Stonegate Mortgage Corporation Mortgage Complaint

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

My mortgage is through Stonegate Mortgage Corporation. It has been for two years. For -/-/2016 I did not receive my payment coupon to make my payment. Knowing it was due, I used a statement from -/-/- to obtain a mailing address for payments so I could mail my payment on time. The payment was mailed on -/-/16, before the late payment date of -/-/16. On - -, 2016 I noted in my bank account that the payment had not cleared. I contacted Stonegate to inquire and they informed me that they had a new payment PO Box as of - - and sent me a letter on - - with the change of address with my coupon. However, I did not receive that mailing. With a check # - now lost in the mail I asked the representative at - to waive my late fee of $40.00 so I could pay with check by phone and that I would go to my bank, - the next day and stop payment on check # - that was now lost. They refused to waive the late fee and offered to waive the payment by check fee. I stated I would first go to the bank and check on the stop payment fee before proceeding with check by phone. When I went to my bank on - -, 2016 I was charged a fee of $33.00 to place a stop payment on my check. I then called Stonegate again and initiated a payment by phone but again asked to have them waive the late fee of $40.00 and they refused. They are not taking any responsibility that I never received their change of address letter that they claim was sent to me on - -. For resolution I want the $40.00 late fee waived, Stonegate to reimburse me the $33.00 stop payment fee, and my credit report to not have a negative report due to a mail error.