Atlanticus Services Corporation Credit Card Complaint

Atlanticus Services Corporation Credit card department,

Credit determination Colorado

I started getting phone calls from credit card called Emerge, This company took over a credit card account of mine in good standing in - or earlier but i can not remember the creditors name. I since have paid on time by check every month and my account has always been current with Emerge until - of - when they said they did not get my payment, they then charged me a late fee, I sent another check including the late fee and payment in -, they have not cashed either check and call me - or six times a day, to get a payment by phone. On -/-/- I asked for the following info- Please provide me with The creditors name you are collecting for, they did not give me the creditors name, only Emerge. I asked for the amount owed, they said $580.00 and i asked how can i dispute or get confirmation that i owe this dept, they did not respond, i said i need this information sent to me with in 5 days in writing and i will be filing a complaint with the O.C.C and i hung up the phone. I have never been late


find it unusual that they wo n't give me the creditors name they are collecting for - the original owner of the account from - ). If i can request an investigation to see whats going on, if this is a practice or tactic to get more money from me by not cashing my checks by increasing my bill with late fee 's, I read a review online of another man with this same issue with Emerge and he found through the O.C.C. this company was doing some wrong practices towards him and his matter was resolved with a $2000.00 balance dropped to $0.00 balance after the investigation. That is just hear say but is what i read. I am filing this complaint for me - - - mother, She is not proficient in computers so i am representing her in this request.