Atlanticus Services Corporation Consumer Loan Complaint

Atlanticus Services Corporation Consumer Loan department,

Personal line of credit Managing the line of credit Virginia

Made monthly online-pymts to Fortiva- paid the said amount per the webpage. Fortiva reporting to credit bureaus as late- no help with correcting. I opened up an account ( Account # - ) with Fortiva in - with a credit limit of $1500.00. In late - -, I received my credit reports and I noticed Fortiva reported me late to the credit bureaus several times in -. - - -30 days late -, -, -, - - -60 days late - - -90 days late I knew this could n't be correct because I paid at least the monthly minimum amount of what the statement said via the online website. - - paid $75.00 Confirm # - - - paid $75.00 Confirm # - - - paid $78.00 Confirm # - - - paid $63.00 Confirm # - There was n't a statement generated in - ( unsure of the reason- Fortiva acknowledges that error in a response received via


-/-/-, I mailed Fortiva - certified letters ( - to the CEO/Director and - to Corporate Dispute Center ) to include my compliant, online screenshots of my account statements showing what to pay and payments made. I also filed a complaint with the -. On - -, I received a - page, - sentence letter from Fortiva thanking me for being a valued customer but after a review of my account the reporting 's are accurate and no error has been found on their part, but feel free to call customer service if I have any other questions. No signature or a person 's name was on the letter. Talk about HORRIBLE customer service! They blew me off, as they do when I call customer service. I was expecting a history of receipts from Fortiva showing my full payment history, all transactions dealing with the account, a typed, signed-response and a courtesy statement saying as a 1x courtesy the credit reports will be updated due to all past errors and my experience to say the least. Fortiva did respond back to the - on - - and they stated that they credited my account $100.00 in late fees but declined to update my credit report as paid on time. I advised the - that I did not accept the response and I wanted my credit report updated correctly because of Fortiva ' s website error. The only option to make payments on your account is mail, online or over the phone. You do n't have the option to go inside a store and make your payments, so being that this account is a revolving account, how was I to know that the minimum amount online was n't correct? Fortiva responded on - - with a breakdown of my account history ( which is n't available online ). Also declining to correct my credit report. - information attached* To prove my point I have attached - statement screenshots ( - - and - - ) that I was able to save. Fortiva mentioned in their statement that on -/-/- a statement generated for a min of $360.00 due. Fortiva reported me to the credit bureaus as 90 days late as of - -. However my online screenshot DATED : - - -, shows - $100.00 due - - - with no past due outstanding. Fortiva stated in the - response that a statement generated on - - stating a MIN of $120.00 was owed in -, I paid $180.00 in total ( $86.00 - - and $100.00 - - - ). They then stated I owed $21.00 for - but my online screenshot shows $0.00 due for -/-/-. I did n't make a payment in - because it said $0.00 due online. Also, the online system does n't update in real-time even after you make a payment. To prove my point I have attached a before and after screenshot for - statement which states $42.00 due by - -. Just paid $21.00 on today and system still reflects $42.00 due by - -. This is unfair reporting!