Citibank Credit Card Complaint

Citibank Credit card department,

Closing/Cancelling account Puerto Rico

Credit card account with Sears issued by Citibank was wrongly reported as a charge off to the credit bureaus after being closed by Citibank. Account received monthly payments as required but reported after due date and without notifying any late payment, past due balance or any contact for orientation account was closed affecting my credit. After closing account the balance was paid in full in -/-/-, in my - credit report is reporting as it was closed on that date -/-/- affecting more my credit score because the account was closed on -/-/-. Account was opened on -/-/- and closed in -/-/-