Stonegate Mortgage Corporation Mortgage Complaint

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

We sent the email below to Stonegate -/-/15, followed up -/-/15 and never received a response from them. If you require any email correspondence proving any of our claims, we are happy to provide them. Hello, My wife and I reached out to Stonegate about refinancing our loan around mid - ( the first email we have is from -/-/15 ). We agreed to terms and were told on or before -/-/15 that we would be closing mid -. To be more specific, we were told -/-/15 that " Your appraisal just came in and your file has been forwarded to underwriting. '' Each and every time anything was requested of us, we responded with what was required immediately. After following up a number of times, being shifted around to different representatives, having additional documents


months after we were told it would take place. During that time, we paid PMI on a loan that we would n't have if it had closed when we were told it would and also paid interest at a rate - of a point higher than we should have been. After repeated attempts by Stonegate to renege on the terms we agreed to because it took them so long that the " market had moved '', we did, in fact, receive the loan at those terms. In addition, we were refunded the amount we paid for PMI as a result of Stonegate 's delays. However, we also need to be refunded for the additional interest that we should not have paid during that time period, as the delays were admittedly Stonegate 's fault. We will be awaiting your response. Thank you