Stonegate Mortgage Corporation Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Stonegate Mortgage Corporation Mortgage department,

FHA mortgage Application, originator, mortgage broker California

I believed that my sister was scammed by her real estate agent with the help of the loan officer from Stonegate Mortgage. My sister 's fault was that she trusted her real estate agent with everything - from selling her current house and buying her smaller house. My sister entrusted everything to the real estate agent. My sister does not even know that she needs to get a loan in order to purchase her smaller house. She relied on the real estate - - that she will take care of everything. In short, my sister did not have to communicate with banks or mortgage companies because her real estate agent claimed that she is an expert and she has nothing to worry. I suspect that the real estate agent connived with the loan officer because they want their commissions and they did n't care if my sister ended up not having a house to move into. My sister 's real estate agent did not provide her a copy of my credit score and/or explain to her the process of selling and/or buying a house. My sister does not even know the importance of credit score. Her real estate agent assured


found out that Stonegate Mortgage did n't even have the address of the property that she was buying. In short, the pre-approval letter was fake. Unfortunately the loan officer - - - no longer works for Stonegate Mortgage. He is now working at - - in - -, CA. I need you to please contact - - and have him explain how did he manage to write a pre-approval letter knowing that my sister 's credit score was only -. My sister found out much later that the minimum - score for any home loan program with Stonegate Mortgage is -. I suspect - - bribed - - into writinga fake pre-approval letter. There is an active investigation against - - with the California - - - - but the California Department - - - seemed uninterested to find out the truth in reference to the pre-approval letter that - - obviously fabricated. My sister contacted the California Department - - - but they closed her complaint without even contacting - - directly. I need to find out if my sister 's real estate agent paid or bribed - - for him to write a fake pre-approval letter.My sister was able to talk with - - but he would n't elaborate his answer to my sister 's question. First, - - denied writing a pre-approval letter. When my sister insisted that she was holding a copy of the pre-approval letter, he claimed that he only did a favor for her real estate agent. When my sister asked him " what favor? ", - - got upset and hanged up the phone and refused to talk to my sister since then. I have sought the help of - - - - - Team and they referred me to your office. Please help me get the truth on how - - wrote a good pre-approval letter knowing that Stonegate Mortgage does not pre-approve any customer with a credit score of less than -. My sister 's real estate agent denies any wrong doing and - - refused to talk to my sister. The Department of - - does not want to investigate - -. I do n't know who to ask for help anymore. Private attorneys have already collected so much money from my sister and yet they have not answered my question as to how - - came up with the pre-approval letter. Please help me get the answer I need by contacting - - about the " favor '' he did for - - ( real estate agent ) ; and if Stonegate 's minimum credit score requirement is no less than - and my credit score was -, how did - pre-approve me?

Stonegate Mortgage Corporation customer in California
Jan 31, 2017

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

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