Stonegate Mortgage Corporation Mortgage Complaint

Stonegate Mortgage Corporation Mortgage department,

FHA mortgage Application, originator, mortgage broker Ohio

My original mortgage was with Stonegate. In late - I began working on a refinance with another lender through a broker I knew. Once the payoff request was sent to Stonegate, they began contacting me multiple times a day, stating that they could beat any offer I had from another lender, and that their process would be faster because I was an existing customer. After the other lender parted ways with the broker I knew, I decided to go with Stonegage. I began the process of refinancing my mortgage with them on - -. That day I spoke with a Mortgage Advisor named -. We discussed my wish to lower my PMI and to come away from the closing with extra cash if possible. I was told that the best option for me was a full doc '' FHA refinance, which would lower my monthly payment from $1100.00 to $1100.00 ( this DID NOT beat the offer I had from the other lender ). I would be able to get back a maximum of $500.00 from the closing, which would be made possible by rolling


over the good faith estimate showing over $6000.00 in settlement charges and was told by - I am going to make it so you do n't have to bring any cash to close, especially after we transfer over your escrow balance. '' I returned all the required documents to - the following morning, - -. I never received any acknowledgement of receipt or any further instruction. On - - - called me again. It was clear that no progress had been made, and we basically had a repeat of our conversation from the -. This time, - said I would only skip - month 's payment, but that my escrow balance would be refunded to me. When I reminded her that we had discussed transferring my escrow balance and that I had signed an authorization for this, she brushed it off. After again hearing nothing, I contacted a supervisor named - on - -. He informed me that a mistake had been made but that an appraisal had now been ordered. After the appraisal was returned, I was finally assigned to a loan processor named - on - -. - informed me that I would need to bring $1900.00 to closing as well as pay my - payment. After insisting this was unacceptable, she came back and told me they had found '' $800.00 in credits for me, and I would only need $1100.00 for closing. I could pay this cost in lieu of making my - payment. I agreed, but expressed frustration about the change from my initial conversation with -. She came back again and told me they could raise the loan amount and now I would actually receive a credit of $350.00 at closing. On - - I was sent a HUD agreement detailing a monthly payment of $1000.00. At this time I was told that my homeowners insurance would need to be paid for out of closing costs since my escrow was being applied to the loan balance, so I would now owe $160.00 at closing. The next day this changed to $180.00, and I was informed that my monthly payment would be $1100.00. I was told the HUD was incorrect and she did n't know why. On - -, the notary came to my home for the signing. At this time I learned that my monthly payment is in fact $1000.00. After examining, I found that my insurance was no longer included in the monthly escrow, despite it having been included in the breakdown sent to me by - on the -. I am fed up with the inconsistency. I am stretched financially and can not afford to prolong this process any further, forcing me to put up with this atrocious customer service. Every step of the way I have been met with a lack of urgency and complete disregard for details.