Review and analysis of over 13 complaints against Stonegate Mortgage Corporation
Stonegate Mortgage Corporation consumers have reported over 13 official complaints related to Application, originator, mortgage broker. Out of the 13 consumer complaints against Stonegate Mortgage Corporation, 31% were disputed by the consumer (i.e. the consumer was not happy with how Stonegate Mortgage Corporation responded to their complaint) and 85% were processed in a timely manner. 23% of consumer complaints against Stonegate Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 54% resulted in non-monetary compensation.
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Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker March 13, 2017 - I had a short sale on a mortgage in -/-/- and my mortgage company is reporting to the credit bureaus that I am currently late on a mortgage to -. They reported false information in -/-/-, -/-/- and now -/-/- There should be no changes reported since the date the mortgage settled in -. It was reported as currently late again to - in -/-/-. Any lates should be removed, this was settled in -/-/- per the attached. Stonegate acknowledged their error in the attached letter, yet I cant seem to get resolution.... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker January 31, 2017 - I believed that my sister was scammed by her real estate agent with the help of the loan officer from Stonegate Mortgage. My sister 's fault was that she trusted her real estate agent with everything - from selling her current house and buying her smaller house. My sister entrusted everything to the real estate agent. My sister does not even know that she needs to get a loan in order to purchase her smaller house. She relied on the real estate - - that she will take care of everything. In short, my sister did not have to communicate with banks or mortgage companies because her real estat... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker September 9, 2016 - My husband and I bought a home in - of - and was financed with Stonegate Mortgage Corp out of California. I was contacted by a representative - - from Stonegate Mortgage Corporation in - of - stating President Obama lowered PMI on FHA loans and we were eligible for a refinance with no closing cost and our monthly payment could be lower if we qualified. He stated we had nothing to lose just the possibility of having lower payments on our mortgage and they were doing a lot of these refinances. I spoke with my husband and we agreed this would be a good fit based on what we were ... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker July 11, 2016 - I was attempting to apply for a " partial release of real property '' with Stonegate Mortgage. I began by contacting them on-/-/2016.I was told by - that I needed to do several things such as 1. get a new survey 2. appraisal 3. history of my mortgage payments 4. sales contract 5. tax information. I began to do these things. -/-/16 I talked to - - - at Stonegate and was told I needed Form -. He emailed me a copy of form - that day. I continued to work on the application. On -/-/- I talked to - - -. He sent me a copy of the survey in their records of my pr... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker March 22, 2016 - Initiated a refinance with Stonegate Mortgage. Supplied all documentation ( credit report, paystubs, - 's etc. ) scheduled and purchased appraisal, appraisal completed, loan to pre-processing. Lender contacts me about derogatory remark on - account on credit report, states loan can not continue until removal of derogatory remark. Instructed me to contact all - bureaus to have remark removed. By this action, FICO score reset from - to - - ruined as it falls below -. Result : No loan, out $490.00 appraisal fee, credit ruined. Why did the lender not advise me that requestin... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker January 6, 2016 - Just by coincidence my mortgage company customer service dept told me my escrow was almost $5000.00 short. With further digging I was told that when I refinanced in - 2015 the homeowners insurance somehow was not included by the servicer although it is on the good faith estimate and the HUD statement. This means for last year no money had been put in my escrow for homeowners insurance although my monthly payment at closing was calculated based on taxes principle and insurance Now I face an extreme shortage in -/-/- which is when Texas does annual analysis. I am so angry thinking that... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker December 13, 2015 - We sent the email below to Stonegate -/-/15, followed up -/-/15 and never received a response from them. If you require any email correspondence proving any of our claims, we are happy to provide them. Hello, My wife and I reached out to Stonegate about refinancing our loan around mid - ( the first email we have is from -/-/15 ). We agreed to terms and were told on or before -/-/15 that we would be closing mid -. To be more specific, we were told -/-/15 that " Your appraisal just came in and your file has been forwarded to underwriting. '' Each and ever... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker December 6, 2015 - Stonegate Mortgage representative issued us a pre-approval letter at 5 % down payment for the property we were interested in buying. Once we got the pre-approval letter, we made an offer on the house, came to agreement on the contract, hired an inspector, etc. During the 10 day period, the Stonegate representative left a voicemail saying she was " having to step away for personal reasons '' ( we now know that all - Stonegate branches had closed ), and that she passed on all of our information to a representative with another company without our permission. About three days before our 10 day... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker August 27, 2015 - My wife - purchased a house a little less than - years ago. We were approved for the loan and the appraisal was completed and we closed on the property. The house is a - level property with internal stairs connecting the - - - floors. An external staircase allowed for access to the - - - level. The appraiser did not make any deduction in the appraisal for the external staircase. We refinance the house several months ago and during the appraisal process, the appraiser for the refinance did not fully recognize the sq.ft. of the - floor, since you have to use an exte... |
Stonegate Mortgage Corporation Mortgage application, originator, mortgage broker August 23, 2015 - My original mortgage was with Stonegate. In late - I began working on a refinance with another lender through a broker I knew. Once the payoff request was sent to Stonegate, they began contacting me multiple times a day, stating that they could beat any offer I had from another lender, and that their process would be faster because I was an existing customer. After the other lender parted ways with the broker I knew, I decided to go with Stonegage. I began the process of refinancing my mortgage with them on - -. That day I spoke with a Mortgage Advisor named -. We discussed my wish... |