Stonegate Mortgage Corporation Mortgage Complaint

Stonegate Mortgage Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Ohio

I was attempting to apply for a " partial release of real property '' with Stonegate Mortgage. I began by contacting them on-/-/2016.I was told by - that I needed to do several things such as 1. get a new survey 2. appraisal 3. history of my mortgage payments 4. sales contract 5. tax information. I began to do these things. -/-/16 I talked to - - - at Stonegate and was told I needed Form -. He emailed me a copy of form - that day. I continued to work on the application. On -/-/- I talked to - - -. He sent me a copy of the survey in their records of my property. I was also told for the first time that nothing would happen unless I sent a letter to Stonegate requesting the partial release. I sent a letter out that day. I also received an email from - - - with a account of my payments to Stonegate Mortgage. On -/-/16 I had my package prepared except for the new survey which was completed on -/-/16. Now on -/-/16 Stonegate sent me an email that my loan was stating transferred on -/-/16. They could not do the partial release. The email also said I would receive a letter before -/-/16 advising me of my new servicer. I did not receive the letter by - -. I called -/-/- and was told it would arrive within the week. I did not receive the letter today -/-/16. I called Stonegate and was told my loan would n't be transferred until -/-/-. But they also could n't do the partial release either.I am waiting for a call back from a supervisor. I have this all documented. My loan number is -. My phone number is -. My buyer is getting very anxious as I am. It has been 5 monthe of runaround on this. Please help! Thank-you.