Stonegate Mortgage Corporation Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Stonegate Mortgage Corporation Mortgage department,

Other mortgage Loan servicing, payments, escrow account Tennessee

Homeowner 's policy was due on -/-/2017. Stonegate Mortgage did not submit the payment to the insurance company until -/-/2017. Today -/-/2017, I received a phone call from my insurance company stating that my insurance was in cancellation due to non payment. I have to pay $330.00 out of pocket to keep my insurance active and will not be reimbursed until the insurance company receives the check from Stonegate. This is completely unacceptable way of conducting business to not submit my mortgage payment in a timely manner when the money is available in my escrow account.

Stonegate Mortgage Corporation customer in Tennessee
Mar 17, 2017

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Stonegate Mortgage CorporationComplaint HistoryComplaints8/201311/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20156/20157/20158/20159/201511/20151/20163/20164/20165/20166/20168/201610/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Stonegate Mortgage CorporationLoan servicing, payments, escrow account47.5%9.8%42.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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