Review and analysis of over 61 complaints against Stonegate Mortgage Corporation
Stonegate Mortgage Corporation consumers have reported over 61 official complaints related to Loan servicing, payments, escrow account. Out of the 61 consumer complaints against Stonegate Mortgage Corporation, 13% were disputed by the consumer (i.e. the consumer was not happy with how Stonegate Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Stonegate Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 43% resulted in non-monetary compensation.
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Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 20, 2017 - I have requested my mortgage company, Stonegate Mortgage, terminate my PMI multiple times as we are below the 78 % LTV that is required. Everytime I call, they tell me they will the next month and it does n't happen. We hit 78 % LTV in - 2017.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 17, 2017 - Homeowner 's policy was due on -/-/2017. Stonegate Mortgage did not submit the payment to the insurance company until -/-/2017. Today -/-/2017, I received a phone call from my insurance company stating that my insurance was in cancellation due to non payment. I have to pay $330.00 out of pocket to keep my insurance active and will not be reimbursed until the insurance company receives the check from Stonegate. This is completely unacceptable way of conducting business to not submit my mortgage payment in a timely manner when the money is available in my escrow account.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account February 16, 2017 - I recently submitted a loan modification paperwork package to stone gate mortgage. I had this sent by priority mail so that I could keep track if this was delivered. The package was delivered on -/-/17. I had talked to stonegate and told them I am sending it this way and if there is anything else I need to do please call me. The girl confirmed she would do this. Today I get a letter from a lawyer stating forclosure procedings have started to my surprise. I called Stonegate and the girl was like it never showed up. I said it shows it was delivered. She said there is nothing they can do f... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account February 10, 2017 - Mortgage company unfairly and with intent withholding our escrow overage due to us since - 2016 escrow analysis.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account January 5, 2017 - StoneGate Mortgage sold my loan to another loan company without properly notifying me or having my approval. The only action they took to inform me this transaction is to send a good bye mail to my address when I was moving to a new place and traveling a lot for business. They never tried to call me or send me an email about this. I set up an auto-payment for my loan in the past few years and was never late for paying that. However, my auto-payment information was not updated when StoneGate sold my loan, which lead to late payment for 3 month and a dramatic drop of my credit score.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account December 18, 2016 - Stonegate Mortgage massively over charged me for escrow payments -/-/-. Their website and telephone rep claims they issued a refund to me for $1000.00 on -/-/-. Today is -/-/-. Not only have I FAILED to receive a refund, but Stonegate Mortgage has also FAILED TO PLACE THE NEW ESCROW ANALYSIS ON ITS WEBSITE. The one available now is dated -/-/- LAST YEAR!... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account December 1, 2016 - I had a mortgage account with StoneGate Mortgage # - for a rental property at - - - - -, IL - which was set up on auto payment. Our mailing/statement address was our office at - - - -, IL - StoneGate had our correct email address, office and mobile phone numbers. Yesterday I noticed the auto payments stopped in - 2016 for the mortgage payments. When I called StoneGate to find out why I learned my loan was transferred in - to - # - and that as of today - - we owed 4 months worth of payments. I made the payments today, but very concerned my cred... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account October 28, 2016 - I refinanced my house and Stonegate Mortgage and Servicing still has not returned over - dollars thats in my escrow account. They have told me numerous times they are sending it which I have at least two of those times recorded on my computer. A manager by the name of - assured me he was overnighting it. Two days later when I called to find out where it was, I was about to be transferred and then suddenly he is no longer in the office for the day at -. Not one person has given me a straight answer and no one has returned my money to me since my closing over 60 days ago from writing th... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account October 3, 2016 - Stonegate Mortgage claimed that we did not have appropriate insurance ( although we do ) and placed a grossly overpriced penalty insurance policy on our account, took all the money from our escrow account, and promptly sold loan servicing rights. We have electronic email records showing how many times we tried contacting them, and they did not respond a single time. My family has been defrauded by Stonegate.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 22, 2016 - I purchased my house in - -. My monthly payment includes the principal, interest, mortgage insurance, homeowner insurance, and property tax. The homeowner insurance and the property tax payments are collected under the escrow account. My monthly monthly payment was initially around $1300.00 including the everything. I recently learned that my monthly payment jumped to $1900.00. After several attempts, I learned that even though the mortgage company collected the property insurance from me on monthly bases, THEY NEVER PAID it to the insurance company. Now the mortgage company tells m... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 4, 2016 - I made additional deposits to my mortgage at - and asked for my PMI to be dropped. I paid for and had completed I be removed in their appraisal and they told me the PMI would be removed in - But they were " backed up ''. It was not removed and I placed several calls and emails. They promised to call me back and never did. I believe this is a stalling tactic designed to keep charging me unnecessary PMI. I have more than $90000.00 in equity in the house - - - Loan Number - - - - -, - FL - - Thank you.... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 23, 2016 - My mortgage is through Stonegate Mortgage Corporation. It has been for two years. For -/-/2016 I did not receive my payment coupon to make my payment. Knowing it was due, I used a statement from -/-/- to obtain a mailing address for payments so I could mail my payment on time. The payment was mailed on -/-/16, before the late payment date of -/-/16. On - -, 2016 I noted in my bank account that the payment had not cleared. I contacted Stonegate to inquire and they informed me that they had a new payment PO Box as of - - and sent me a letter on - - with the c... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 15, 2016 - Hi, I had paid my initial 20 % of my 30 year conventional loan amount and requested for removal of PMI from my account which is allowed by Law and per the Mortgage companies own website FAQ and I paid the fee requested as requested by the Mortgage company but still they have been changing me PMI up from for the next months even before I am due for the next month payment. ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 13, 2016 - STONEGATE MORTGAGE CHARGED ME PROPERTY TA- AND HOME OWNERS INSURANCE FOR THE YEAR -, HOME WAS BOUGHT IN - -, ALL THESES FEE 'S WERE PAID AT CLOSING IN -, - - -. THEY CHARGED ME HOME OWNERS INSURANCE FEE 'S OF -. WHICH WAS NOT DUE -, I WAS ALSO CHARGED IN -, WHEN THE POLICY RENEWED IN - -, ON - - I WAS CHARGED -. FOR PROPERTY TA-, WHICH MY TA- BILL DID NOT COME OUT UNTIL - -. WHICH I ALSO PAID AGAIN IN -. THEY RAISED OUR ESCROW ACCOUNT EVERY YEAR WE HAD THE LOAN, THIS YEAR IT WAS RAISED - a month. a total of - a month. THERE IS ONLY -... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 3, 2016 - Stonegate Mortgage has paid invoices submitted to them regarding my account without consulting me. Consequently, they have paid - insurance agencies that are not my provider for an amount over -. I wish to formally have the following happen : I am formally Disputing the invoices that lead to withdraws to my account Have Formal Investigation into all withdraws from my account I did not authorize any withdraws from my escrow receive all documents regarding withdraws from my escrow Refund all funds back into my escrow Correct my credit score from -/-/16 Refund - extra charge given... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account May 10, 2016 - StoneGate Mortgage failed to give me credit for one of my mortgage payments. This was shown on my - 2016 statement. It shows that the payment was received on - -, 2016 and then reversed. There was no reduction in my principal. I called the company and spoke with - at ext. -. I was told that this was an error on their part and it would be corrected. I also contacted my bank. The mortgage payment in question has cleared. I have just received my - 2016 statement. This correction has not been made. The principal has not been reduced and the interest charged can not be correct i... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account April 18, 2016 - When I refinanced my mortgage, mu current lender, Stonegate Mortgage, mishandled my escrow account. On - -, Stonegate " conveniently '' withdrew my property tax payment for an - - payment!? On - -, ironically, the - tax collector has not received the payment!!! How is it my new lender already paid my property taxes and my new loan did n't even close until - -!? Called Stonegate and they did not care, customer service was RUDE and told me they always pay in advance, really two months early???? She could not explain why - - tax collector had not received paymen... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account April 13, 2016 - In order to resolve a long standing issue we had with Stonegate Mortgage they offered us a refund of four months of interest on -/-/-. That email requested that we confirm that we would consider the matter closed by accepting those terms and we responded accordingly that same day. The following day, they sent us a formal letter ( attached ) with those same terms via the - complaint that we had open. The week of -/-/- we received a check from Stonegate Mortgage, but it was nowhere near the amount they offered us and to which we agreed. The check was in the amount of $690.0... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 16, 2016 - My suspicion is that there is a deliberate scheme by Stonegate Mortgage of intentionally reducing mortgage payments to starve clients escrow accounts thereafter essentially guaranteeing a high probability of refinancing, hence refinance fees and charges. My case is as follows. 1 ) Original payment from - - was set up at $1600.00. This payment would cover your Principal & Interest, Hazard Insurance, Mortgage Insurance and Property Taxes as were estimated at time of purchase. 2 ) Stonegate changed ( reduced ) my monthly payment ( intentionally? ) and now I have a problem : ESCROW SHORT... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 3, 2016 - Our mortgage servicer failed to pay our - property taxes on time. It took over a month of multiple emails and phone calls to get the taxes paid, even though the money was in our escrow account. After paying the taxes over 4 months late ( we only realized they were not paid after - - sent us a notice of intent to lien our property ), the servicer sent us an updated escrow analysis that increased our monthly escrow payment, and incorrectly included our sanitation/solid waste fee in the analysis. The analysis also included a revised payment amount effective -/-/- ( which increas... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account January 25, 2016 - In - 2015, my mortgage servicing company, Stonegate Mortgage, sent me correspondence stating that they did not have proper insurance on file for me. I called them stated that - was my homeowner 's insurance agent and that I would get them the documentation, and asked where to send it. The representative I spoke with told me that it was not my homeowner 's policy that was needed, but the policy for the homeowner 's association. I obtained that from my homeowner 's association president and provided that electronically to the email address the Stonegate Mortgage representative told me to, ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account November 3, 2015 - Stonegate Mortgage increase by $300.00 a month without warning ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account September 9, 2015 - Stonegate Mortgage Bought out our Loan within - Months of Buying Our Home, I have Battled - off and on for - yr 's. So I did not pay Much Attention to My Statements, We Put $2500.00 a yr in an Escrow Account, With That Being Said, Property Tax and Insurance Comes to almost $2000.00 a Yr, Ok, There should Be Money Left Every yr, there is not. We pulled up all the statements for the last 2 yr 's. And Turn 's out they are Taking the Money for Insurance, Which we did not sign for, are that is there excuse to keep the Money, and - year they Put down USDA Fund, I paid My USDA fund wh... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account August 19, 2015 - I have a VA loan through Stonegate Mortgage - - -, I prefer to make my payments on the - and the -, it simply prevents me from using any of the money that needs to go into my mortgage and is a convenience for me. Stonegate has been taking my payments from the -, placing it in a holding account and NEVER applying it to my mortgage. Then, they reported me to credit reporting agencies AND charged me a late fee, when I was actually early and paid them more than my actual mortgage. ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account July 10, 2015 - I wanted to reduce my mortgage by removing pmi. After struggling with moving money from bank to bank, I was able to make another 10 % payment to Stonegate Mortgage. I had put 10 % down on the house and with the 10 % payment, was at least 20 % of original loan. The whole goal was to reduce my mortgage by approx. $200.00. Not only has my pmi not been removed, I was told that I had to pay an additional $110.00 to request a broker document before they remove the pmi or I have to wait years until the loan value is 78 %. They just gave me a bunch of other things to do. The problem is I work 14+ ... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account June 5, 2015 - My FHA loan was closed in late - of 2014. I lost my job due to injury prior to the close of escrow. The lender funded and closed the loan anyway. I did not know this was a problem. Now, I was looking to do a Streamline Refinance and the current lender tried to help me, but said my FHA loan was not insured. I have never been notified of this until now that i am trying to refinance. I am paying monthly MIP, but the loan is not insured. Am i entitled to a refund for all those payments? My loan closed with Crossline capital and was transferred to Stonegate Mortgage about a month after we closed... |
Stonegate Mortgage Corporation Mortgage loan servicing, payments, escrow account March 26, 2015 - Stonegate Mortgage Servicing has been rude and abusive to my inquiry on escrow/tax refunds due to me. Said they would call me back but I have had to keep calling to inquire through this process. I was told only - manager was in today and could not speak to me. This is a separate issue but they only have - manager for the entire servicing office that can handle escalated matters? Sounds like they are understaffed to handle sensitive issues and escalated matters properly. So, they received a check of my returned funds back from -, their vendor partner, on a double payment and deposited ... |