Stonegate Mortgage Corporation consumers have reported over 106 official complaints. Out of the 106 consumer complaints against Stonegate Mortgage Corporation, 18% were disputed by the consumer (i.e. the consumer was not happy with how Stonegate Mortgage Corporation responded to their complaint) and 96% were processed in a timely manner. 11% of consumer complaints against Stonegate Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 44% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 61 | 13% |
| Loan modification,collection,foreclosure | 17 | 29% |
| Application, originator, mortgage broker | 13 | 31% |
| Settlement process and costs | 12 | 8% |
| Credit decision / Underwriting | 2 | 50% |
| Other | 1 | 0% |
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Stop CallsStonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure April 5, 2017 - I fell behind after starting my own business I fell into foreclosure but fully reinstated and I was on track again. Few months past and I got injured working mind you I am running my business alone. I fell behind on my payments the house went into foreclosure I kept saving money to reinstate. I applied for a workout packet to see it I qualified for a loan modification or some sort of assistance. Well in the interim a sale date was placed on the house so this now becomes a very time sensitive matter. I sent in all required information even though I was after the dead line of 10 days before sale... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 20, 2017 - I have requested my mortgage company, Stonegate Mortgage, terminate my PMI multiple times as we are below the 78 % LTV that is required. Everytime I call, they tell me they will the next month and it does n't happen. We hit 78 % LTV in - 2017.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 17, 2017 - Homeowner 's policy was due on -/-/2017. Stonegate Mortgage did not submit the payment to the insurance company until -/-/2017. Today -/-/2017, I received a phone call from my insurance company stating that my insurance was in cancellation due to non payment. I have to pay $330.00 out of pocket to keep my insurance active and will not be reimbursed until the insurance company receives the check from Stonegate. This is completely unacceptable way of conducting business to not submit my mortgage payment in a timely manner when the money is available in my escrow account.... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker March 13, 2017 - I had a short sale on a mortgage in -/-/- and my mortgage company is reporting to the credit bureaus that I am currently late on a mortgage to -. They reported false information in -/-/-, -/-/- and now -/-/- There should be no changes reported since the date the mortgage settled in -. It was reported as currently late again to - in -/-/-. Any lates should be removed, this was settled in -/-/- per the attached. Stonegate acknowledged their error in the attached letter, yet I cant seem to get resolution.... |
Stonegate Mortgage Corporation Mortgage settlement process and costs March 7, 2017 - I 'm having extreme difficulties with Stonegate Mortgage Company that has been ongoing for the past 3 months. I have a current - loan that is open and still pending because of discrepancies with the contractor ( I have proof, pictures, and the HUD Consultant as a witness ). My loan officer at the bank in charge of the Construction loan is -. I have even tried to reach out to her Sup - to no avail. This is my very first property and I have no prior experience with any of this so I have called them repeatedly for someone to explain every detail to me but they have refused to take any mo... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account February 16, 2017 - I recently submitted a loan modification paperwork package to stone gate mortgage. I had this sent by priority mail so that I could keep track if this was delivered. The package was delivered on -/-/17. I had talked to stonegate and told them I am sending it this way and if there is anything else I need to do please call me. The girl confirmed she would do this. Today I get a letter from a lawyer stating forclosure procedings have started to my surprise. I called Stonegate and the girl was like it never showed up. I said it shows it was delivered. She said there is nothing they can do f... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account February 10, 2017 - Mortgage company unfairly and with intent withholding our escrow overage due to us since - 2016 escrow analysis.... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure February 6, 2017 - In -/-/- I requested the name of the foreclosure attorney and a reinstatement quote. I took more than - days to receive the reinstatement quote and I never received the name of the attorney. I faxed a - page loss mitigation package on -/-/- and I have a fax confirmation showing the transmission was successful. I called Stonegate on -/-/- and was advised they never received the information and they have no obligation to search their records to locate the documents.... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker January 31, 2017 - I believed that my sister was scammed by her real estate agent with the help of the loan officer from Stonegate Mortgage. My sister 's fault was that she trusted her real estate agent with everything - from selling her current house and buying her smaller house. My sister entrusted everything to the real estate agent. My sister does not even know that she needs to get a loan in order to purchase her smaller house. She relied on the real estate - - that she will take care of everything. In short, my sister did not have to communicate with banks or mortgage companies because her real estat... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure January 19, 2017 - Stonegate Mortgage Loan -. Owners - filed BK. Bk discharged. Applied for mortgage modification with Stonegate Morttgage and was denied effective - -. Letter sent to homeowner that there were alternatives to foreclosure, but no short sale package was sent. Homewowner requested shortsale package -. Shortsale package requested a second time approx - -, 2017. Short sale package sent out - - per may phone call today with Stonegate. In the mean time while homeowner is pursuing alternative to foreclosure, Stonegate is stalling and Dual Tracking by initiating foreclosure at ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account January 5, 2017 - StoneGate Mortgage sold my loan to another loan company without properly notifying me or having my approval. The only action they took to inform me this transaction is to send a good bye mail to my address when I was moving to a new place and traveling a lot for business. They never tried to call me or send me an email about this. I set up an auto-payment for my loan in the past few years and was never late for paying that. However, my auto-payment information was not updated when StoneGate sold my loan, which lead to late payment for 3 month and a dramatic drop of my credit score.... |
Stonegate Mortgage Corporation Mortgage settlement process and costs December 22, 2016 - I am in the process of closing on a FHA mortgage and I am financing the MIP. So instead of my loan amount being $200000.00 it is now $200000.00 including the - % MIP charge. But I received my Closing Disclosure ( - - and although I am financing the - % MIP, They are still asking me to bring that amount of money to the closing table. Can you please advise before I sign the closing disclosure and close on this loan. Thank you very much.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account December 18, 2016 - Stonegate Mortgage massively over charged me for escrow payments -/-/-. Their website and telephone rep claims they issued a refund to me for $1000.00 on -/-/-. Today is -/-/-. Not only have I FAILED to receive a refund, but Stonegate Mortgage has also FAILED TO PLACE THE NEW ESCROW ANALYSIS ON ITS WEBSITE. The one available now is dated -/-/- LAST YEAR!... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account December 1, 2016 - I had a mortgage account with StoneGate Mortgage # - for a rental property at - - - - -, IL - which was set up on auto payment. Our mailing/statement address was our office at - - - -, IL - StoneGate had our correct email address, office and mobile phone numbers. Yesterday I noticed the auto payments stopped in - 2016 for the mortgage payments. When I called StoneGate to find out why I learned my loan was transferred in - to - # - and that as of today - - we owed 4 months worth of payments. I made the payments today, but very concerned my cred... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account October 28, 2016 - I refinanced my house and Stonegate Mortgage and Servicing still has not returned over - dollars thats in my escrow account. They have told me numerous times they are sending it which I have at least two of those times recorded on my computer. A manager by the name of - assured me he was overnighting it. Two days later when I called to find out where it was, I was about to be transferred and then suddenly he is no longer in the office for the day at -. Not one person has given me a straight answer and no one has returned my money to me since my closing over 60 days ago from writing th... |
Stonegate Mortgage Corporation Mortgage credit decision / underwriting October 8, 2016 - -/-/2016 my family spent $620.00 in flights and rental car along with $260.00 in hotel expenses so that we could spend three days finding our next home due to military -. Stonegate Mortgage currently had my first Veterans home loan in -, therefore, I decided to seek out their ability to complete my second tier Veterans Affairs home loan for a - home purchase in - for $350000.00. Stonegate Mortgage was the only lending institution that stated that they could approve my loan with - out of pocket expenses. Despite me asking numerous questions about the second tier VA home l... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account October 3, 2016 - Stonegate Mortgage claimed that we did not have appropriate insurance ( although we do ) and placed a grossly overpriced penalty insurance policy on our account, took all the money from our escrow account, and promptly sold loan servicing rights. We have electronic email records showing how many times we tried contacting them, and they did not respond a single time. My family has been defrauded by Stonegate.... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker September 9, 2016 - My husband and I bought a home in - of - and was financed with Stonegate Mortgage Corp out of California. I was contacted by a representative - - from Stonegate Mortgage Corporation in - of - stating President Obama lowered PMI on FHA loans and we were eligible for a refinance with no closing cost and our monthly payment could be lower if we qualified. He stated we had nothing to lose just the possibility of having lower payments on our mortgage and they were doing a lot of these refinances. I spoke with my husband and we agreed this would be a good fit based on what we were ... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure August 25, 2016 - My name is - -. I have a USDA loan through Stonegate Mortgage. I fell behind in my payments, and called in to speak to Stonegate management about it. They put me on some type of in house solution. This had me to try to pay - double per month, which was a harder struggle. This was not a good system.. I let them know that it was n't working.. Then they came up with this ( work out packet ) .. This paper work is long and complicated. It required all of my finances, and sense I 'm a retired vet, most of my paperwork took weeks to get.. Well Stonegate said that my time had run to fill ou... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 22, 2016 - I purchased my house in - -. My monthly payment includes the principal, interest, mortgage insurance, homeowner insurance, and property tax. The homeowner insurance and the property tax payments are collected under the escrow account. My monthly monthly payment was initially around $1300.00 including the everything. I recently learned that my monthly payment jumped to $1900.00. After several attempts, I learned that even though the mortgage company collected the property insurance from me on monthly bases, THEY NEVER PAID it to the insurance company. Now the mortgage company tells m... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure August 8, 2016 - My name is - - - - and I purchased my home in -/-/-, the worst year to buy since prices of homes were high and now the value and cost of homes has plummeted. Since I purchased the home, the - has had me away from it on - and - for six of the eight years I 've owned it. I 'm currently - to - and not receiving a housing allowance since my - started from -/-/-. I worked with a realtor ( - - ) towards a short sale but due to the VA 's inflated appraisal, the house has not had any offers on it in over 8 months now. The bank is trying to foreclose bu... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 4, 2016 - I made additional deposits to my mortgage at - and asked for my PMI to be dropped. I paid for and had completed I be removed in their appraisal and they told me the PMI would be removed in - But they were " backed up ''. It was not removed and I placed several calls and emails. They promised to call me back and never did. I believe this is a stalling tactic designed to keep charging me unnecessary PMI. I have more than $90000.00 in equity in the house - - - Loan Number - - - - -, - FL - - Thank you.... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker July 11, 2016 - I was attempting to apply for a " partial release of real property '' with Stonegate Mortgage. I began by contacting them on-/-/2016.I was told by - that I needed to do several things such as 1. get a new survey 2. appraisal 3. history of my mortgage payments 4. sales contract 5. tax information. I began to do these things. -/-/16 I talked to - - - at Stonegate and was told I needed Form -. He emailed me a copy of form - that day. I continued to work on the application. On -/-/- I talked to - - -. He sent me a copy of the survey in their records of my pr... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 23, 2016 - My mortgage is through Stonegate Mortgage Corporation. It has been for two years. For -/-/2016 I did not receive my payment coupon to make my payment. Knowing it was due, I used a statement from -/-/- to obtain a mailing address for payments so I could mail my payment on time. The payment was mailed on -/-/16, before the late payment date of -/-/16. On - -, 2016 I noted in my bank account that the payment had not cleared. I contacted Stonegate to inquire and they informed me that they had a new payment PO Box as of - - and sent me a letter on - - with the c... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 15, 2016 - Hi, I had paid my initial 20 % of my 30 year conventional loan amount and requested for removal of PMI from my account which is allowed by Law and per the Mortgage companies own website FAQ and I paid the fee requested as requested by the Mortgage company but still they have been changing me PMI up from for the next months even before I am due for the next month payment. ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 13, 2016 - STONEGATE MORTGAGE CHARGED ME PROPERTY TA- AND HOME OWNERS INSURANCE FOR THE YEAR -, HOME WAS BOUGHT IN - -, ALL THESES FEE 'S WERE PAID AT CLOSING IN -, - - -. THEY CHARGED ME HOME OWNERS INSURANCE FEE 'S OF -. WHICH WAS NOT DUE -, I WAS ALSO CHARGED IN -, WHEN THE POLICY RENEWED IN - -, ON - - I WAS CHARGED -. FOR PROPERTY TA-, WHICH MY TA- BILL DID NOT COME OUT UNTIL - -. WHICH I ALSO PAID AGAIN IN -. THEY RAISED OUR ESCROW ACCOUNT EVERY YEAR WE HAD THE LOAN, THIS YEAR IT WAS RAISED - a month. a total of - a month. THERE IS ONLY -... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 3, 2016 - Stonegate Mortgage has paid invoices submitted to them regarding my account without consulting me. Consequently, they have paid - insurance agencies that are not my provider for an amount over -. I wish to formally have the following happen : I am formally Disputing the invoices that lead to withdraws to my account Have Formal Investigation into all withdraws from my account I did not authorize any withdraws from my escrow receive all documents regarding withdraws from my escrow Refund all funds back into my escrow Correct my credit score from -/-/16 Refund - extra charge given... |
Stonegate Mortgage Corporation Mortgage settlement process and costs May 18, 2016 - At the time of closing, there was no mortgage insurance listed on our closing disclosure and documents. When we received our first mortgage payment statement, the amount due was $92.00 more. I emailed our mortgage broker with - - and asked if he could explain the discrepancy. He responded 2 days later explaining that " for some reason, the payment letter and such given at closing did not include the mandatory Mortgage Insurance '' and encouraged us to pay the amount with the mortgage insurance from the payment statement. I do n't feel we need to pay the amount with mortgage insurance a... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account May 10, 2016 - StoneGate Mortgage failed to give me credit for one of my mortgage payments. This was shown on my - 2016 statement. It shows that the payment was received on - -, 2016 and then reversed. There was no reduction in my principal. I called the company and spoke with - at ext. -. I was told that this was an error on their part and it would be corrected. I also contacted my bank. The mortgage payment in question has cleared. I have just received my - 2016 statement. This correction has not been made. The principal has not been reduced and the interest charged can not be correct i... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account April 18, 2016 - When I refinanced my mortgage, mu current lender, Stonegate Mortgage, mishandled my escrow account. On - -, Stonegate " conveniently '' withdrew my property tax payment for an - - payment!? On - -, ironically, the - tax collector has not received the payment!!! How is it my new lender already paid my property taxes and my new loan did n't even close until - -!? Called Stonegate and they did not care, customer service was RUDE and told me they always pay in advance, really two months early???? She could not explain why - - tax collector had not received paymen... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account April 13, 2016 - In order to resolve a long standing issue we had with Stonegate Mortgage they offered us a refund of four months of interest on -/-/-. That email requested that we confirm that we would consider the matter closed by accepting those terms and we responded accordingly that same day. The following day, they sent us a formal letter ( attached ) with those same terms via the - complaint that we had open. The week of -/-/- we received a check from Stonegate Mortgage, but it was nowhere near the amount they offered us and to which we agreed. The check was in the amount of $690.0... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure April 8, 2016 - Stonegate Loan # - - - - and - - - - - -, - CA - Filed We started a short sale with Stonegate On - -, 2016. Last evening, - -, the homeowner received a call from Stonegate 's debt collection department. The male on the phone was very rude. He stated Stonegate was understaffed, not going to work on a short sale, and they were going to foreclose on - - unless the homeowner gave him in excess of $ - immediately. This homeowner is understandably distressed by this action on the part of Stonegate. Aside from the lack of professional exhibit... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker March 22, 2016 - Initiated a refinance with Stonegate Mortgage. Supplied all documentation ( credit report, paystubs, - 's etc. ) scheduled and purchased appraisal, appraisal completed, loan to pre-processing. Lender contacts me about derogatory remark on - account on credit report, states loan can not continue until removal of derogatory remark. Instructed me to contact all - bureaus to have remark removed. By this action, FICO score reset from - to - - ruined as it falls below -. Result : No loan, out $490.00 appraisal fee, credit ruined. Why did the lender not advise me that requestin... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 16, 2016 - My suspicion is that there is a deliberate scheme by Stonegate Mortgage of intentionally reducing mortgage payments to starve clients escrow accounts thereafter essentially guaranteeing a high probability of refinancing, hence refinance fees and charges. My case is as follows. 1 ) Original payment from - - was set up at $1600.00. This payment would cover your Principal & Interest, Hazard Insurance, Mortgage Insurance and Property Taxes as were estimated at time of purchase. 2 ) Stonegate changed ( reduced ) my monthly payment ( intentionally? ) and now I have a problem : ESCROW SHORT... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure March 10, 2016 - In - - we filed for a loan modification with Stonegate Mortgage due to a loss of job. We were simply asking for the removal of PMI, due to being over - % LTV. We have had over 30 conversations with the company since we filed this, and get different answers almost every time. We were originally told the process would take 30 days, this drug in -/-/- and were we given several conflicting reasons why. On -/-/-, we were denied the modification due to " being current on our loan. '' This is an issue, because we are currently in Chapter - and this same mortgage company th... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 3, 2016 - Our mortgage servicer failed to pay our - property taxes on time. It took over a month of multiple emails and phone calls to get the taxes paid, even though the money was in our escrow account. After paying the taxes over 4 months late ( we only realized they were not paid after - - sent us a notice of intent to lien our property ), the servicer sent us an updated escrow analysis that increased our monthly escrow payment, and incorrectly included our sanitation/solid waste fee in the analysis. The analysis also included a revised payment amount effective -/-/- ( which increas... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account January 25, 2016 - In - 2015, my mortgage servicing company, Stonegate Mortgage, sent me correspondence stating that they did not have proper insurance on file for me. I called them stated that - was my homeowner 's insurance agent and that I would get them the documentation, and asked where to send it. The representative I spoke with told me that it was not my homeowner 's policy that was needed, but the policy for the homeowner 's association. I obtained that from my homeowner 's association president and provided that electronically to the email address the Stonegate Mortgage representative told me to, ... |
Stonegate Mortgage Corporation Mortgage settlement process and costs January 15, 2016 - I was offered terms to refinance a current FHA home loan, and proceeded with the loan origination. They were made aware that the seasoning requirement from a previous short-sale was not going to be met until the end of - 2015, however I was assured that they can originate the loan sooner, but would not close it until the seasoning timeframe was met in -. As we neared closure, I was then informed that the underwriters would not accept the loan since it was originated prior to the seasoning requirement, and was not acceptable even if closure would not happen until -. This was not in ali... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure January 12, 2016 - I first received a loan modification from Stonegate mortgage on - 2015, at this time my payment was going to be -, estimated then went up to - after I had signed the new paperwork at the - payment, they agreed this was their mistake and each time they told me I could fill out a loan modification packet to get my account current again after i kept complaining that the payment was not what I agreed upon. Now for the past year I have been filling out loan modification paperwork maybe four our five times ( different packets ). Each time I am told I missed the deadline. I even had it ce... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker January 6, 2016 - Just by coincidence my mortgage company customer service dept told me my escrow was almost $5000.00 short. With further digging I was told that when I refinanced in - 2015 the homeowners insurance somehow was not included by the servicer although it is on the good faith estimate and the HUD statement. This means for last year no money had been put in my escrow for homeowners insurance although my monthly payment at closing was calculated based on taxes principle and insurance Now I face an extreme shortage in -/-/- which is when Texas does annual analysis. I am so angry thinking that... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker December 13, 2015 - We sent the email below to Stonegate -/-/15, followed up -/-/15 and never received a response from them. If you require any email correspondence proving any of our claims, we are happy to provide them. Hello, My wife and I reached out to Stonegate about refinancing our loan around mid - ( the first email we have is from -/-/15 ). We agreed to terms and were told on or before -/-/15 that we would be closing mid -. To be more specific, we were told -/-/15 that " Your appraisal just came in and your file has been forwarded to underwriting. '' Each and ever... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker December 6, 2015 - Stonegate Mortgage representative issued us a pre-approval letter at 5 % down payment for the property we were interested in buying. Once we got the pre-approval letter, we made an offer on the house, came to agreement on the contract, hired an inspector, etc. During the 10 day period, the Stonegate representative left a voicemail saying she was " having to step away for personal reasons '' ( we now know that all - Stonegate branches had closed ), and that she passed on all of our information to a representative with another company without our permission. About three days before our 10 day... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account November 3, 2015 - Stonegate Mortgage increase by $300.00 a month without warning ... |
Stonegate Mortgage Corporation Mortgage settlement process and costs October 9, 2015 - In the middle of refinancing our VA mortgage, our current mortgage servicer ( Stonegate Mortgage ) contacted us and promised to beat any offer we had to refinance through someone else. We provided Stonegate with the Good Faith Estimate we were working with and they gave us a better Good Faith Estimate giving us a rate of 3.625 % and them contributing all of the funds for closing costs. After providing Stonegate with all of the documents they delayed several weeks ( causing the rate lock to expire ) and are now saying they can only give us a 3.75 % interest rate and that we will have to come in... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account September 9, 2015 - Stonegate Mortgage Bought out our Loan within - Months of Buying Our Home, I have Battled - off and on for - yr 's. So I did not pay Much Attention to My Statements, We Put $2500.00 a yr in an Escrow Account, With That Being Said, Property Tax and Insurance Comes to almost $2000.00 a Yr, Ok, There should Be Money Left Every yr, there is not. We pulled up all the statements for the last 2 yr 's. And Turn 's out they are Taking the Money for Insurance, Which we did not sign for, are that is there excuse to keep the Money, and - year they Put down USDA Fund, I paid My USDA fund wh... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure August 31, 2015 - In 2014 i was laid off work and have still not found full time work. I have been trying to get an many hours on as needed bases. Still not able to make ends meet my husband was in a accident in - - and off work - mths. We really fell behind. Discussed with Stongate mortgage our situation and inability to make payments. They recommend we fill out a borrower assistance form. I did - in - of 2014 and I was told I had to send another - cause the - - expired. The - - sent - -. I sent a hardship letter, expense form, pay stubs ( multiple times ), and bank stamens ... |
Stonegate Mortgage Corporation Mortgage credit decision / underwriting August 27, 2015 - Lender failed to notify buyer of condition of - acre property was not approved less the - hours prior to closing. Mortgage Broker was in direct communication with Sellers Agent, taking verbal on amend extend. Contract expired and Buyers lost Ernest Moneys. Mortgage Broker and Direct supervisor admitted negligence and stated Company would reimburse Ernest Money. When asked for promise to be provided on official letter, received sub par email for request of internal process. The actions of Mortgage Broker were not in the fiduciary interest of Buyers, and fraudulent statements made in regar... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker August 27, 2015 - My wife - purchased a house a little less than - years ago. We were approved for the loan and the appraisal was completed and we closed on the property. The house is a - level property with internal stairs connecting the - - - floors. An external staircase allowed for access to the - - - level. The appraiser did not make any deduction in the appraisal for the external staircase. We refinance the house several months ago and during the appraisal process, the appraiser for the refinance did not fully recognize the sq.ft. of the - floor, since you have to use an exte... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker August 23, 2015 - My original mortgage was with Stonegate. In late - I began working on a refinance with another lender through a broker I knew. Once the payoff request was sent to Stonegate, they began contacting me multiple times a day, stating that they could beat any offer I had from another lender, and that their process would be faster because I was an existing customer. After the other lender parted ways with the broker I knew, I decided to go with Stonegage. I began the process of refinancing my mortgage with them on - -. That day I spoke with a Mortgage Advisor named -. We discussed my wish... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 19, 2015 - I have a VA loan through Stonegate Mortgage - - -, I prefer to make my payments on the - and the -, it simply prevents me from using any of the money that needs to go into my mortgage and is a convenience for me. Stonegate has been taking my payments from the -, placing it in a holding account and NEVER applying it to my mortgage. Then, they reported me to credit reporting agencies AND charged me a late fee, when I was actually early and paid them more than my actual mortgage. ... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure August 17, 2015 - We received a letter dated - -, 2015. The letter stated we may be eligible for a FHA Hamp with Partial Claim. To accept this offer we were required to make our - monthly trial plan payment '' under our Trial Payment Plan. The Trial Payment Plan was as follows:- payment : $1300.00 by -/-/15- payment $1300.00 by -/-/15- payment $1300.00 by -/-/15The plan further stated each payment had to be received by Stonegate Mortgage within 15 days of the trial payment plan due date. We made the trial payments as follows:- payment $1400.00 on -/-/15- ... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure August 12, 2015 - I believe that Stonegate Mortgage is improperly stalling my short sale. Most mortgage servicers are required to approve or deny a short sale within 30 days of receiving a completed application. If this applies to Stonegate, I think they are trying to get around this requirement by continuing to ask me for more paperwork. Since - 2015, instead of a decision, I get monthly letters demanding additional paperwork. Sometimes Stonegate asks for additional information, other times they ask for the same information but in a different format, and they have even asked again for information that I hav... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account July 10, 2015 - I wanted to reduce my mortgage by removing pmi. After struggling with moving money from bank to bank, I was able to make another 10 % payment to Stonegate Mortgage. I had put 10 % down on the house and with the 10 % payment, was at least 20 % of original loan. The whole goal was to reduce my mortgage by approx. $200.00. Not only has my pmi not been removed, I was told that I had to pay an additional $110.00 to request a broker document before they remove the pmi or I have to wait years until the loan value is 78 %. They just gave me a bunch of other things to do. The problem is I work 14+ ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 5, 2015 - My FHA loan was closed in late - of 2014. I lost my job due to injury prior to the close of escrow. The lender funded and closed the loan anyway. I did not know this was a problem. Now, I was looking to do a Streamline Refinance and the current lender tried to help me, but said my FHA loan was not insured. I have never been notified of this until now that i am trying to refinance. I am paying monthly MIP, but the loan is not insured. Am i entitled to a refund for all those payments? My loan closed with Crossline capital and was transferred to Stonegate Mortgage about a month after we closed... |
Stonegate Mortgage Corporation Mortgage loan modification,collection,foreclosure May 25, 2015 - I recently went thru a loan modification with Stonegate mortgage company. The payments increased, almost - a month. Which I told my servicer this he said I could do a short sale. I signed the paperwork because I wanted to keep my house. This process took months, so by the time I finished with it I was drained mentally. The stress was to much and not to mention my loan processor -, was useless. I would call - or times a week and get no return phone calls. So after I signed this new paperwork, thinking my payment was - from -, I received a phone call saying Your payment now is goi... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 26, 2015 - Stonegate Mortgage Servicing has been rude and abusive to my inquiry on escrow/tax refunds due to me. Said they would call me back but I have had to keep calling to inquire through this process. I was told only - manager was in today and could not speak to me. This is a separate issue but they only have - manager for the entire servicing office that can handle escalated matters? Sounds like they are understaffed to handle sensitive issues and escalated matters properly. So, they received a check of my returned funds back from -, their vendor partner, on a double payment and deposited ... |