Stonegate Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

I recently went thru a loan modification with Stonegate mortgage company. The payments increased, almost - a month. Which I told my servicer this he said I could do a short sale. I signed the paperwork because I wanted to keep my house. This process took months, so by the time I finished with it I was drained mentally. The stress was to much and not to mention my loan processor -, was useless. I would call - or times a week and get no return phone calls. So after I signed this new paperwork, thinking my payment was - from -, I received a phone call saying Your payment now is going to be - we are adding the back escrow in and need you to pay it off. So that puts me at - a month. I once again told them I can not afford this, so they said okay will split it up for 24 months so your payment is - I feel this was totally misrepresented by Stonegate Mortgage. There was no mention of this happening when I signed the loan modification paperwork. Here I sit again behind on my mortgage again. I can not afford to hire a lawyer to help me with this. I talked to HUD, they said a complaint needs to be filed there should be protection for future customers. This loan is a USDA loan in which I contacted them but they could not help me.

Stonegate Mortgage Corporation customer in Georgia
May 25, 2015

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

Consumer disputes how Stonegate Mortgage Corporation handled their complaint

Created with Highcharts 4.2.3Stonegate Mortgage CorporationComplaint HistoryComplaints4/20137/20142/20155/20158/20159/20151/20163/20164/20168/20161/20172/20174/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Stonegate Mortgage CorporationLoan modification,collection,foreclosure47.1%5.9%47.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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