Stonegate Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

StoneGate Mortgage sold my loan to another loan company without properly notifying me or having my approval. The only action they took to inform me this transaction is to send a good bye mail to my address when I was moving to a new place and traveling a lot for business. They never tried to call me or send me an email about this. I set up an auto-payment for my loan in the past few years and was never late for paying that. However, my auto-payment information was not updated when StoneGate sold my loan, which lead to late payment for 3 month and a dramatic drop of my credit score.

Stonegate Mortgage Corporation customer in Washington
Jan 05, 2017

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

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