Citibank Closing/Cancelling Account Complaints

Review and analysis of over 845 complaints against Citibank

Citibank consumers have reported over 845 official complaints related to Closing/Cancelling account. Out of the 845 consumer complaints against Citibank, 20% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.

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New Closing/Cancelling Account Consumer Complaints


Citibank Credit card closing/cancelling account

April 6, 2017 - The credit card company in question ran my credit without my permission at a random time, then canceled my card even though I had good standing credit with them,. I was not late, delinquent or otherwise. My payments were current. I have never been so insuleted and appalled in my entire life! They did not have permission to run my credit and I did not ask for my account to be closed! Now my credit score has been altered due to an account being closed!...

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Citibank Credit card closing/cancelling account

April 6, 2017 - best buy / citi bank keep charging me small amounts after fully closing and paying off the card and cancelling the debt protection service. Account is closed, but yet still getting bills in the mail, and they are reporting us to the credit bureaus as late / missed payments. I have called multiple times and got the run around, telling me i need to call this other number to cancel something else, but its cancelled! them im told the account is closed and paid in full and should not get anymore bills and then surprise. this is hurting our credit and they cant get their stuff together over there!...

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Citibank Credit card closing/cancelling account

April 6, 2017 - Sears/CBNA started reporting on my credit on -/-/- for a credit card that was closed in -. This event negatively impacted a credit card application I had submitted with -....

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Citibank Credit card closing/cancelling account

April 4, 2017 - When Costco started offering Citi Visa cards with good rewards, I applied for and received a Citi Costco Visa. I used my card sparingly, but my wife did not even open the envelope containing her card. I always paid my account balance before receiving a statement because of the interest rate. I was surprised to receive a statement with a $6500.00 charge from a travel agency in - using my wife 's card. I called Citi and notified them the charge was fradulent. They took the charge off my card. I told them to close the account which they did not want to do but did so at my insistence. I told ...

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Citibank Credit card closing/cancelling account

March 31, 2017 - Sears City bank issued me a Sears only use card. when the balance waS- i ORDERED TO CANCEL IT. - CARD REFUSES TO DO SO, ACCOUNT NUMBER-. THE SEARS CITY BANK CARD HAS OVER - SIMILAR COMPLAINTS.THE THREATHEND TO RUIN MY CREDIT.THANK YOU. - -, SS # - PHONE -....

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Citibank Credit card closing/cancelling account

March 29, 2017 - I applied for a mortgage loan and the bank denied me because in the credit report appears radio shack account close ( they close it because they went to bankruptcy two years ago ). I continue paying my debt on time. The bank representative ask me for a letter from Radio Shack stating that they close the case and state that I being paying on time. When I called to Radio Shack the first representative told me that they ca n't send me a letter because they do not do that. I call again and the second representative told me that the letter will arrive in 7 days. After 7 days I call again to ask abo...

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Citibank Credit card closing/cancelling account

March 24, 2017 - After encountering at least eight different serious problems with this credit card from Citibank - including harassment and retaliation which included repeated unwarranted instances where my card was not accepted while I was traveling in the U.S., at places I often travel to, for small charges, such as around at $8.00 at gas stations even after I entered my zip code, and even after I had repeatedly complained that this should not happen - I decided to cancel my card because I refuse to do further business with a company whose behavior is either fraudulent or grossly negligent at best. I ca...

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Citibank Credit card closing/cancelling account

March 22, 2017 - I cancelled my Citi card in -/-/2016. They did n't cancel it when I asked them to because they wanted to make me an offer. They accepted another charge to the card that I had cut up and disposed of then started charging me late fees for not paying. I called them, and straightened it out ( I thought ) on speakerphone with my husband listening. The service agent worked with me I made a FINAL payment on the phone. I asked TWICE if that was going to - the balance and cancel the card and she responded YES. Today I got another bill for -. They charged me a minimum fee of $.00 and then a la...

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Citibank Credit card closing/cancelling account

March 22, 2017 - I found your company information while researching who to complain to regarding citi bank. I have had this card for a few years now and I have paid it off a couple of times and kept if for emergencies. I have had struggles at times like anyone else now a days and I have called into Citi bank each time to work out a payment plan in order to get my credit in good standing. Long story short I have not received child support countless times which cuts into my monthly income, my children have medical bills that need to be paid before they can be seen for a doctor visit, emergencies on my home that ...

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Citibank Credit card closing/cancelling account

March 19, 2017 - I had a CitiBank platinum select card that had a yearly membership fee of $95.00 -. The terms of CitiBank states that the account can not be converted or closed until the full year has elapsed and after being charged the following year 's membership fee, you are then able to issue a conversion. After I have issued the conversion ; which was done two days after the fee processed, I was promised to have the full membership fee refunded after 60 days and after the conversion is fulfilled. After a period of 45 days, the account was then processed for a pro-rated refund. I called CitiBank and ...

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Citibank Credit card closing/cancelling account

March 13, 2017 - I closed my - last -/-/- and also closed my Costco account. I got a credit from Costco on -/-/2016 for $55.00 on the - that I then closed. Costco changed credit card companies months later and I got a new Citi ( Costco ) card that I did not want or order. I never activated it. Now almost a year later I am getting late notices from Citi that I have not paid my bill and they have added $25.00 in late fees. I called them last month and told them I never opened a card and they said that they would close it. So now today I get another bill from Citi that I am - past due. This ...

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Citibank Credit card closing/cancelling account

March 10, 2017 - Credit card account with Sears issued by Citibank was wrongly reported as a charge off to the credit bureaus after being closed by Citibank. Account received monthly payments as required but reported after due date and without notifying any late payment, past due balance or any contact for orientation account was closed affecting my credit. After closing account the balance was paid in full in -/-/-, in my - credit report is reporting as it was closed on that date -/-/- affecting more my credit score because the account was closed on -/-/-. Account was opened on -/-/- an...

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Citibank Credit card closing/cancelling account

March 8, 2017 - I have tried repeatedly to close my Sears account. It 's an automated phone system and you can not speak with someone. My account still has not been closed. I received a new card just yesterday....

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Citibank Credit card closing/cancelling account

March 4, 2017 - I recently applied for a Citi Bank credit card through -. I was approved by Citi Bank and told I would receive the card with activation instructions within 7-10 days. I attempted, unsuccessfully, to activate the card by using a Citi Bank internet activation site. I tried to activate the card by telephone using a Citi Bank toll free number. When I reach this latter site I was bombarded with a continuous stream of " special offers '' all of which I declined. I stopped declining after - ( - ) streaming " special offers ''. Citi Bank 's phone activation site would not allow me access to w...

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Citibank Credit card closing/cancelling account

March 3, 2017 - Citi Bank recently closed my credit card account. In doing so, they took - " Thank You Points '' worth approximately $1300.00. I have been a Citi Credit Card holder for over 10 years and I have never had a late payment or missed payment. I have an excellent credit rating.They gave me no warning that they were going to close my credit account or take my points. After closing my account, I contacted Citi Bank and they told me they could close my account and take my points at any time for any reason. They will not give me a reason for doing this. I want my points back. They tell the customer...

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Citibank Credit card closing/cancelling account

March 3, 2017 - Recently, I received letters from Citi Bank 's Credit card department saying that my all 4 credit card accounts were closed by Citi bank on -/-/2017. They did not provide a valid reason. The letters only stated " Pursuant to Our Card Agreement, we have the right to close your account at our discretion anytime without prior notice. We have chosen to exercise this right. '' I felt like I am being discriminated. I have been with Citi Credit Card for more than 15 years. I made payment on time. I never spent over my credit line. My credit score is above -. I called their customer services ma...

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Citibank Credit card closing/cancelling account

February 21, 2017 - CitiCard credit card closes inactive credit card accounts without advance notice, damaging consumers ' credit ratings. My wife and I have been a Citi AAdvantage cardholders for more than five years. Last - CitiCard arbitrarily cancelled my account with no advance notice. I called immediately, and the representative cited account inactivity as the reason. I asked the representative to reactivate my account, but he insisted that I would need to apply for a new card. Worse, the new application would require pulling a credit report. This week CitiGroup did the same thing to my wife, giving th...

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Citibank Credit card closing/cancelling account

February 18, 2017 - BestBuy offered me City Bank credit card i agreed and was approved. I received card and try to activate but it was impossible because they can not identify phone number as mine. So i can not close account or activate card because of their problem with identification of my phone number. I have all necessary documents, -, ID, and phone number contract is on my name....

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Citibank Credit card closing/cancelling account

February 17, 2017 - I received a credit card in the mail, Citi Master Card that I do not recall applying for. If I did apply for this card, I still do n't want it. I called - and asked to have the card cancelled. I was told I would be on hold for 2 minutes so the man could do this. After 20 minutes of being on hold I hung up and called again. This time a woman told me I needed to identify the password I created that started with the letter " B ''. I never created a password for this credit card, and have never created a password that starts with " B ''. I assume that preventing people from cancelling credit ca...

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Citibank Credit card closing/cancelling account

February 16, 2017 - - of - I booked a hotel for - - on - using a credit card by citibank. - of - my identity was stolen and fraudulent charges made on the citibank card. Citibank said I am not responsible and took care of it. Within a week or 2 we closed that account. - - I canceled the hotel and - said they could only refund to original card so they did. I called Citibank and was told I would receive a check after 6-8 weeks. 3 months later now - - I called Citibank and asked about the refund. They said it was credited to the fraudulent account?! How can that be if it was c...

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Citibank Credit card closing/cancelling account

January 30, 2017 - I had a Home Depot credit card for many years at - balance. I looked at my credit score and saw that the account had been closed. I called the Home Depot credit department, I believe it 's with Citibank and was informed by Customer Service that it had been closed from -/-/2016 from the credit bureau. They could not tell me the reason why they closed the account but directed me to contact the credit bureaus. So I said hypothetically there could have been a negative on someone 's credit history due to fraud or id theft or what have you, the company DOES NOT inform the consumer but takes a d...

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Citibank Credit card closing/cancelling account

January 29, 2017 - On -/-/2017 I mailed a letter in response to my complaints & dissatisfaction with Macy 's customer service & other issues, to - at Macy 's corporate office. I paid off the account the same day, because I did n't appreciate nor like - " blame the customer '' response & " let 's pretend we do n't really know we have issues '' attitude. She is lying for the company to try to cover up what they all know & some more savvy customers such as myself already see coming - they 're failing at keeping customers coming to Macy 's & will financially fail & shutter their doors soon like many other fa...

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Citibank Credit card closing/cancelling account

January 27, 2017 - Had to call 3 times to get my account closed....

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Citibank Credit card closing/cancelling account

January 24, 2017 - On -/-/2017, I phoned Citicard Services regarding paying off my Sears balance. I was asked a series of questions when the agent presented a - month term @ $100.00 per month at - % interest and asked for my bank routing information. I told her I would think about it and call back in the morning. When I called to let them know I decided to decline their offer pay and the balance on my own terms electing to close the account by me, they told me that I could not get out of the terms the agent quoted me. And, even if I paid the account in full their report to the credit bureau would read ...

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Citibank Credit card closing/cancelling account

January 21, 2017 - I am trying to cancel my - credit cards with citibank I am trying to pay the balances and close the accounts. Due to " fraud prevention '' they are unwilling to do so. I was able to pay the balance on - card online but they are now refusing to allow me to cancel the card because they claim they ca n't verify my identity with out providing a relatives phone number. I was able to apply for, activate, sign up for online bill pay, and use the card with my phone number but now it is fraudulent. The other account they refuse to take a payment because they need a relatives phone number to verif...

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Citibank Credit card closing/cancelling account

January 19, 2017 - On -/-/2017 I logged into my account and noticed that all my credit cards had - available credit. My reward points were also missing. I contacted Citicards to inquire regarding this and was notified that all my credit cards were unilaterally canceled and my points were confiscated. No reason was given by the supervisor I spoke with. I was told that my points were forfeited as the bank had decided to cancel my accounts with no prior warning. Such an action is disingenuous and it seems that the bank can simply close your accounts to avoid allowing you to use that which you earned and that w...

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Citibank Credit card closing/cancelling account

January 17, 2017 - I am writing because my Citibank - card account that I have had open for over 16 years was closed without warning and with no opportunity to appeal the decision. It came as a complete surprise when I found that my account had been closed. Calling to try to request reopening the account and to explain what had happened was even more frustrating as there was no real process or means to have my story heard and have the situation rectified. About a month ago ( - - ) I got an email from my dad 's secretary that Citibank was trying to reach me and they left a number. I called the number a...

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Citibank Credit card closing/cancelling account

January 16, 2017 - Citibank arbitrarily, without notice or more importantly without justification closed my Double Cash account in E-CELLENT standing on -/-/2016, simply b/c I disputed a $32.00 charge for which I submitted detailed information to support the minor dispute. Citi advised me in writing that as a result of its investigation, my dispute was meritorious and it credited my account for $32.00. Then it was summarily closed without notice or justification. Besides being a loyal Citigold banking customer, I had had this acct for more than a year with 0 % APR on purchases. During this time, the foll...

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Citibank Credit card closing/cancelling account

January 10, 2017 - I have had a citi credit card for a long time, since 2007. In fact it was one of my highest limit cards ( about $14000.00 line of credit ) and one of the oldest accounts I had. I had not used the card for quite sometime and all of a sudden it was closed without any prior notice to me. I just received a message saying my card was closed. There was no balance on it but if I had known my card would be closed for non-usage, I would have used it! I believe Citi did this because they wanted to switch away from the old rewards system model for that particular credit card. I believe their action h...

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Citibank Credit card closing/cancelling account

January 5, 2017 - I received a letter via mail postal service from Citi Bank. The letter stated " Please be advised that your card was closed on -/-/- as your account may have failed reissue due to late payments, going over accounts which are not in compliance with terms of the Citibank Card Agreement ''. I called customer service - on -/-/-. I spoke with a representative as to why my card was closed and why they are not reissuing a new card. Only thing that they could tell me is because of my activity and that 's it. That 's not a legal reason to close my account. This is unfair and is an ...

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Citibank Credit card closing/cancelling account

January 4, 2017 - CitiBank Advantage card abruptly cancelled my card stating that I had " unusual payment '' history. When they refused to explain what that meant, I escalated to the office of President and CEO ... eventually finding out that is was because I paid my bill in cash. I was an " A '' rated customer ALWAYS paid on time. I offered to provide bank statements as to where the cash came from ( withdrawal from my checking account ) of - some years ... and they flat out refused. They have tagged me as a person who can not have a CitiCard in the future. I maintain large balances at CitiBank, I have been ...

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Citibank Credit card closing/cancelling account

January 4, 2017 - I have tried to cancel my Macy 's Card on several occasions. They continue add $2.00 fees and say the account is open. The balance is $4.00. I would pay the $4.00 but they have shown in the past that they wo n't close the account. This seems very dishonest. Can you help get the account closed and not affect my credit?...

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Citibank Credit card closing/cancelling account

December 31, 2016 - I logged into my account on line today to discover the account had been closed. Absolutely no notice of pending closure was provided by ExxonMobil. Expiration date on the card is -/-/2019....

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Citibank Credit card closing/cancelling account

December 28, 2016 - My Macy 's cards were stolen. I was successful in getting the fraudulent purchases removed from my credit reports. The company opened - new cards for me. Recently, in retaliation they closed - of my new cards. A customer rep maintained that I requested this action. I did not initiate anything resembling this. My payment records are perfect, and the retail staff was not authorized to close this new card. They were expected to send me a new replacement card, which they never did. This is an act of discrimination....

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Citibank Credit card closing/cancelling account

December 26, 2016 - I took a personal loan through my local bank last month ( - ) to pay off - credit cards, - being a bal of $1000.00 on AT $ T Universal card ( Citi Bank ). My bank sent certified check to them, and I received a letter from Citi dated - - stating " The last payment received was $1000.00 and was applied on - - '', but Citi has not credited my acct with that check, and is still showing the bal due and a payment due. I called 3 times last week, they said they would have to start investigation, and needed info from my bank on if/when that check was cashed/cleared. I called m...

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Citibank Credit card closing/cancelling account

December 23, 2016 - Consumer abusive practices by Citi AT & T Universal Card. Via phone call, requested Citi Bank AT & T Universal Card be cancelled. After phone call requesting cancellation of the card, received a new card, and continued to receive loan solicitations from Citi AT & T Universal Card. On -/-/2016, once again requested that card be cancelled. - -...

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Citibank Credit card closing/cancelling account

December 21, 2016 - Citibank acquired my Best Buy Visa card in 2015. After having the Visa card for nearly 10 years, Citi decided that I did not meet their credit standards and closed my account. In addition to the closing of the account, Citi decided to prevent me from making payments online. I do not receive my monthly statements nor can I access them online since they revoked the access to the account. I have to phone in to Citi and I am usually routed to an overseas call center in the - and it is a literal ordeal to make a payment. Due to the obstacles in paying off the balance of the card and never bankin...

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Citibank Credit card closing/cancelling account

December 20, 2016 - I have had a credit card with citi bank since 1989 in the past their customer service was excellent and I never had a problem with them. Over the years I have heard numerous stories about difficulty with citi bank yet I continued with them. Over the past two years I have had nothing but difficulty with this company. Promising lower interest rates if I called back and requested at a specific time only to be denied. Cancelled cards ... increasing limits on cards I did not want increased and lowering limits on cards that I needed increased. They recently acquired the - account from Costco they...

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Citibank Credit card closing/cancelling account

December 19, 2016 - Ordered - for - for my step son. On -/-/2016 it said it was Delivered and left at door. Package was not delivered .contacted Best Buy immediately and asked if they could ship to Best Buy in -. Which they did but they messed up and put my name and required signature. Best byybtroed to deliver two times but could n't because it was my name but the store address. Product was then supposedly delivered - - in - ny on - for pick up. Went to pick up time which was no longer at - and lost. - had me have Best Buy call - so I could receive repayment. I was online with bes...

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Citibank Credit card closing/cancelling account

December 16, 2016 - The Costco and - - arrangement ended in - 2016. Costco and - - agreed to automatically enroll customers into the Citi-Bank Visa program without customer consent. I terminated my - - card 3 months prior to the transition between - - and Citi-bank, yet, I received a Citibank Visa Card. I cancelled the card shortly after realizing I had been fraudently signed up for the Citibank card. It 's now - 2016. I find out through the Costco Warehouse account that the card I cancelled was n't cancelled and that Costco fraudulently charged my renewal membership to the card with...

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Citibank Credit card closing/cancelling account

December 15, 2016 - I closed the account with citibank # - exp -/-/- name - -. - and spoke to supervisor - on -/-/- at -. central time. At that time - told me that my recently paid fee of $95.00 plus fees of $26.00 would be credited back to my checking account since the account was closing. I verified that this would be the location of the refund since I can not use a " credit '' on a closed credit card account. To date ( -/-/- ) I have received nothing and calls to them end in no one knowing anything. I want this money back in the checking account it was paid f...

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Citibank Credit card closing/cancelling account

November 29, 2016 - I had a department store card with Macy 's ( I believe the underlying bank is Citibank ) sine -. -I believe they have pyramided late fees on me -Closed my account unfairly -Possibly reported me to the credit bureaus over a small matter -Treated me disrespectfully I had a small balance with them as of - of -. I made sure I paid off that balance and went on -. I had my - in -, and once all the dust settled around - I started checking my financial situation to make sure everything was in order. My Macy 's card was one of the things that I wanted to check, but for some reason...

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Citibank Credit card closing/cancelling account

November 25, 2016 - Best Buy / CitiBank Credit Card closed my account without prior notification. Best Buy says that they sent me an email. I did not get said email. I would think that even if I am enrolled in paperless billing that " Closing of an Account '' Documents should override the paperless billing and they should have to be mailed out. The lady I spoke to on the phone today said that it is illegal to hard copy mail something out if you are enrolled in paperless billing. I told her it should be illegal to close someone 's account without prior notification and as a consumer there should be protection agai...

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Citibank Credit card closing/cancelling account

November 24, 2016 - AT & T Universal Card ( MasterCard ) cancelled our account without providing any notice on -/-/16, even though I used my card successfully on -/-/16 at - to place an order for about $50.00 ( Order Number # - ). I tired calling AT & T Universal Card to have the account reinstated but they said no, that we would have to re-apply. I have no problem doing so, but we should n't have to go through that. Account closures affect credit scores and thus I would appreciate your help to get this account reinstated....

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Citibank Credit card closing/cancelling account

November 23, 2016 - best buy closed my account based on a report obtained from -. I called best buy and told them the report and information that they obtained was incorrect and it must not be me. I crossed referenced the consumer report from - and they are clearly wrong. Now they have closed my account so this will negatively affect my credit score....

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Citibank Credit card closing/cancelling account

November 22, 2016 - Citibank has reported to credit reporting agencies that the credit accounts with them were " charged off '' while cards were paid as agreed and Citibank refuses to recognize that they were not able to accept payments remitted because it was illegal to so do after the credit bureaus INCORRECTLY reported a bankruptcy filing....

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Citibank Credit card closing/cancelling account

November 16, 2016 - I asked Citibank to cancel an account that had a $95.00 annual fee that I was not using. They said if I wanted they could give me a $95.00 statement credit that would be applied against future purchases. When I called a month later to see where that credit was on my statement they said I had to make the purchases first. I did on -/-/2016, I then received the next statement- no statement credit was found. I called and was informed I had until -/-/2016 to make the purchases. I was never told that! They said they could not do anything and now I am paying interest on those purchases in add...

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Citibank Credit card closing/cancelling account

November 13, 2016 - This is regarding Case number : - which is still open. At the end of the month of -/-/2016 Best Buy CBNA, PO Box -, -, SD - reported I filed Chapter 7 bankruptcy on account numbers - and -. I DID NOT FILE BANKRUPTCY. My credit score dropped 49 points. I spent countless hours on the phone with Best Buy credit department asking them to remove this erroneous information and re-open my account. They finally re-opened near the middle of -, just in time for me to make a payment and my credit score went up 45 points. Then on -/-/2016 they reported I filed Chapter 7 bankruptc...

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Citibank Credit card closing/cancelling account

November 6, 2016 - Citibank recently closed an account I have had with them for 5+ years for no valid reason I can ascertain. My payment history and account management has been impeccable. I have never been late on a payment, always paying more than the minimum even completely some months, and stayed within my limits to the best of my ability. I may have gone over by $10.00 or less once or twice but always made a payment to resolve the balance before the next billing cycle. Now they have sent me a letter stating they are not going to renew my card since it has expired. I do n't know if this violates any consum...

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Citibank Credit card closing/cancelling account

October 28, 2016 - Regarding Citi - credit card account. Citi - card was cancelled by Citi on -/-/2016 citing concerns about payment. The letter did not explain the detail of concern leading to the cancellation. Prior to cancellation of the account spending requirement was met for - status in -/-/2016. Prior to cancellation spending requirement to earn free weekend night in -/-/2016 was met. None of these benefits were delivered prior to the account closing. In addition cancellation has also negated any benefit provided under the annual fee. The legitimate use of citi 's credit services that q...

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Citibank Credit card closing/cancelling account

October 27, 2016 - I closed my credit card account with Citi in -/-/2016. They even issued a refund check for the membership fee. To my surprise, i got a call from collection agency today letting me know that i am past due on the account. I login to my citi account and see that i have interest fee charge, late fee for 2 cycle. How is it possible when i closed the account? The interest charged was dated -/-/-. I dont even have my credit card number anymore because i already shredded the card -/-/. I closed the account because the unsatisfactory customer service i received from Citi. Mind you i had ...

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Citibank Credit card closing/cancelling account

October 23, 2016 - I am trying to cancel my Citi - credit card with Citi and it is proving very difficult. I was put into a queue and waited on hold for 21 minutes. I was told that there are few account specialists available and a long queue for me to speak with -, and I am required to speak with an account specialist to close my account. I find this to be an unacceptable level of delay and difficulty in what should be a straight forward and simple task. I suspect that Citi is intentially making the process difficult in order to prevent me from cancelling, something that I have experienced in the past with...

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Citibank Credit card closing/cancelling account

October 18, 2016 - I closed my $450.00 / year Citi - - - card 51 days ago. I called today and to ask why I have not seen a check for the annual membership fee in my mailbox yet - the first rep I spoke with told me that it would take 2-3 billing cycles and that I 'd have to wait. When I said some time had passed he sighed and said 'yeah yeah, it can take some time ' as if I were his fraternity brother, not a premium card customer. Upond repeatedly requesting to speak to a supervisor, I was transferred to - ( rep ID - ) who informed me that I had closed my account 3 days too late to get my annual ...

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Citibank Credit card closing/cancelling account

October 15, 2016 - My BLOOMINGDALES credit card account had a $420.00 credit that was stolen evidently by a Bloomingdale employee. I 've contacted customer service and had no results. We were in - - -/-/- at Bloomingdales which refused my purchase stating that my account was closed. Store inqired further to find that account was closed -/-/-. We received no notification of card termination in fact we had confirmed that credit would not expire. Instead of issuing a check for credit our Bloomingdale credit was used in FULL for merchandise on -/-/- by an unknown source. Purchase ...

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Citibank Credit card closing/cancelling account

October 13, 2016 - I contacted Citibank on - -, 2016 to cancel an account that had been transferred from - - as part of the Costco credit deal switch. I very clearly wanted my account closed. I continued receiving bills, but did not realize that the account was STILL open until - -, 2016 at which point I called Citibank who confirmed that my account was still open and confirmed that I had contacted them on - -, 2016, but the content of the conversation was not confirmed. There is no way that there was any confusion over what I wanted - I specifically do not do business with Citibank due t...

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Citibank Credit card closing/cancelling account

October 6, 2016 - - - issued me a refund for overpayment upon me canceling services on -/-/2016. I received a prepaid CitiVisa card on -/-/2016, with my refund supposed to be available on that card. After attempting to transfer the balance of $250.00 from card to my checking, I was given error message. I then called Prepaid Citicard, in doing so, the first person was not able to help. I was transferred to a Supervisor. This lady told me it would be 24 hours and it would be corrected. On -/-/2016 I attempted to transfer funds. This time I 'm told there is no money on the card. I call Citi again. Th...

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Citibank Credit card closing/cancelling account

October 3, 2016 - I am writing to report a problem with Costco Anywhere Visa Card by Citi. Citi issued the card automatically because I had a Costco membership account. However, I have not been to Costco for over two years. I called the number in the back of the card -/-/- to request the cancellation. The representative told me that she put in the request right then and I was all set. Yet I am still receiving bills and now this enclosed letter showing that my account has not been cancelled and that I owe money on the account for the yearly Costco membership fee. I never applied for the card, never used the...

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Citibank Credit card closing/cancelling account

October 1, 2016 - I paid my Macy 's credit card in full on - -, 2016. I also closed my account, requested and received a letter confirming this. On my - 2016 statement, they showed my payment in full zeroing out the account, but they then assessed a finance charge of e of $13.00. On the - - statement, they assessed another $2.00 fee, now totaling charges of $15.00. On the - 2016 statement, they charged a $17.00 fee, bringing the total to $33.00. I called on - - and asked that the total charges of $33.00 be removed and a zero balance letter be sent to me. She assured me my bal...

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Citibank Credit card closing/cancelling account

September 27, 2016 - Around the - of - - I contacted Bloomingdale 's Credit Card Services ( - ) to verify my account limit. After inputting my card number and other identifying information I was advised that my credit limit was $2000.00. I actually thought that my limit was much higher than that. About 5 days later I received a letter from Bloomingdale 's dated - - - stating : " Why we 're writing you It 's been a pleasure to have you as Bloomingdale 's Credit Card customer and to serve your credit needs. We are sorry to hear that you no longer wish to keep your account. As you requested, we...

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Citibank Credit card closing/cancelling account

September 21, 2016 - I was talking to Citi representative today, whose name is -, about my credit card Citi bank. I was actually thinking about closing this account. But the - told me the benefits of the account and informed me that the account has no annual fee. So, I changed my mind and decide to leave the account open. I clearly told the representative, who is -, " I will leave the account open ''. What 's more, - Said '' Okay, I will keep this account open and thank you for continuing business with Citi '' Nicely, I hang up my phone. Ironically, I immediately got an email from Citi, telling me that...

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