Stonegate Mortgage Corporation Mortgage Complaint

Stonegate Mortgage Corporation Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

When I refinanced my mortgage, mu current lender, Stonegate Mortgage, mishandled my escrow account. On - -, Stonegate " conveniently '' withdrew my property tax payment for an - - payment!? On - -, ironically, the - tax collector has not received the payment!!! How is it my new lender already paid my property taxes and my new loan did n't even close until - -!? Called Stonegate and they did not care, customer service was RUDE and told me they always pay in advance, really two months early???? She could not explain why - - tax collector had not received payment and did not care, offered zero help. She then told me I would have to wait 2 months for my refund. WOW that 's customer service! So Stonegate gets to keep almost $2000.00 because allegedly they pay property taxes early but ca n't find a record for it. How convent! This is the professional experience, dedicated service, and HIGHER STANDARD you can expect from


I was a customer and just because I chose to refinance with someone they screwed me over. Please help! - - Loan # -