Stonegate Mortgage Corporation Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Stonegate Mortgage Corporation Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

StoneGate Mortgage failed to give me credit for one of my mortgage payments. This was shown on my - 2016 statement. It shows that the payment was received on - -, 2016 and then reversed. There was no reduction in my principal. I called the company and spoke with - at ext. -. I was told that this was an error on their part and it would be corrected. I also contacted my bank. The mortgage payment in question has cleared. I have just received my - 2016 statement. This correction has not been made. The principal has not been reduced and the interest charged can not be correct if they calculate my interest expense from an incorrect principal.. This recent statement shows that I owe two payments..

Stonegate Mortgage Corporation customer in Georgia
May 10, 2016

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

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