Stonegate Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Texas

I believe that Stonegate Mortgage is improperly stalling my short sale. Most mortgage servicers are required to approve or deny a short sale within 30 days of receiving a completed application. If this applies to Stonegate, I think they are trying to get around this requirement by continuing to ask me for more paperwork. Since - 2015, instead of a decision, I get monthly letters demanding additional paperwork. Sometimes Stonegate asks for additional information, other times they ask for the same information but in a different format, and they have even asked again for information that I have previously told them does not exist. ( I am working with a lawyer and even he says that Stonegate is the hardest company he has ever worked with. ) I have an offer on my house but event that is not enough for Stonegate to give make a decision.

Stonegate Mortgage Corporation customer in Texas
Aug 12, 2015

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with explanation

Consumer disputes how Stonegate Mortgage Corporation handled their complaint

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