Stonegate Mortgage Corporation Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Settlement process and costs Nebraska

At the time of closing, there was no mortgage insurance listed on our closing disclosure and documents. When we received our first mortgage payment statement, the amount due was $92.00 more. I emailed our mortgage broker with - - and asked if he could explain the discrepancy. He responded 2 days later explaining that " for some reason, the payment letter and such given at closing did not include the mandatory Mortgage Insurance '' and encouraged us to pay the amount with the mortgage insurance from the payment statement. I do n't feel we need to pay the amount with mortgage insurance as this was omitted on our official closing documents we signed at closing. I emailed and mailed a complaint letter to both - - and - Mortgage on - -, 2016 with a deadline of - -, 2016 to respond or I will file a complaint. I did not hear a response from either one of them and I am reporting our mortgage broker with - -. I did make our first mortgage payment on time for the amount we signed at closing ( $1900.00 ).

Stonegate Mortgage Corporation customer in Nebraska
May 18, 2016

* Source: CFPB Complaint Database

Stonegate Mortgage Corporation response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Stonegate Mortgage CorporationComplaint HistoryComplaints7/201410/20144/20155/20156/201510/20151/20165/201612/20163/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Stonegate Mortgage CorporationSettlement process and costs50.0%8.3%41.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints