried to submit a payment online the website it always under maintenance no matter what time of day it is. Which leads me to believe that this method of payment is not available. This is very misleading as mentioned on the statement this is a method of payment. ... |
Atlanticus Services Corporation Consumer Loan taking out the loan or lease December 29, 2015 - I took out a loan ( $480.00 ) with Fortiva - company for an iphone that was merged with - company. The loan was for 6 months at $35.00 per month beginning -/-/2015. I made my payment through my online banking system - ( - - - - -, the online banking sends a check ( check # - ) was mailed to Fortiva - in the amount of $100.00. The address mailed to was - - - - - -, MO -. Fortiva company cashed the check and it cleared in my bank account on -/-/15. Company sent a text on - -, 2015 saying that my payment was due on -/-... |
Atlanticus Services Corporation Debt collection taking/threatening an illegal action threatened to sue on too old debt November 29, 2015 - I do n't remember this credit card to be honest I receive a letter from the - of new York saying notice of garnishment. the collection is from -/-/- it 's tooold to be Sue for and at the same time I got injury on the job I 'm waiting on workers Com. I do n't have any income coming in at the moment. I did n't receive any notice trying to collect before suing me. I was Sue before my check was being Garnish and I got lay off so I was n't able to continuing paying this in -/-/- the company was getting money from my pay check. ... |
Atlanticus Services Corporation Credit card other October 29, 2015 - I was going over my credit report and noticed I still have an account on there that was paid in full and closed back in - of 2005 ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt was paid October 5, 2015 - I paid this debt to the creditor who purchased it in - - the judgment is marked satisfied. when I called to tell them they acted like they did n't know what I was talking about. I mailed them the paperwork stating the account has been paid ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt is not mine October 5, 2015 - Received at my home address a collection notice addressed to somebody who does not live here. It was addressed to one - -, but no such person lives here. Worried this dishonest debt collector might next try to attach negative information to my credit report of my son 's credit report. ... |
Atlanticus Services Corporation Consumer loan account terms and changes September 15, 2015 - Opened a line of credit with Fortiva Servicing ; however, the line of credit was reported as closed to all credit bureaus. I 've submitted a compliant with - credit reporting agency but have not yet heard back regarding the results. I did contact Fortiva Servicing regarding the reason why the account was closed and it was stated to me that due to the account being inactive for 3 months, the account was reported as closed at consumer request '' since I had paid off the balance to avoid incurring additional interest charges. I stated to the representative that I never authorized for the acco... |
Atlanticus Services Corporation Consumer loan managing the loan or lease August 27, 2015 - I purchased a prepaid skincare package through a company called - - -. The package was financed through Fortiva. In - of 2014, - - - abruptly closed its doors leaving customers such as myself with outstanding bills for treatments that were never received. I had made payments on my Fortiva account until the provider closed. I stopped making payments because I did n't feel I was responsible for paying for services that I did not and would not receive. Fortiva has reported late payments on my credit reports is now threatening a charge off collection. ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt was paid August 22, 2015 - - - - is the latest in a series of companies who 've apparently bought '' very Action Card accounts. I 've told them repeatedly I 've not had an Action card since -/-/-, which I paid off both ; I 've noted there was nothing about Action Card in my credit records when I bought a house -/-/- ; I 've demanded they send some sort of proof that I owe them anything, which they have not done ; I 've asked them to stop the daily calls at all times of the day, at home and work. - - - is the current company hassling me - their latest offer '' says the current owner '' of t... |
Atlanticus Services Corporation Credit card billing disputes August 20, 2015 - - -, 2015To : Consumer Financial Protection Bureau - - -Some one open a Credit Card with FORTIVA, dispute resolution, - - - -, - - with card # - - - -. I NEVER hold a Credit Card and I NEVER purchase goods or services. Some person use my personal information, this is fraudulent purpose. This report to your Bureau, Thank you for your attention the matter. - - - - -, - - - ... |
Atlanticus Services Corporation Debt collection communication tactics frequent or repeated calls August 19, 2015 - Repeated phone calls from fortiva financial before - and after -. Atleast - phone calls per day. ... |
Atlanticus Services Corporation Debt collection disclosure verification of debt right to dispute notice not received August 13, 2015 - On - -, - I was served with a civil warrant with a court date of - -, - from - - - - - on behalf of - - - - ( Original Creditor is : Tribute ). After several failed attempts to contact - - - - by telephone, on - -, - I filed a complaint with the - trying to collect information on the account before I had to appear in court. On the night of - -, - they replied to the complaint where I did n't receive access to any documents from them to verify the account until - -, - AFTER my court appearance. Therefore, not... |
Atlanticus Services Corporation Credit card identity theft / fraud / embezzlement July 23, 2015 - - - - - placed a publication on a non local check and its availability. The check returned and a police report had not been filed for the incident until -/-/-. The bank returned all credit card payments in this case Aspire visa. Aspire Visa payment was returned on account at that time local authority 's would not allow a police report to be filed. -/-/- a fraud report was taken by the police department. I would like the debit of the credit card corrected. In this case of Aspire Visa in which to a law suit was conducted or the credit card company was a law settlement and f... |
Atlanticus Services Corporation Debt collection taking/threatening an illegal action threatened to sue on too old debt July 20, 2015 - I received a call -/-/-, I believe, on behalf of a court summons for my mother. The woman on the other side of the line would n't tell me what the summons regarded, and only stated it was personal business for my mother. I ended up writing down the phone number, and letting her know that she was n't expected a court date, that she had heard nothing of it. She seemed obviously surprised. With that, I took this seriously, and told my mother to call as soon as possible. Here 's that number : -She did end up calling a few days later between -/-/- and -/-/- while I was at work. No... |
Atlanticus Services Corporation Debt collection taking/threatening an illegal action sued w/o proper notification of suit July 13, 2015 - I was contacted by a lawyers office that gave me the last - digits to an account, I do n't recall having back in 2008. The lawyer stated they were coming to my job to serve me papers, but could not give me a phone number for the company that hired them. I ca n't seem to locate any legitimate way of contacting Imagine - -. I have searched for the website myimaginecard.com as well as a phone number to contact these people. I was also told by the legal office that the Debt collector contacted me via postal mail at my address, and they did not receive a response. No mail or correspondence... |
Atlanticus Services Corporation Credit card billing disputes July 12, 2015 - I was paying the bill but I lost my job and they add fees to the account ... |
Atlanticus Services Corporation Prepaid card fees July 11, 2015 - They add fees to this account ... |
Atlanticus Services Corporation Debt collection communication tactics called after sent written cease of comm July 6, 2015 - IN VIOLATION OF TCPA AND FCRA AND FDCPA. ( ATTACHED LIST ) ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy July 6, 2015 - sending me letters saying i owe but account closed on credit report ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt was paid July 5, 2015 - COLLECTORS KEEP TRYING TO COLLECT A DEBT PAY IN FULL, STATUES OF LIMITATIONS HAS E-PIRED. ALSO, CALLING MY WORK, CELL HOME AND SKIP TRACING ABROAD IN VIOLATION OF FDCPA, TCPA FCRA ETC..-.. ... |
Atlanticus Services Corporation Debt collection cont'd attempts collect debt not owed debt was paid July 4, 2015 - COLLECTORS KEEP TRYING TO COLLECT A DEBT PAY IN FULL, STATUES OF LIMITATIONS HAS E-PIRED. ALSO, CALLING MY WORK, CELL HOME AND SKIP TRACING ABROAD IN VIOLATION OF FDCPA, TCPA FCRA ETC..-- etc.. ... |
Atlanticus Services Corporation Debt collection disclosure verification of debt not given enough info to verify debt June 10, 2015 - I sent - - - a - letter asking for and I quote Signed credit application between myself and the original creditor Copies of all signed vouchers from the date account was opened until default Copies of all statements from the date account opened until default Proof of the statute of limitations Proof of agreement that you were hired by the Original creditor ( creditor as defined by the FDCPA ) or A copy of the contract - purchased the alleged debt. If the alleged debt was purchased, provide a copy of an agreement between - and myself, signed by me, stating that I have a contra... |
Atlanticus Services Corporation Consumer loan managing the loan or lease May 26, 2015 - We have a loan with -. It shows up on our credit report as a credit card. They will NOT accept a payment via a credit card, only debit or, their preferred method, direct access to our bank account. We have thoroughly reviewed our agreement and the payment options on THEIR website, and it does NOT say that credit cards can NOT be used for payments. Upon making a payment, by debit card on the phone, only a confirmation number is given, with no way to request or print a receipt. They do n't give receipts, not even by email. ... |
Atlanticus Services Corporation Debt collection false statements or representation attempted to collect wrong amount May 13, 2015 - Ftc case # -, -/-/2008 states that reporting of tribute - ( compu credit ) by - party collections is prohibited. I have sent this documentation and a request for removal per this ruling to - - -. They are refusing to remove this trade line after receiving sufficient information supporting the request for removal. ... |
Atlanticus Services Corporation Credit card delinquent account May 11, 2015 - I purchased furniture with a Fortiva credit account - that is listed as a credit card - even though I have never been issued a credit card. '' My account is posting me 30 days delinquent on payments received within a 30 day time period. I have disputed these items with all - credit bureaus and received a reply from - that account has been updated - but the only note was to contact creditor. I provided - with my payment history from Fortiva 's website verifying my payments. ... |
Atlanticus Services Corporation Credit reporting incorrect information on credit report account terms April 20, 2015 - I paid off my Aspire Credit card more than 2 years ago. Recently, I was notified by my potential mortgage lender that Aspire Credit Card has incorrectly reported on my account status with - with - different account numbers and - different statuses. Once as closed and paid in full '' and the other as closed and paid with a balance, '' this - - is incorrect and has not been updated since 2009. When I called to ask for a correction, they said my records were purged so they could not correct the account and would not send me a letter stating that the account was purged. Apparently... |