Atlanticus Services Corporation Credit Card Complaint

Atlanticus Services Corporation Credit card department,

Billing disputes Maryland

My Fortiva credit card payment is due on the - of each month. I paid my account via by bank 's bill pay feature on -/-/16. The bank verified that they mailed a check to Fortiva on -/-/16. On -/-/16, I received a call from Fortiva claiming that my account had not be paid and asking me to prepay for my - - payment. I called my bank, and they verified that payment was sent and even called Fortiva with me on the line to confirm that payment was - Fortiva rep said that it may take 7 to 10 days for the payment to poast, and she would notate the account that payment was processing. Later on the -/-/16, I received yet another demand for payment call from Fortiva. I was told that I had to set up automatic recurring payments to ensure that my payments are processed on time because check payments do not post for 7 to 10 days even if they are received by the due date, and if the payment has n't posted, I will receive demand calls until it does. I feel that this is abusive behavior by Fortiva in an attempt to force me to set up automatic payments rather than using my bank or paying my mail. Fortiva seems to be holding onto checks and claiming that they have n't been received in an attempt to charge late fees and force consumers to give them banking account information. I was forced to make another payment to stop the phone calls, so I 've essentially paid Fortiva twice this month as my bank has already debited the original payment amount from my account.